Clearer insight into critical lift communications
For Lift Consultants
SENTINEL
A pro-actively managed lift emergency communications service
SENTINEL supports Lift Consultants by providing clear visibility of lift emergency communications, enabling informed, risk-aware advice rather than assumptions.
Delivered as a pro-actively managed service by AVIRE, SENTINEL brings transparency to an area that is often difficult to evidence and verify.
The challenge for Lift Consultants
Lift emergency communications are a critical safety requirement, yet they are often one of the least visible elements of a lift installation.
Changes to telecoms infrastructure, power continuity expectations and portfolio complexity can make it difficult to determine whether emergency communications are performing as intended, particularly across existing assets.
For consultants, this lack of visibility creates uncertainty and risk.
The SENTINEL approach
SENTINEL delivers lift emergency communications as a pro-actively managed service, rather than relying on unmanaged connections or assumptions about performance.
AVIRE maintains oversight of connectivity and battery status and provides access to service data via AVIRE Hub. This supports transparent, evidence-based discussions around risk, compliance and remediation.
What’s included in the service
SENTINEL is delivered as a single managed service, supported by:
Resilient cellular connectivity
designed exclusively for lift environments
Compliant emergency comms
supporting EN81-28 requirements
Service management and visibility
via AVIRE Hub, including audit trails and diagnostics
How SENTINEL supports Lift Consultants
Visibility, not assumptions
Access to connectivity status and service insight to support informed advice.
Audit-ready information
Digital logs and records accessible via AVIRE Hub.
Risk-aware positioning
Enables work on portfolios where managed comms are a requirement.
Independent and advisory
Designed to support objective recommendations rather than product-led outcomes.
For existing and new assets
Applicable across modernisation, refurbishment and ongoing portfolio review.
Frequently Asked Questions
Why should lift emergency connectivity be reviewed now?
The UK PSTN network is being withdrawn by January 2027. Any lift emergency system relying on analogue infrastructure may become non-operational if migrated without proper adaptation and resilience planning.
Can digital lift emergency systems remain compliant?
Yes, provided the solution maintains a continuous two-way voice path, supports power resilience, and enables automated testing in line with EN 81-28 and relevant guidance.
What risks exist during unplanned digital migration?
If analogue lift lines are migrated to digital without compatibility checks, autodiallers may fail to establish a reliable emergency call connection, particularly during power interruptions.
How can I ensure a defensible specification?
A defensible approach includes power-backed connectivity, proactive monitoring, clear testing capability, and documented system performance that can be evidenced during audit or review.
Should redundancy or fallback connectivity be considered?
In higher-risk environments, cellular or dual-path solutions can provide additional resilience where building infrastructure or digital voice services present uncertainty.
How does managed connectivity support lifecycle planning?
Managed services provide ongoing monitoring and fault visibility, helping consultants specify solutions that remain operational beyond initial commissioning.
Does this replace lift maintenance responsibilities?
No. Connectivity management complements lift maintenance by ensuring the communication pathway remains operational, while mechanical and safety servicing remain with the maintenance provider.
How can lift connectivity be integrated into wider digital strategies?
Lift emergency communications should be considered critical infrastructure and aligned with broader building digital migration plans, rather than treated as isolated legacy lines.
Evidence-led insight for critical lift communications
SENTINEL can be referenced within surveys, specifications and advisory recommendations where appropriate.
To discuss how SENTINEL can support your consultancy work, speak to AVIRE
