SENTINEL Lift emergency connection service

Overview

SENTINEL – The only UK pro-actively managed, resilient lift emergency connection service. Remove hassle and costs whilst fulfilling your obligations . With diagnostic health checks, fault resolution and lifetime provisioning, Sentinel is all you need to keep your lift connection resilient. Always.

Meet SENTINEL: the only pro-actively managed, resilient lift emergency connection service in the UK.

Secure a lifetime connection: Enjoy future upgrades & battery replacements as part of our service.
Seamless transition: We handle the rollout across your entire portfolio in collaboration with your lift partner, no matter how big or complex the project.
24/7 Portfolio Insight: Access real-time connectivity status through our cloud platform, keeping you informed about your network’s performance.
Minimize liability risks: Receive regular connectivity reports and immediate notifications if issues arise, ensuring prompt on-site action.

What is SENTINEL?

SENTINEL is a managed service designed specifically for lift environments. It ensures that lift emergency communications remain connected, visible and professionally managed throughout the lifetime of the installation.

Rather than relying on standalone devices or unmanaged connections, SENTINEL provides continuous oversight. Connectivity and battery status are monitored, issues are identified early, and visibility is provided via AVIRE Hub, supporting informed decision-making and risk reduction. SENTINEL does not just connect lift alarms; it actively manages them.

The SENTINEL Service

SENTINEL is delivered as a single, integrated managed service, supported by three service elements:

Connectivity – DCP

Resilient, roaming cellular connectivity with battery backup, designed to support critical lift communications.

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Communication – DAU

Emergency communication hardware supporting EN81-28 requirements.

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Service Management – AVIRE Hub

A cloud-based platform providing visibility, diagnostics, audit trails and service insight, supporting proactive intervention and transparency.

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We are proud to support the Fit to Switch campaign as a National Champion Sponsor, and are committed to raising awareness about the PSTN switch-off and its imminent impact on critical lift emergency communications.

Who is SENTINEL for?

SENTINEL is designed to support multiple stakeholders across the lift ecosystem.
Find information tailored to your role:

Lift Consultants

Support evidence-based, risk-aware advice

Lift Contractors

Your Installation and delivery partners

Building Owners & Facilities Managers

Gain visibility and confidence in lift emergency communications

Channel Partners & Comms Providers

Deliver managed lift comms without added complexity

Frequently Asked Questions

What is the PSTN switch-off and why should I act now?

The UK is retiring traditional landline (PSTN) networks. By 2027, analogue lines will be withdrawn completely, but many areas are already affected. If your lift phones still run on PSTN, they may stop working without warning. Acting now avoids risk to passenger safety and compliance.

Why do lift emergency phones need upgrading?

Analogue lines are being phased out and no longer meet safety standards. EN 81-28 requires emergency phones to keep working during power cuts and perform regular test calls. Digital systems meet these standards and ensure reliability.

What happens if we do nothing?

If no action is taken, lift emergency phones may silently fail, putting residents at risk and exposing housing providers to inspection failures, legal liability, and urgent, costly retrofits.

Who is responsible for batteries and SIM cards?

In unmanaged systems, housing providers often end up responsible. With SENTINEL, both are monitored automatically, and alerts are sent if there is a problem. This means you don’t have to worry about checking or replacing them yourself.

How does SENTINEL compare with basic GSM solutions?

Basic GSM units can lose signal, SIMs may expire, and faults often go unnoticed until tested. SENTINEL uses roaming SIMs to find the strongest network, includes extended battery backup, and provides 24/7 monitoring via AVIRE HUB.

Will SENTINEL help with EN 81-28 compliance?

Yes. SENTINEL meets EN 81-28 requirements with power resilience, automated test calls, and fault alerts, keeping your lifts compliant and safe.

Who installs and supports SENTINEL?

SENTINEL is installed by your current lift maintenance provider, with AVIRE providing the technology, monitoring, and ongoing support.

Is SENTINEL future-proof?

Yes. SENTINEL is 4G-ready, uses managed SIMs, includes battery backup, and is supported by AVIRE HUB, ensuring reliability now and beyond the PSTN switch-off.