{"id":33,"date":"2023-04-17T15:39:23","date_gmt":"2023-04-17T15:39:23","guid":{"rendered":"https:\/\/www.avire-global.com\/?page_id=33"},"modified":"2025-03-25T06:08:34","modified_gmt":"2025-03-25T11:08:34","slug":"support","status":"publish","type":"page","link":"https:\/\/www.avire-global.com\/en-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull group-relative has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-doo-block-patterns\">\n\t<div class=\"doo-image left\"style=\"opacity:0.6;filter: invert(44%) sepia(71%) saturate(2850%) hue-rotate(155deg) brightness(104%) contrast(101%);top:-200px;left:0px;\">\n\t\t<img decoding=\"async\" width=\"326\" height=\"620\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/05\/pattern-11.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-doo-block-patterns\">\n\t<div class=\"doo-image right\"style=\"opacity:0.6;filter: invert(44%) sepia(71%) saturate(2850%) hue-rotate(155deg) brightness(104%) contrast(101%);top:575px;right:0px;\">\n\t\t<img decoding=\"async\" width=\"343\" height=\"454\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/05\/pattern-12.svg\" class=\"attachment-full size-full\" alt=\"\" \/>\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group header-title has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\">Specifiers&#8217; Corner  &#8211; How can we help?<\/h1>\n\n\n\n<p class=\"has-text-align-center\">The Specifiers\u2019 Corner is designed to provide Architects, Engineers, Contractors, Fire Marshals, Building Code Officials, Inspectors, AHJs, and end users with the essential information that may be needed for a project:&nbsp;<strong>Submittal Documents,<\/strong><a href=\"https:\/\/www.area-of-refuge.com\/manuals-and-wiring-diagrams.html\" rel=\"nofollow noopener\" target=\"_blank\"><strong> <\/strong><\/a><strong>Manuals\/Wiring Diagrams, Data Sheets<\/strong> and&nbsp;<strong>Code Requirements<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group block-module-4-cards has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Browse by topic<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/11\/Specifiers-Corner-architect.png\" alt=\"\" class=\"wp-image-8000\" srcset=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Specifiers-Corner-architect.png 1000w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Specifiers-Corner-architect-300x200.png 300w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Specifiers-Corner-architect-768x512.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column linked is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/06\/user_collaborate.svg\" alt=\"\" class=\"wp-image-1795\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Tech Support<\/h3>\n\n\n\n<p class=\"doo-link\"><a href=\"https:\/\/www.avire-global.com\/en-us\/contact\/\" data-type=\"page\" data-id=\"35\">See more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column linked is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/file_download.svg\" alt=\"filw download\" class=\"wp-image-639\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Data Sheets &amp; Manuals<\/h3>\n\n\n\n<p class=\"doo-link\"><a href=\"https:\/\/www.avire-global.com\/en-us\/downloads\/\">See more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column linked is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/video.svg\" alt=\"video\" class=\"wp-image-641\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Videos<\/h3>\n\n\n\n<p class=\"doo-link\"><a href=\"https:\/\/www.avire-global.com\/en-us\/videos\">See more<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column linked is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"32\" height=\"32\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/bookmark.svg\" alt=\"bookmark\" class=\"wp-image-642\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Codes &amp; Standards<\/h3>\n\n\n\n<p class=\"doo-link\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/\">See more<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull block-contact has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"600\" height=\"570\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2025\/04\/Customer-Support-Call-3.png\" alt=\"\" class=\"wp-image-9863\" srcset=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/04\/Customer-Support-Call-3.png 600w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/04\/Customer-Support-Call-3-300x285.