Customer Help and Support

FAQs

Safety Edges

Panachrome+

How does a safety edge work?

Each safety edge set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are safety edges affected by sunlight?

Avire’s safety edges are designed to minimize the potential interference from sunlight. Infra-red radiation from any source of light may interfere with the receiving diodes, and this normally sets the maximum limit to the operating range of the safety edge. In installations where the door width is outside the specified range and where there are many sources of light, including sunlight, safety edge performance may deteriorate.

Multi-door installations

In multi-door elevators, we advise that installers arrange the two detector sets so as to minimize the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the elevator. In cases where the doors are on opposite sides of the elevator, install the two TX edges at diagonally opposite corners of the elevator.

3D detection

In addition to 2D detection between the detector edges, Panachrome and Pana40+ products can also offer a 3D detection functionality that extends into the landing. This triggers on reflection from obstructions near the elevator doors. Note that the detection zone in the landing changes as the doors open and close.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the elevator is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so in Europe timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the elevator can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximize the system’s sensitivity.

When do I need to use a power supply or controller?

Panachrome products must be used with a controller. This helps with configuration during installation, and with diagnostics when fault-finding.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In elevators when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. Diodes should no longer be deactivated below this threshold to meet European standards.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the elevator doors or statically on the elevator chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximise the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in elevators where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Janus detectors have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale.

Why is the number of beams on a detector important?

The greater the number of beams the smaller the item that can be detected by them.

Why does it matter that the TX detector is on the left-hand side when it doesn’t matter which side of the controller box you plug it into?

The controller is designed to identify which detector edge is plugged into each socket and automatically configures itself. The alignment of the beams on 3D variants means that if they were mounted the other way around they would be beaming into the elevator car rather than onto the landing.

The doors aren’t closing but there is nothing blocking them, why won’t they close?

Check the installation sheet to confirm correct installation including detector alignment. If this is correct, then there could be something is stuck to the detector which is blocking diodes, or a diode could have failed.

One of the lights isn’t working, can I buy a replacement bulb?

The LEDs (Light Emitting Diodes) in the detectors are not replaceable.

Is Panachrome+ restricted to certain lift manufacturer makes?

No, Panachrome+ can be used on any make of elevator – as long as the physical dimensions of the detector strips are met without causing damage to either the elevator or the light curtains. The light curtains should not encroach on the landing locks.

The detector strips have a lot of lights will they use a lot of electricity?

The light is produced by LEDs and have a very low energy requirement.

Can Panachrome+ be used on outdoor lifts?

No. Panachrome Plus is water-resistant not waterproof so they should not be placed somewhere they may be exposed to water ingress.

Panachrome+ has red and green lights, are other colours available?

Red and green are universally recognized as stop & go and these are the standard colors for the product. If you have a requirement for another color please contact our team to discuss whether we can assist you.

If the detector strip fails do I also have to replace the controller unit?

You do not need to change the controller unit if you are replacing with detectors of the same version. Please check with our technical team if you are unsure.

Can I monitor the performance of Panachrome+?

When installing connected Panachrome+ you are able to monitor the performance of the detector through the Avire Hub. You can measure the number of door cycles, get information on timed out diodes and check to see if there is something blocking the door.

Does the Pana40 Plus/Panachrome provide a nudging relay?

Yes, the Pana40 Plus MKII (Model 842)and the Panachrome controller boxes provides an Aux programmable relay which may be configured to provide a nudging signal. Note that the door operator must be able to support this function and be able to close the doors under reduced speed and torque. If the detectors have been blocked for more then a preset time i.e. between 10-70s adjustable, the main door re-open relay is energized (door close signal) and the second relay is de-energized (slow speed signal). The third relay is usually configured to follow the second relay and may be connected to an external alarm.

What is the input voltage range on the Pana40 Plus/Panachorme?

