Managed lift comms, without added complexity
For Comms Providers
SENTINEL
A pro-actively managed lift emergency communications service
SENTINEL enables Channel Partners and Communications Providers to support critical lift communications through a managed service designed specifically for lift environments.
Delivered and managed by AVIRE, SENTINEL removes the complexity and risk associated with unmanaged lift comms, allowing you to extend your service offering with confidence.
Why lift comms are different
Lift emergency communications are a critical safety requirement and operate within a highly specialised environment.
Unlike standard building connectivity, lift comms introduce additional considerations, including:
- Regulatory requirements
- Battery backup and power continuity
- Ongoing visibility and fault resolution
- Multiple stakeholders across the asset lifecycle
For Channel Partners, this complexity can create unnecessary risk and operational overhead.
The SENTINEL approach
SENTINEL delivers lift emergency communications as a pro-actively managed service, rather than a collection of unmanaged connections or devices.
AVIRE takes responsibility for ongoing oversight, including connectivity and battery status, fault identification and service administration. This allows Channel Partners to focus on scale, service consistency and customer relationships.
SENTINEL is designed for lift environments and managed throughout the lifetime of the installation.
What’s included in the service
SENTINEL is delivered as a single managed service, supported by:
Resilient cellular connectivity
designed exclusively for lift environments
Compliant emergency comms
supporting EN81-28 requirements
Service management and visibility
via AVIRE Hub, including audit trails and diagnostics
How SENTINEL Supports Communication Providers
Managed by experts
Lift-specific comms expertise without the burden of in-house specialism.
Reduced operational overhead
Fewer escalations, less reactive troubleshooting.
Scalable by design
Suitable for single sites or complex, multi-site portfolios.
Clear service visibility
Insight and auditability via AVIRE Hub.
Collaborative, not competitive
AVIRE works alongside you as a specialist service partner.
Frequently Asked Questions
Why are lift lines different from standard voice circuits?
Lift emergency phones rely on two-way voice communication and often use analogue signalling. When migrated to digital services without adaptation or resilience, call reliability can be affected.
How does the PSTN switch-off impact lift connectivity?
As analogue networks are withdrawn, legacy lift lines may be automatically migrated to digital. Without compatibility testing and battery backup, emergency call paths may fail during outages.
How can lift lines be identified within a portfolio?
Lift alarm lines typically show low usage patterns with periodic automated test calls. Reviewing line purpose before migration helps prevent unintended service disruption.
What risks do unmanaged lift lines present?
Unexpected communication failures can lead to emergency engineer dispatches, reputational impact, and contractual risk if emergency services are disrupted.
How does managed connectivity reduce operational burden?
A managed approach centralises monitoring, SIM resilience, and battery oversight, reducing reactive support and providing proactive fault visibility.
Does this require replacing existing voice infrastructure?
No. Managed lift connectivity is designed to integrate alongside existing managed voice portfolios, extending service capability rather than replacing core infrastructure.
What standards should lift connectivity support?
Lift emergency communication should maintain a continuous two-way voice path, operate during power loss, and support automated testing aligned with EN 81-28 requirements.
Is there a partnership opportunity for providers?
Yes. Managed lift connectivity enables providers to extend critical communication services into safety-regulated environments while reducing migration-related risk exposure.
Confidence in critical lift communications, professionally managed.
SENTINEL can be introduced into existing service models or offered as a new managed service.
To understand how SENTINEL can support your business, speak to AVIRE.