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading\">Contact info<\/h3>\n\n\n\n<p>You also can contact us through our phone number, our email address, and we\u2019ll get back to you<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/Technology_email_24.svg\" alt=\"\" class=\"wp-image-355\"\/><figcaption class=\"wp-element-caption\"><a href=\"mailto:sales.us@avire-global.com\" target=\"_blank\" rel=\"noreferrer noopener\">sales.us@avire-global.com<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/Toggle_phone_24.svg\" alt=\"\" class=\"wp-image-357\"\/><figcaption class=\"wp-element-caption\"><a href=\"tel:&nbsp;+1 800-451-1460\">+1 800-451-1460<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.avire-global.com\/en-us\/us-locations\/\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.avire-global.com\/wp-content\/uploads\/sites\/10\/2023\/04\/Travel_-location_24.svg\" alt=\"\" class=\"wp-image-359\"\/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/www.avire-global.com\/en-us\/us-locations\/\">Office Locations<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-doo-block-form-html\">\n\t<input type=\"hidden\" id=\"form_nonce\" name=\"form_nonce\" value=\"e222bd8cb2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en-us\/wp-json\/wp\/v2\/pages\/33\" \/><div id=\"form-69f76a059ee13\"><script>\nfunction updateStates() {\nvar countrySelect = document.getElementById(\"country_code\");\nvar stateSelect = document.getElementById(\"state_code\");\nvar selectedCountry = countrySelect.value;\n\n\/\/ Clear existing options\nstateSelect.innerHTML = '<option value=\"\">Select State, Territory or Province<\/option>';\n\n\/\/ Define states\/provinces based on the selected country\nvar states = {};\nstates[\"US\"] = {\"AL\": \"Alabama\", \"AK\": \"Alaska\", \"AS\": \"American Samoa\", \"AZ\": \"Arizona\", \"AR\": \"Arkansas\", \"CA\": \"California\", \"CO\": \"Colorado\", \"CT\": \"Connecticut\", \"DE\": \"Delaware\", \"DC\": \"District Of Columbia\", \"FL\": \"Florida\", \"GA\": \"Georgia\", \"GU\": \"Guam\", \"HI\": \"Hawaii\", \"ID\": \"Idaho\", \"IL\": \"Illinois\", \"IN\": \"Indiana\", \"IA\": \"Iowa\", \"KS\": \"Kansas\", \"KY\": \"Kentucky\", \"LA\": \"Louisiana\", \"ME\": \"Maine\", \"MD\": \"Maryland\", \"MA\": \"Massachusetts\", \"MI\": \"Michigan\", \"MN\": \"Minnesota\", \"MS\": \"Mississippi\", \"MO\": \"Missouri\", \"MT\": \"Montana\", \"NE\": \"Nebraska\", \"NV\": \"Nevada\", \"NH\": \"New Hampshire\", \"NJ\": \"New Jersey\", \"NM\": \"New Mexico\", \"NY\": \"New York\", \"NC\": \"North Carolina\", \"ND\": \"North Dakota\", \"MP\": \"Northern Mariana Islands\", \"OH\": \"Ohio\", \"OK\": \"Oklahoma\", \"OR\": \"Oregon\", \"PA\": \"Pennsylvania\", \"PR\": \"Puerto Rico\", \"RI\": \"Rhode Island\", \"SC\": \"South Carolina\", \"SD\": \"South Dakota\", \"TN\": \"Tennessee\", \"TX\": \"Texas\", \"UT\": \"Utah\", \"VI\": \"US Virgin Islands\", \"VT\": \"Vermont\", \"VA\": \"Virginia\", \"WA\": \"Washington\", \"WV\": \"West Virginia\", \"WI\": \"Wisconsin\", \"WY\": \"Wyoming\"};\nstates[\"CA\"] = {\"AB\": \"Alberta\", \"BC\": \"British Columbia\", \"MB\": \"Manitoba\", \"NB\": \"New Brunswick\", \"NL\": \"Newfoundland and Labrador\", \"NT\": \"Northwest Territories\", \"NS\": \"Nova Scotia\", \"NU\": \"Nunavut\", \"ON\": \"Ontario\", \"PE\": \"Prince Edward Island\", \"QC\": \"Quebec\", \"SK\": \"Saskatchewan\", \"YT\": \"Yukon\"};\n\n\/\/ Populate the state select dropdown\nif (selectedCountry in states) {\nfor (var isoCode in states[selectedCountry]) {\nvar stateName = states[selectedCountry][isoCode];\nvar option = document.createElement(\"option\");\noption.value = isoCode;\noption.text = stateName;\nstateSelect.add(option);\n}\nstateSelect.style.display = 'block';\n} else {\nstateSelect.style.display = 'none';\n}\n}\n<\/script>\n\n<form action=\"#\" method=\"POST\">\n\n<input type=hidden name=\"oid\" value=\"00D80000000Kwr0\">\n<input type=hidden name=\"retURL\" value=\"https:\/\/www.avire-global.com\/en-us\/thank-you\/\">\n<input type=hidden name=\"recordType\" id=\"recordType\" value=\"0123c000000txw6\">\n<input type=hidden name=\"lead_source\" id=\"lead_source\" value=\"Website Contact Form\">\n<input type=hidden name=\"00N3c000008dziu\" id=\"00N3c000008dziu\" value=\"North America\"> <!-- Pardot Business Unit -->\n\n\n<label for=\"email\">Email<\/label><input  id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"text\" required\/><br>\n\n<label for=\"company\">Company<\/label><input  id=\"company\" maxlength=\"40\" name=\"company\" size=\"20\" type=\"text\" required\/><br>\n\n<label for=\"first_name\">First Name<\/label><input  id=\"first_name\" maxlength=\"40\" name=\"first_name\" size=\"20\" type=\"text\" required\/><br>\n\n<label for=\"last_name\">Last Name<\/label><input  id=\"last_name\" maxlength=\"80\" name=\"last_name\" size=\"20\" type=\"text\" required\/><br>\n\n<label for=\"phone\">Phone<\/label><input  id=\"phone\" maxlength=\"40\" name=\"phone\" size=\"20\" type=\"text\" required\/><br>\n\n<label for=\"country_code\">Country<\/label>\n<select id=\"country_code\" name=\"country_code\" required onchange=\"updateStates()\">\n<option value=\"\">Select Country<\/option>\n<option value=\"US\">United States<\/option>\n<option value=\"CA\">Canada<\/option>\n<\/select><br>\n\n<label for=\"state_code\">State or Province<\/label>\n<select id=\"state_code\" name=\"state_code\" required>\n<option value=\"\">Select State, Territory or Province<\/option>\n<\/select><br>\n\n<label for=\"description\">Comments<\/label><textarea placeholder=\"Your message here\" name=\"description\" required><\/textarea><br>\n<!