The Pana40 Plus controller may be supplied with an a.c. or d.c. voltage. If the controller is set for 110V a.c. the input voltage may range anywhere between 93-127V a.c. The Pana40 Plus controller is also available with a 220V a.c. input voltage which may range from 195-265V a.c. Alternatively, all controllers i.e. MKI or MKII may be supplied with 11-25V d.c. The Panachrome Control box may be supplied with an AC or a DC voltage. (85~240VAC or 11~35VDC.

Pana40+

How does a safety edge work?

Each safety edge set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are safety edges affected by sunlight?

All infrared receiver diodes used in any similar system, including the Pana40 Plus receiver detector, will respond to the infrared radiation contained in sunlight or any other forms of light. By preventative design techniques it is possible to effectively increase the immunity to levels where the system appears to be totally immune. This is largely achieved by modulating the transmitted infrared light at the ransmitter and using electronic hardware filters. Advanced software algorithms in the microcontroller also help to screen any spurious signals that may be due to IR pickup. The specified light immunity for the Pana40 Plus is greater than 50,000 lux.

Multi-door installations

In multi-door elevators, we advise that installers arrange the two detector sets so as to minimize the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the elevator. In cases where the doors are on opposite sides of the elevator, install the two TX edges at diagonally opposite corners of the elevator.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under European EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the elevator is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the elevator can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximize the system’s sensitivity.

When do I need to use a power supply or controller?

The Pana40+ and Panachrome products must be used with a controller. This helps with configuration during installation, and with diagnostics when fault-finding. The E-Series may be wired in directly to the door controller, or via a power supply box at the installer’s discretion. The power supply contains a relay for the trigger output and also can be used to convert mains AC voltage into DC for the detector.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In elevators when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. This feature has largely been made redundant by the EN81-20 standards, as this defines the detection zone as reaching at least to 1600mm from the door sill. Diodes should no longer be deactivated below this threshold.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the elevator doors or statically on the elevator chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximize the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in lifts where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Janus light curtains have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale. This is fixed unless otherwise stated.

Can I purchase Pana40 Plus detector strips at different heights?

No, but if you do have a requirement please contact our team to discuss what we can do to help.

How far into the hallway does the 3D detection zone project?

The 3D detection zone extends roughly 70% of the separation between the detectors into the landing measured from the plane of the car doors. The detection performance relies on a number of factors including the size and reflective properties of the target. The 3D works by transmitting infrared light into the hallway and monitoring the infrared reflections reflected back from the target. The greater the reflective properties of the target the further from the landing doors the 3D effectively detects. For a typical elevator with a 42" opening, the 3D detection zone would project approximately 28" from the elevator car doors into the landing area. The 3D detection zone is projected past the running clearance and the landing doors, which would typically span 8", leaving approximately 20" of 3D detection past the landing doors.

What happens if someone remains in front of the landing doors?

Depending on the 3D mode set up in the Pana40 Plus controller by the elevator mechanic, the elevator doors will do one of two things: i) the 3D will detect the target as the doors begin to close, it will detect the target three times, after the third detection the 3D portion is automatically deactivated leaving just the light curtain between the car doors or ii) once the doors have fully opened the 3D is activated and the doors are held open for a limited period (10 or 20s for the Model 840 or 3.5 to 35s for the Model 842) while someone remains in front of the doors, after this period has expired the 3D portion is automatically deactivated leaving just the light curtain between the car doors. Note that the 3D portion is reactivated whenever the light curtain is broken.

What is the difference between the Pana40 Plus and the Pana194 Plus?

The Pana40 Plus produces 40 parallel beams whereas the Pana194 Plus produces 194 crisscross beams across the elevator car doors . This makes the Pana194 Plus more suitable for sites such as shopping malls etc.

What are the differences between the Pana40 Plus MKI controller and the Pana40 Plus MKII controller?

The main difference is that the Pana40 Plus MKI (Model 840) only has a single door re-open relay whereas the Pana40 Plus MKII (Model 842) has three programmable relays. The individual relays may be programmed to re-open the doors, initiate a nudging command to the elevator controller, signal fault conditions or to act as a backup to one of the other relays etc. The Pana40 Plus MKII also has a mains voltage selection switch, firmware support for the 3D, a second 8-segment LED display as well as other operating modes.

