Elevator emergency telephones

Elevator emergency phones with free access to the AVIRE HUB, for easy product configuration and remote monitoring.

Main products

Piattaforma di comunicazione digitale per ascensori DCP

Portare il sistema telefonico di emergenza nell’era digitale con la piattaforma di comunicazione digitale (DCP) per ascensori MEMCO conforme a EN-81-28.

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Accesories

Accessori DCP Splitter Bus CAN

Il Bus CAN è il “sistema nervoso” della rete dell’ascensore e agisce come intermediario tra una piattaforma di comunicazione digitale (DCP) e diverse unità audio digitali. Collegare fino a quattro linee Bus CAN con lo splitter Bus MEMCO CAN per semplificare il cablaggio di installazione ad albero singolo o multiplo. Lo splitter Bus CAN contiene cinque resistenze terminali CAN e non necessita di alimentatore.

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Accessori DCP Alimentatore universale

L’alimentatore universale MEMCO viene montato nella sala motori e fornisce sia alimentazione a 12 V CC che batteria tampone per supportare un sistema Bus CAN esteso per la piattaforma di comunicazione digitale.

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Accessori DCP Unità audio digitale per parte superiore della cabina

L’unità audio digitale per parte superiore della cabina (TOC DAU) MEMCO è una soluzione telefonica di emergenza compatta, affidabile e conforme. Si collega alla piattaforma di comunicazione digitale (DCP), fornisce un punto di allarme TOC, un altoparlante esterno e un microfono all’interno della cabina dell’ascensore, perfetta per gruppi di ascensori.

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Accessori DCP Unità audio digitale COP

Un’unità audio per ascensore che fornisce audio digitale di alta qualità, se installata con la piattaforma di comunicazione digitale (DCP) di emergenza per ascensore. Montata dietro il pannello operativo della cabina (COP), la sottile unità audio digitale COP dispone anche di una batteria tampone integrata.

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Accessori DCP Telai di cablaggio

Parte del sistema di comunicazione di emergenza MEMCO. Telaio di cablaggio sia per l’unità audio digitale del pannello operativo della cabina (COP DAU) che per l’unità audio digitale della parte superiore della cabina (TOC DAU). Compatibile con OEM.

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Accessori DCP Unità audio digitale telefono da fossa

L’unità audio digitale MEMCO PIT è un telefono da fossa montato nella fossa di un vano ascensore per fornire un punto di comunicazione di emergenza quando è collegato alla DCP. Dispone di una batteria tampone di emergenza e la sua scocca è gialla per maggiore visibilità.

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Accessori DCP Modulo audio montato su superficie

Il modulo audio montato su superficie MEMCO slimline viene montato sul pannello operativo della cabina (COP), con collegamento facile da installare all’unità audio digitale (DAU), per fornire audio digitale di alta qualità.

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Accessori DCP Unità trifonica

L’unità trifonica è un modulo audio digitale, alimentato da unità audio digitali (DAU), che può essere utilizzato con la piattaforma di comunicazione digitale (DCP) per comunicazione di emergenza interna o esterna dell’ascensore. Può essere installata nella parte superiore o inferiore della cabina dell’ascensore.

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Accessori DCP Circuito induttivo

Il circuito induttivo MEMCO trasmette un segnale audio nitido direttamente nell’apparecchio acustico dei passeggeri con problemi di udito, garantendo la conformità alla norma EN81-70. Può essere installato dietro al COP (anche retroattivamente), con collegamento LPBUS alla DAU.

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Accessori DCP HAWK per ascensori

Il monitoraggio dell’ascensore da remoto riduce chiamate ai tecnici per falsi problemi, inutili e costose. Il sensore per ascensore compatto monitora i movimenti dell’ascensore. Per identificare eventuali possibili problemi, il sistema ad autoapprendimento identifica i periodi a bassa attività per effettuare autonomamente i test.

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Accessori DCP Connex-02

Connex-02 è un modulo di controllo da remoto per ascensori che, con la DCP, fornisce monitoraggio dell’ascensore tramite AVIRE HUB. Input e output definiti dall’utente consentono il monitoraggio dello stato di assistenza o manutenzione, del tempo di permanenza del tecnico in loco, dei cicli delle porte e molto altro.

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Accessori DCP Cassetta di navigazione

Un sensore intelligente che fornisce informazioni dettagliate sulle corse dell’ascensore. La casella di navigazione per ascensori aiuta i proprietari di edifici e i fornitori di manutenzione a prendere decisioni informate e basate sui dati relativamente alla tempistica della manutenzione essenziale per ridurre malfunzionamenti e tempi di fermo.

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Elevator emergency telephones

Elevator light curtains

Elevator emergency telephones
standards

EN 81-28

The EN 81-20 safety standards are part of building regulations that set out lift requirements for passenger and goods lifts. We review the minimum safety standards for lift emergency telephones in the UK.

Why was EN 81-20 needed to regulate lift safety requirements?