-- GDPR OPT IN--> <input  id=\"00NRc0000090pbd\" name=\"00NRc0000090pbd\" type=\"checkbox\" value=\"1\" required\/>I consent to my details being stored in reference to the GDPR.  <a href=\"https:\/\/www.avire-global.com\/en-us\/privacy-policies\/\" target=\"_blank\">See Privacy Policy<\/a><br>  \n\n<input type=\"submit\" name=\"submit\" value=\"Submit\">\n\n<input type=\"hidden\" id=\"form_nonce\" name=\"form_nonce\" value=\"e222bd8cb2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en-us\/wp-json\/wp\/v2\/pages\/33\" \/><input type=\"hidden\" name=\"original_action\" value=\"aHR0cHM6Ly93ZWJ0by5zYWxlc2ZvcmNlLmNvbS9zZXJ2bGV0L3NlcnZsZXQuV2ViVG9MZWFkP2VuY29kaW5nPVVURi04Jm9yZ0lkPTAwRDgwMDAwMDAwS3dyMA==\"><div style=\"position:absolute;left:-9999px;top:-9999px;height:0;width:0;overflow:hidden;\" aria-hidden=\"true\" tabindex=\"-1\"><input type=\"text\" name=\"website_url\" value=\"\" autocomplete=\"off\" tabindex=\"-1\"><\/div><input type=\"hidden\" name=\"_ts\" value=\"1777822213\"><div class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAACU4_lQBYY07UK2M\"><\/div><\/form><\/div>\t<script>\r\n        jQuery(document).ready(function ($) {\r\n            $('#form-69f76a059ee13 form').on('submit', function(e) {\r\n                e.preventDefault();\r\n\r\n                const $form = $(this);\r\n                const token = $form.find('input[name=\"cf-turnstile-response\"]').val();\r\n\r\n                if (!token) {\r\n                    alert('Error: Form submission error by turnstile (not human).');\r\n                    return;\r\n                }\r\n\r\n                \/\/ Set url field to the current page URL (Salesforce \"Website\" field)\r\n                var $urlInput = $form.find('input[name=\"url\"]');\r\n                if ($urlInput.length) {\r\n                    $urlInput.val(window.location.href);\r\n                } else {\r\n                    $form.append('<input type=\"hidden\" name=\"url\" value=\"' + window.location.href + '\">');\r\n                }\r\n\r\n                \/\/ Prepare form data including the encoded original URL\r\n                var formData = new FormData($form[0]);\r\n                formData.append('action', 'doo_turnstile');\r\n                formData.append('form_nonce', $form.find('input[name=\"form_nonce\"]').val());\r\n                formData.append('token', token);\r\n                \r\n                \/\/ Get the original URL from the hidden field (already in base64)\r\n                var originalActionEncoded = $form.find('input[name=\"original_action\"]').val();\r\n                if (originalActionEncoded) {\r\n                    formData.append('original_action', originalActionEncoded);\r\n                }\r\n\r\n                $.ajax({\r\n                    url: 'https:\/\/www.avire-global.com\/en-us\/wp-admin\/admin-ajax.php',\r\n                    method: 'POST',\r\n                    data: formData,\r\n                    processData: false,\r\n                    contentType: false,\r\n                    beforeSend: function() {\r\n                        $('.doo-spinner-wrapper').addClass('active');\r\n                    },\r\n                    success: function (response) {\r\n                        if (response.success && response.data.result) {\r\n                            window.location.href = response.data.url;\r\n                        } else {\r\n                            alert(response.data.msg || 'Error: Form submission error by turnstile (not human).');\r\n                        }\r\n                    },\r\n                    error: function () {\r\n                        alert('Error: Form submission error by turnstile (not human).');\r\n                    },\r\n                    complete: function() {\r\n                        $('.doo-spinner-wrapper').removeClass('active');\r\n                    }\r\n                });\r\n            });\r\n        });\r\n\t<\/script>\r\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Specifiers&#8217; Corner &#8211; How can we help? The Specifiers\u2019 Corner is designed to provide Architects, Engineers, Contractors, Fire Marshals, Building Code Officials, Inspectors, AHJs, and end users with the essential information that may be needed for a project:&nbsp;Submittal Documents, Manuals\/Wiring Diagrams, Data Sheets and&nbsp;Code Requirements Browse by topic Tech Support See more Data Sheets &amp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":5,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":8169,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/pages\/33\/revisions\/8169"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}