Are all the detector edges handed and which detector is recommended to be mounted on the strike post?

No, only the 3D edges are handed in order that the 3D detection zone is projected into the landing. The transmitter edge must be mounted on the left hand side of the doors when viewed from the landing else the 3D detection will be generated into the elevator car. When installing regular non 3D detectors on a side opening set of doors either the transmitter or receiver may be fitted to the strike post although there are minor arguments in favor of installing the receiver on the strike post.

What alternative methods can be used to mount the detectors to the strike post?

The standard method of mounting a detector to the strike post is by using the special bolts provided in the hardware kit supplied with all universal or side opening systems. However, not all side opening installations are the same due to differences in the elevators construction, specifically the strike post. If there is no room to easily install the bolts, then remove the plastic lens and use self tapping screws either side of the channel that houses the electronics. Do not drill through the central part that houses the electronics and always make sure that any drill burs are removed before connecting power. Alternatively, double sided tape can be used but this tends to make the detector difficult to remove if necessary.

How long does it take to install a complete detector system?

There is no fixed time as the installation depends on a number of conditions which include the type of installation and whether it is a new installation or modernization. After the old equipment is removed the Pana40 Plus detectors are each secured to the elevator doors using 5 self tapping screws, the cables are then plugged in and held in place with 'P' clips using self tapping screws. Lastly, 4 self tapping screws are used to mount the controller onto the elevator car. Note that all the mounting hardware is provided with each system.

Are the detectors tolerant to misalignment?

Since the transmitted infrared beams are not sharply focused, the detectors are able to tolerate a certain degree of misalignment. The tolerance to misalignment may be measured as the maximum allowable separation between parallel center lines for a given separation. The tolerance to misalignment will be greatest when the detectors are separated by the door opening width e.g. at a separation of 42" the tolerance to misalignment will be +/- 25" horizontally! The minimum tolerance to misalignment will be when the detectors are touching surfaces i.e. when the doors are fully closed. In this situation the detectors will tolerate alignment within +/- 0.5" horizontally and +/- 1" vertically as indicated in the Pana40 Plus Installation Booklet.

Does the Pana40 Plus/Panachrome provide a nudging relay?

Yes, the Pana40 Plus MKII (Model 842)and the Panachrome controller boxes provides an Aux programmable relay which may be configured to provide a nudging signal. Note that the door operator must be able to support this function and be able to close the doors under reduced speed and torque. If the detectors have been blocked for more then a preset time i.e. between 10-70s adjustable, the main door re-open relay is energized (door close signal) and the second relay is de-energized (slow speed signal). The third relay is usually configured to follow the second relay and may be connected to an external alarm.

What is the input voltage range on the Pana40 Plus/Panachorme?

The Pana40 Plus controller may be supplied with an a.c. or d.c. voltage. If the controller is set for 110V a.c. the input voltage may range anywhere between 93-127V a.c. The Pana40 Plus controller is also available with a 220V a.c. input voltage which may range from 195-265V a.c. Alternatively, all controllers i.e. MKI or MKII may be supplied with 11-25V d.c. The Panachrome Control box may be supplied with an AC or a DC voltage. (85~240VAC or 11~35VDC.

What is the relay rating?

The relay has a rated voltage of 250V a.c. at 10A or 30V d.c. at 10A for resistive (d.c.) loads. For inductive (a.c.) loads the switching current should be de-rated according to the power factor. The current reduction factor can vary between 1 and 0.35 depending on the type of load. Note that the minimum specified switching current or 'wetting current' is 10mA. It is actually possible to switch 110V d.c. but the switching current must not exceed 0.5A for resistive (d.c.) loads

E-Series

How does a safety edge work?

Each detector set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are safety edges affected by sunlight?

