Confidence in Critical Lift Comms
for Building Owners & Facilities Managers
SENTINEL
A pro-actively managed lift emergency communications service
SENTINEL enables Building Owners and Facilities Managers to maintain confidence in lift emergency communications through a service that is professionally managed, visible and designed specifically for lift environments.
Delivered by AVIRE, SENTINEL removes the complexity of managing lift comms while supporting informed decisions around risk and compliance.
Why lift emergency communications matter
Lift emergency communications are a critical safety requirement, but they are often managed in the background until something goes wrong.
Changes to telecoms infrastructure, power continuity requirements and portfolio complexity can make it difficult to understand whether lift comms are performing as expected.
SENTINEL exists to provide clarity and confidence, not assumptions.
The SENTINEL approach
SENTINEL delivers lift emergency communications as a pro-actively managed service, rather than a collection of unmanaged devices or connections.
AVIRE takes responsibility for ongoing oversight, including:
Connectivity and battery status
Early identification of issues
Clear visibility of system status
How SENTINEL Supports Building Owners & Facility Managers
Pro-actively managed by AVIRE
Lift emergency communications are overseen by specialists.
Resilient by design
Cellular connectivity with battery backup, designed for lift environments.
Clear visibility
Access to connectivity and audit information via AVIRE Hub.
Supports compliance decision-making
Transparent insight rather than hidden risk.
Reduced operational burden
Less reliance on reactive checks and assumptions.
A service designed for real-world environments
SENTINEL supports a wide range of building types. The service adapts to the demands of different environments while maintaining a consistent, managed approach.
Hospitality
In hotels and serviced accommodation, guest safety and experience are paramount. SENTINEL helps maintain confidence that lift emergency communications are available and professionally managed without adding operational complexity.
Education
Across universities, colleges and schools, lift portfolios are often large and dispersed. SENTINEL provides visibility across sites, supporting risk awareness and consistent management.
Housing
In residential and social housing environments, lift availability and safety are essential. SENTINEL supports clear oversight of emergency communications across single buildings or large housing portfolios.
Healthcare
In healthcare environments, reliability alone is not enough, visibility and assurance are critical. SENTINEL supports managed lift comms in settings where safety and accountability matter most.
Frequently Asked Questions
What is the PSTN switch-off and why does it affect lifts?
The UK is retiring analogue PSTN landlines by January 2027. Many areas are already migrating to digital services. If a lift emergency phone relies on a copper line, it may stop functioning once migrated unless it has been properly adapted and tested.
Who is responsible for lift emergency connectivity?
Building owners and managing organisations are responsible for ensuring lift emergency communication systems remain operational and compliant. This includes maintaining a reliable voice path and ensuring resilience during power outages or network changes.
Why can digital migration cause lift alarm failures?
Lift autodiallers were designed for analogue signalling. When lines are migrated to digital without compatibility checks or battery backup, emergency calls may fail—particularly during power interruptions.
What happens if no action is taken?
Lift emergency phones may silently fail after migration or during a power outage. This can expose building owners to safety risks, compliance issues, and urgent reactive upgrades.
Why is battery backup critical for digital lift lines?
Unlike analogue lines, digital services depend on local power. Without a battery or UPS, a mains failure can disable the lift emergency phone when it is needed most.
How does SENTINEL reduce operational risk?
SENTINEL provides managed, monitored lift connectivity with roaming SIM resilience, extended battery backup, and automated alerts via AVIRE HUB, helping you identify issues before they become incidents.
Does this replace our lift maintenance contractor?
No. SENTINEL supports lift maintenance providers by ensuring the communication pathway remains resilient and monitored. Mechanical servicing and lift safety responsibilities remain with your contractor.
Will this support EN 81-28 compliance?
Yes. SENTINEL supports EN 81-28 requirements by maintaining a two-way communication path, automated test capability, and power resilience, helping keep your lifts compliant.
Confidence in critical lift communications, without added complexity.
SENTINEL can be implemented for single buildings or complex, multi-site portfolios. To understand how a pro-actively managed service can support your organisation, speak to AVIRE.
