Always Working in Partnership
With Lift Contractors
SENTINEL
A pro-actively managed lift emergency communications service
SENTINEL supports lift contractors by removing the complexity of lift emergency communications, while respecting and reinforcing existing maintenance and service relationships.
Delivered and managed by AVIRE, SENTINEL is designed to work alongside lift contractors as installation and delivery partners, not competitors.
Positive partnerships to support critical lift communications
Lift emergency communications are critical, but they sit alongside many other responsibilities for lift contractors.
Managing connectivity, battery performance, ongoing fault resolution and administration can add complexity and operational burden, particularly across large or mixed portfolios.
SENTINEL exists to simplify this part of the lift ecosystem, not to replace it.
The SENTINEL approach
SENTINEL delivers lift emergency communications as a pro-actively managed service, rather than placing ongoing responsibility on lift contractors.
AVIRE manages connectivity, service oversight and administration, while lift contractors remain responsible for installation and ongoing lift maintenance.
This clear separation of roles helps reduce friction and supports efficient delivery.
AVIRE
AVIRE manages the lift emergency communications service
Lift Contractors
Lift contractors maintain the lift and associated systems
Building Owners
Building owners gain clearer oversight and confidence
What’s included in the service
SENTINEL is delivered as a single managed service, supported by:
Resilient cellular connectivity
designed for lift environments
Compliant emergency comms
supporting EN81-28 requirements
Service management and visibility
via AVIRE Hub
How SENTINEL supports lift contractors
Collaborative by design
SENTINEL is delivered with, not instead of, lift contractors.
Improved efficiency
Fewer reactive call-outs linked to connectivity and battery issues.
Supports portfolio growth
Enables work on portfolios where managed comms are a requirement.
Installation through existing maintainers
Your teams carry out installations, supported by AVIRE planning and guidance.
Reduced operational burden
Less time spent on comms-related troubleshooting and administration.
Frequently Asked Questions
Will this replace my role as the lift maintenance provider?
No. Managed connectivity supports lift contractors by ensuring the emergency communication pathway remains operational. Mechanical servicing, safety inspections, and contract responsibility remain with you.
Why is PSTN migration a concern for lift alarms?
As analogue lines are withdrawn, lift autodiallers may be migrated to digital services. Without compatibility checks and power resilience, emergency calls can fail, particularly during outages.
How can digital migration cause call failures?
Lift alarm systems were originally designed for analogue signalling. When migrated to digital without proper adaptation or battery backup, call reliability may be affected.
Does managed connectivity increase engineering complexity?
No. A managed approach centralises monitoring and fault alerts, reducing unexpected call-outs and allowing engineers to focus on mechanical and safety servicing.
Who manages SIMs and battery monitoring?
With a managed service, SIM status and battery resilience are monitored automatically. Alerts are issued if an issue arises, reducing the need for manual checks.
Will this interfere with my service contracts?
Connectivity management is designed to complement service contracts by reducing communication-related faults and protecting performance against avoidable failures.
Is additional battery backup necessary?
Yes. Unlike analogue lines, digital services depend on local power. Without backup, a power interruption can disable emergency communication capability.
How does this support my customers?
By reducing communication failures and improving visibility, managed connectivity helps contractors maintain service reliability and strengthen long-term client relationships.
Confidence in critical lift communications, without added complexity.
SENTINEL can be introduced into new installations or existing portfolios.
To understand how SENTINEL works alongside your organisation, speak to AVIRE.