Avire’s safety edges are designed to minimize the potential interference from sunlight. Infra-red radiation from any source of light may interfere with the receiving diodes, and this normally sets the maximum limit to the operating range of the light curtain. In installations where the door width is outside the specified range and where there are many sources of light, including sunlight, light curtain performance may deteriorate.

Multi-door installations

In multi-door elevators, we advise that installers arrange the two detector sets so as to minimize the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the elevator. In cases where the doors are on opposite sides of the elevator, install the two TX edges at diagonally opposite corners of the elevator.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the elevator is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the elevator can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximize the system’s sensitivity.

When do I need to use a power supply or controller?

The E-Series may be wired in directly to the door controller, or via a power supply box at the installer’s discretion. The power supply contains a relay for the trigger output and also can be used to convert mains AC voltage into DC for the detector.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In elevators when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. This feature has largely been made redundant by the EN81-20 standards, as this defines the detection zone as reaching at least to 1600mm from the door sill. Diodes should no longer be deactivated below this threshold.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the elevator doors or statically on the elevator chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximise the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in elevators where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Janus edges have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale.

Replacing with E-Series on Elite installations

When replacing an existing Elite product with an E-Series, follow the schematic below depending on the installed Elite's polarity. You can tell the polarity from the existing wiring or from the part number of the existing product – part numbers for the Elite contain 080 for NPN-N/C, 090 for NPN-N/O, 180 for PNP-N/C and 190 for PNP-N/O. An E-Series replacement product can be used to replace any installed Elite.

Emergency Telephones

EMS

How many phones can I connect to my phone line?

You can connect up to 8 phones on the phone line but you must use a battery or external power supply. If you don’t want to use external power supply or Battery or have more than 8 phones you can buy the EMS5 call director

Can I use your phones as intercoms?

Yes as long as they used in conjunction with our EMS5 or MRI units.

What is the warranty on your phones and what does it cover?

All EMS phones come with 2 warranty and covers all except physical or field damage.

What happens if I forget the password to program my phone?

You can either use the onboard keypad or call Avire-Janus technical support and we can assist with resetting to the factory default

Does the phone retain its programming if I unplug it?

Yes all EMS phones contain nonvolatile memory chip.

What kind of cable I need to run for my phones through the Elevator traveling cable?

We recommend 20-22 AWG twisted shielded pair standard communication cable.

How can I program my EMS phone?

If it’s a new Phone you can use the onboard keypad or dial into the unit to program it remotely. For older EMS phones you can still program them remotely and you can also plug in a regular touchtone phone to the onboard phone jack and program it that way.

Do I need external power supply or a battery for the EMS phone to work?

No unless the phone line voltage is below 48VDC. (The EMS phone is phone line powered)

Can I program the EMS phone without a battery?

Yes. You can program it remotely using a cell phone or another land line.

Can I use the EMS phone to open a gate, turn ON a camera, turn ON a fan or light up a bulb?

Yes. You can order the RLOC2.8 relay option for most phones or the RMG3 relay option for G3 phones only. (In order to connect any of these external devices to the phone with a relay option you must supply power and interrupt the negative connection through the relay to complete the circuit)

DCP

Where is the DCP installed?

The DCP should always be mounted in the machine room or at the top of the lift shaft in a MRL installation.

How do I program the DCP?

All programming for the system is either carried out remotely from the Avire Hub or at the main unit in the machine room or control cabinet.

How do I connect the audio units in the car or pit?

Digital Audio Units in the lift cars and/or pits connect to the DCP over a 4 wire CAN Bus system. All technical and configuration calls are sent over the data channel of the cellular network, reducing voice call costs and significantly improving reliability.

What other Avire devices can be connected to the DCP outside of emergency communication?

The Lift HAWK can be connected to the DCP which enables remote testing of the lift. Connected Panachrome+ can also be connected which allows remote monitoring of the performance of the light curtains. See the Smart Elevators page for more information.

Is the DCP compliant to EN81-28?

Yes, the DCP is compliant with EN81-28 when installed with its accessories and monitored via the Avire Hub.

What are the benefits over using GSM rather than a landline?

