The PSTN switch-off isn’t just a 2027 deadline, it’s happening now. In many areas of the UK, Openreach has already placed restrictions on new PSTN lines. That means if a customer’s lift emergency phone fails, you may no longer be able to replace or reconnect it.
Analogue Switch Off in the UK
Source: Openreach
Why This Matters
The Openreach postcode map shows exactly which regions are affected today, giving lift maintainers the evidence needed to explain the urgency to customers.
Failing to act early risks:
- Lift alarms silently failing
- Failed inspections and non-compliance
- Strained customer relationships and emergency callouts
The Next Step: Audit Your Lifts
Once you’ve checked the map, use our PSTN Switch-Off Lift Audit Checklist to take practical action across your customer portfolio:
- Identify which lifts still rely on PSTN lines
- Confirm battery backup and SIM responsibilities
- Check compliance against EN81-28 standards
- Plan and prioritise digital upgrades before problems occur
This isn’t theory, it’s a practical tool for ILMs to safeguard customer lifts and demonstrate value.
Get Your Free Lift Audit Checklist
Understand the risks, ask the right questions, and stay compliant
The Digital Solution by AVIRE
Stay compliant, connected and fully in control with our digital tools and cloud platform.
AVIRE’s solution stack gives you a reliable, easy-to-install alternative to PSTN:
- DCP Evo – Digital communicator
- DAU – Trusted autodialler
- AVIRE App – Configure & test remotely
- AVIRE HUB – Monitor performance portfolio-wide
With these, you get:
- Minimal disruption with quick & simple installation
- Fewer site visits through remote monitoring
- Hassle-free compliance with automated 3-day test call tracking
- Complete peace of mind with TLS-encrypted security
Frequently Asked Questions
Why is the postcode map important for lift maintainers?
The Openreach postcode map shows where PSTN stop-sell restrictions are already in place. For lift maintainers, this means you can see which customers are at immediate risk if their analogue line fails, and use this evidence to explain the urgency of upgrading to digital solutions.
What risks do I face if I wait until 2027?
The PSTN switch-off is being phased in. In many areas, once stop-sell is enforced, you can’t reconnect failed lines. Waiting risks sudden alarm failures, costly callouts, failed inspections, and loss of customer trust. Acting now protects your portfolio and avoids disruption.
How does the Audit Checklist help lift maintainers?
The Audit Checklist is a practical tool designed for lift maintainers. It helps you review customer sites, identify PSTN lines, check battery backup and SIM responsibilities, confirm EN 81-28 compliance, and prioritise upgrades before problems occur.
How quickly can I roll out DCP Evo + DAU + AVIRE HUB + AVIRE App?
The AVIRE digital solution is designed for lift maintainers. It installs using familiar methods, can be configured via the AVIRE App, and monitored through the AVIRE HUB. This reduces training needs, speeds up rollout, and lowers the number of site visits required.
Will this solution meet EN 81-28 compliance requirements?
Yes. The DCP Evo + DAU + AVIRE HUB system is fully EN 81-28 compliant, with power resilience, test calls, and fault monitoring. It provides proof of compliance and peace of mind for you and your customers.