The lift safety standard was introduced to increase safety due to changes in proven technology and bring the requirements in line with modified EU directives. It also eliminated the separate standards for hydraulic lifts and introduced the requirement for risk analysis and compliance.

Some of the issues the new standard aimed to address include increased strength of doors, car, and well, improved lighting in the lift car, stopping people being able to exit the car if it stopped between floors, improved materials such as flameproof materials and safety glass, increased refuge space, increased refugee space in the pit and more headroom, and improvements to the lift emergency telephones to ensure passengers are able to summon help in the event of a breakdown.

EN 81-20 lift safety requirements

The EN 81-20 safety requirements were introduced in 2017 and apply to all new lifts. They cover all aspects of lift safety, including lighting, material strength, flameproofing, and refuge space.

The EN 81 series covers different aspects of lift safety. EN 81-20 is the overarching standard, covering safety rules for the construction and installation of lifts that transport people and goods. The rest of the EN 81 series covers specific safety measures, such as the standards for lift light curtains (EN 81-20) and accessibility standards, including for persons with a disability (EN 81-70).

The regulations that set standards for lift emergency telephones are contained in EN 81-28, introduced in 2003, and updated in 2018.

What are the EN 81-28 standards for lift emergency telephones?

The EN 81-28 standards regulate the remote alarm system for passenger and goods lifts. Sometimes known as emergency telephones, autodiallers, tele-alarms, or lift phones, these systems enable passengers to summon assistance if they are trapped in a lift due to a fault.

Lift emergency telephone for passengers and engineers

To stay compliant with EN 81-28, the lift emergency phone must be available to anyone trapped. In addition to lift passengers, this also applies to lift engineers when they are on the top of the car, in the pit (the base of the lift shaft underneath the lift), or in the lift motor room, depending on the lift motor room access.

Lift emergency telephone battery requirements

The lift safety standards mandate that emergency communications equipment have sufficient power backup to last one hour on standby, with a minimum of 15 minutes of talk time, in the event of a power failure. In the interest of passenger safety, AVIRE recommends doubling the talk time.

Lift emergency telephone 3-day test calls

A test call must be made every three days to ensure the lift alarm system is working properly, proactively identify and fix faults, and reduce the risk of malfunctions.

The test call is initiated using the alarm equipment in the lift, which dials into a receiver – generally a software platform – that records the test call. During this call, the emergency lift telephone will provide information on the speaker, microphone, and battery status. A record of the test call is kept to show compliance with regulations, and that all required steps were taken to ensure passenger safety. This record may be required in the event of a lawsuit.

Pictograms for hearing-impaired passengers

Illuminated symbols enable hearing-impaired passengers to understand the status of their alarm call. When the alarm button is pressed, the yellow pictogram signals that the lift emergency system is placing a call. The yellow pictogram stays on once the alarm has been answered, and a green pictogram of a person speaking is shown.

The green light goes off when the voice call is over. The yellow light stays on until the end of the alarm signal is sent back to the emergency phone, signalling the trapping has been dealt with.

Lift emergency telephone standby and alarm status – protecting passenger privacy

Pressing the alarm button puts the alarm equipment from standby into alarm status. During this time, the rescue company can dial in and speak to the trapped passengers in the lift.

When the entrapment is over, and the passengers are freed, the emergency telephone system must be put back into standby status to prevent someone from calling into the lift car and listening to passenger conversations. The yellow bell pictogram signals to passengers that the alarm is still active, and third parties can hear their conversations.

Flashing pictograms indicate a fault in the lift emergency telephone system

If a 3-day test call fails, EN-81 28 regulations stipulate that the pictograms must flash to signal to lift users that there is a problem with the emergency alert system – either the hardware or the connection to the rescue company. The lights will continue flashing until the next successful test call is completed.

The EN 81-20 lift standards and requirements for lift emergency telephones in older lifts

While the EN 81-20 lift standards do not apply to older lifts, the industry has adopted these safety standards to increase safety and reduce lift damage. Property owners who upgrade their lift safety systems to meet the new requirements will increase the value of their property while increasing passenger safety.

How to ensure your building meets EN 81-28 lift safety requirements

It can be challenging to keep track of changes to lift safety requirements. That’s why our mechanics and engineers are trained comprehensively on all safety standards and can help plan lifts for a new property or upgrade existing lifts to be fully compliant with EN 81-28.

Going beyond the minimum safety requirements of EN 81-20

All MEMCO products comply with EN 81-20 regulations, and many of our solutions go well beyond the minimum safety requirements.

For example, the leading cause of lift failure is door damage caused by someone inserting an object between the doors to stop them from closing. A more advanced lift light curtain can alert the lift owner to obstructions or damage that may cause non-compliance with lift safety legislation.

Digital lift monitoring solutions via the AVIRE Hub make it easy to comply with monitoring requirements and the 3-day test calls.

Products

Piattaforma di comunicazione digitale per ascensori DCP

Portare il sistema telefonico di emergenza nell’era digitale con la piattaforma di comunicazione digitale (DCP) per ascensori MEMCO conforme a EN-81-28.

See product