1) Cost Monthly line rental on a fixed business landline will vary by operator and country, but we usually see between €30 Euros to €60 Euros a month. By comparison, typical SIM packages for GSM/GPRS devices are 50% to 75% less expensive. Over the lifespan of a typical device the running costs of GSM/GPRS devices can be several hundred Euros lower than with landline. 2) Time to Install A cellular device can be installed by any lift engineer and activated immediately. The lift company is therefore no longer reliant on the telecommunications company to provide the landline installation, often not available in new builds or sites under construction, and rarely routed close to the machine room. 3) Data (also see below section on 'Data v DTMF') GSMs which support a data channel allow digital information transfer from the lift installation back to a remote monitoring platform. Data is more reliable than analogue communication types (e.g. DTMF) and allows a greater variety of devices to be connected.

What's the benefit of data vs DTMF?

1) Reliability DTMF transfer was developed in the early 1960s for transferring information over telephone landlines. Cellular networks implemented DTMF in order to support legacy telephone hardware, however cellular networks compress the DTMF tones which can lead to distorted tone snot being recognised by receiver equipment. Each generation of cellular technology had provided a lower level of support for DTMF. DTMF is increasingly seen as a legacy technology and it is forecast that support for the DTMF transfer will be withdrawn at some point in the future (dates vary by region and telecoms provider). In contrast data is an increasingly important part of our interconnected world and providers continue to invest in this area.

Display Solutions

PSP

What is the PSP?

The PSP is a colour LCD Display from E-Motive with picture and text content only.

Where can the PSP be mounted?

The PSP is ideally suited to be mounted either on the landing or in the elevator car (ideally on the COP).

How does the PSP display communicate with the lift?

The PSP is able to communicate to the lift via its 12 discrete inputs located on the processor.

How can I update my display screen layout?

Updates on the PSP can be made via a USB or by the use of a DCP if one is present.

Is it possible to stream TV and Video on this display?

As the PSP is only a picture and text content LCD display, it is not possible to stream TV and Video. Please refer to our multimedia range for this capability.

What are the network communication available ?

Network communication is only present through Avire's MKCANbus protocol when connected to a Memco DCP.

What if I need a screen size larger than 10.4”?

For displays greater than 10.4" please refer to our multimedia products.

What are the screen sizes available ?

The screen sizes available are 5.6″, 7″, 8″ and 10.4″.

PRP

What is the PRP?

The PRP is a surface mount retrofit colour LCD Display from E-Motive with picture and text content only, ideally suited to replace old or broken dot-matrix displays.

How is the PRP fitted?

The PRP is surface mounted over an exisiting or precut hole that is 40x40mm that will allow the ribbon cable to pass through connecting the proccessor and the display.

How does the PRP display know the correct lift information to show?

The PRP is able to show lift information via its 12 discrete inputs located on the processor that will allow it to show floor position, direction and lift status. Alternatively if a Navigation box is connected to the display, then the PRP is able to show floor position and direction of travel without the need to get information from the the lift controller.

How can I update my display screen layout?

Updates on the PRP can be made via a USB or by the use of a DCP if one is present.

Is it possible to stream TV and Video on this display?

As the PRP is only a picture and text content LCD display, it is not possible to stream TV and Video. Please refer to our multimedia range for this capability.

What are the network communication available?

Network communication is only present through Avire's MKCANbus protocol when connected to a Memco DCP.

What if I need a screen size larger than 10.4” ?

For displays greater than 10.4" please refer to our multimedia products.

iS2LX

What is the iS2LX?

The iS2LX is a colour LCD display from E-Motive which offers a multimedia content.

What are the screen sizes available?

The screen sizes available are 10.4”, 12.1”, 15",15.6”,18.5", 19” and 21.5”.

What network communication is available?

All iS2LX displays come with built in Ethernet port.

Is it possible to stream TV and Video on this display?

Yes, this display can stream TV (with the use of a video server) and supported video files.

What video format is supported on the iS2LX?

MPG, Mpeg 1,2 and 4, AVI formats are supported on the iS2LX.

What is the size of video that can be uploaded to the iS2LX screen?

The size of video that can be uploaded onto the iS2LX display needs to be less than 800MB as the size of the memory card is 1GB only.

What if the video is more than 1GB ?

If the video is more than 1GB then you will need to convert the video to a lower size for you to upload to the iS2LX.

Will it be possible to change the screen layout remotely ?

Yes, it is possible to change the screen layout remotely by using the network communication available on the individual display.

How does the iS2LX display communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the iS2LX.

What items are included with the iS2LX display ?

The following items are included with the iS2LX: – 12v Power Supply – Speaker – Installation Guide – 5m VGA cable or HDMI cable

Panorama

What is a Panorama display ?

A Panorama Display is a colour LCD display from E-Motive which offers a multimedia ultra-wide screen view.

What are the screen sizes available ?

The screen sizes available are 19”, 28” and 38”.

What are the network communication available ?

The network communication is RS 422 or Ethernet.

Is it possible to stream TV and Video on the Panorama display ?

Yes, this display can stream TV (with the use of a video server) and supported video files.

Is it possible to change the screen layout remotely ?

Yes, it is possible to change the screen layout remotely using the network communication available on the display.

How does the Panorama display communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the Panorama.

What items are included with the Panorama ?

The following items are included with the Panorama: – 110V/230V Switching Power Supply – USB stereo speaker – Installation Guide – 5m VGA cable

PanaTouch

Is this DDA compliant?

In order to make this DDA compliant you will have to also provide a DDA keypad. Please ask your sales contact for assisatance.

How many inputs does the PanaTouch support?

Standard PanaTouch supports 16 I/O, if more are needed then we can provide addtionional I/O boards to meet your requirements.

Can I change the wall paper and layout on my PanaTouch?

Yes, the display layout is completely configurable to your needs. You can update the background to any picture of your choice.

What's the resolution of the PanaTouch?

The 15.6" PanaTouch has a resolution of 1366 x 768. The 19.5" and 21.5" PanaTouch are full HD 1920 x 1080

Is it possible to stream TV and Video on this display?

Yes, this display can stream tv (with the use of a video server) and supported video files.

How does the PanaTouch communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the PanaTouch.

What are the network communication available ?

All PanaTouch displays come with built in Ethernet port.

What is included with the PanaTouch?

1 x Touch Screen LCD 1 x Power Adapter for Touch LCD 1 x MTP CPU Processor (similar to iS2-000) 1 x 12Vdc Power Supply for MTP CPU 2 x 16Ohm Speaker 1 x 16 IOs Touch Encoder

Have you seen our market insights?

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LCD display installations are becoming much more popular when replacing traditional dot matrix displays. With the growth of LCD displays there is clearly an improved visual benefit as you can display richer graphical content but there is also the opportunity for advertising on screens. This can be specifically targeted at demographics based on the installation space.

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Elevator Connectivity

It would be hard to disagree with the argument that connectivity has become a huge buzzword of the 21st Century so far. It has been implemented in varieties of ways and has led to increases in efficiency, cost savings, and a reduction of accidents and malfunctions.

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Lift door safety

When selecting a suitable light curtain for your lift door safety application it is important to consider several factors before making your decision. Diode count, number of beams and response time all play a part in determining the relative performance of a particular detector, and no feature should be judged in isolation.

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Certification

Avire is committed to strengthening its position as a market leader in elevator safety and communication solutions. A key element to this is providing our customers with products and services that meet the highest quality standards together with excellent value. Our customers are continually expecting more from us and so our ability to improve more quickly than our competitors is key to our future success. In doing this we position ourselves to retain our current customers and to win new ones Our manufacturing facilities in Singapore, Shanghai and Czech Republic are ISO9001-2008, ISO14001 and ISO18001 accredited and our products are certified for leading international conformance standards: CE, FCC and CSA. We offer product warranties on all our products for up to 2 years and our team are fully committed to providing the highest quality products in the industry.

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