{"id":13979,"date":"2026-03-30T07:47:19","date_gmt":"2026-03-30T12:47:19","guid":{"rendered":"https:\/\/www.avire-global.com\/en-us\/?post_type=division&#038;p=13979"},"modified":"2026-04-01T07:53:33","modified_gmt":"2026-04-01T12:53:33","slug":"call-director-systems","status":"publish","type":"division","link":"https:\/\/www.avire-global.com\/en-us\/divisions\/elevator-safety\/lobby-machine-room-communication\/call-director-systems\/","title":{"rendered":"Call Director Systems"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-doo-block-system-hero\">\n\t<div class=\"system-hero\">\n\t<div class=\"wp-block-columns\">\n\t\t<div class=\"wp-block-column\">\n\t\t\t<div class=\"image\">\n\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Actualizacion-Imagenes-del-Sistema-Lobby-1024x683.png\" class=\"attachment-large size-large wp-post-image\" alt=\"Call director systems\" srcset=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Actualizacion-Imagenes-del-Sistema-Lobby-1024x683.png 1024w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Actualizacion-Imagenes-del-Sistema-Lobby-300x200.png 300w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Actualizacion-Imagenes-del-Sistema-Lobby-768x512.png 768w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/11\/Actualizacion-Imagenes-del-Sistema-Lobby.png 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"wp-block-column\">\n\t\t\t<div class=\"brands\"><img decoding=\"async\" width=\"300\" height=\"99\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/11\/JANUS-logo_full-color_no-background.svg\" class=\"attachment-medium size-medium\" alt=\"Janus\" \/><\/div>\n\t\t\t\t\t\t\t<div class=\"label\">Lobby &amp; Machine Room Communication<\/div>\n\t\t\t\t\t\t\t<h1 class=\"title\">Call Director Systems<\/h1>\n\t\t\t\t\t\t\t<div class=\"label\">Compliant with<\/div>\n\t\t\t\t<div class=\"chips-link\">\n\t\t\t\t\t<div class=\"chips\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chip\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/?code=1780#codes\">ADA<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chip\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/?code=1769#codes\">ASME 17.1<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chip\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/?code=7373#codes\">CSA B44<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chip\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/?code=10009#codes\">FCC<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"chip\"><a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/?code=7403#codes\">IBC<\/a><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"doo-link\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/code-requirements\/elevator-phones\/\">See code information<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"wp-block-buttons\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button  link-popup\"><a class =\"wp-block-button__link\" href=\"#\">Contact us<\/a><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wp-block-button secondary popup-link-tech\"><a class =\"wp-block-button__link\" href=\"#\">Tech support<\/a><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-neutral-bg-05-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-d3f30732 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-56); width: 1448px;\">\n<div class=\"custom-slider-container no-items\">\n\t\t\t\t<div class=\"slider-content\">\n        \t<h2>Overview<\/h2>\n        \t<div class=\"slider-text\">\n\t\t\t\t\n<div class=\"wp-block-doo-block-system-overview alignwide\"><div class=\"gallery-content\">\n<p>The JANUS\u00ae Call Director System is a centralized communication solution designed to manage and route emergency calls from multiple elevator phones. By consolidating elevator communication onto a single phone line, the system simplifies infrastructure while ensuring reliable, code-compliant communication between passengers and responders.<\/p>\n\n\n\n<p>At the core of the system is the EMS5 Call Director, which automatically routes calls to designated emergency contacts and announces the caller\u2019s location to improve response accuracy. This centralized approach reduces the need for multiple dedicated phone lines while providing consistent and dependable call handling across the building.<\/p>\n\n\n\n<p>The system can be expanded with master stations located in the lobby or machine room, allowing responders to monitor and communicate with elevator passengers from convenient access points. With flexible configuration options, straightforward wiring, and scalable capacity, the Call Director System provides a practical solution for buildings requiring centralized call routing and efficient emergency communication.<\/p>\n<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"wp-block-buttons\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-neutral-bg-05-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-doo-block-systems-frame\">\n\t<div class=\"list-systems columns-2 products truncate-description\">\n\t<div class=\"title\">\n\t\t<h2>Products<\/h2>\n\t\t\t<\/div>\n\t<div class=\"list-systems-content\">\n\t\t\t\t\t\t\t<div class=\"item product\">\n\t\t\t\t\t\t<div class=\"image\"><img decoding=\"async\" width=\"600\" height=\"436\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/SHW-and-SHW-MR.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"master station\" srcset=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/SHW-and-SHW-MR.png 600w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/SHW-and-SHW-MR-300x218.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div>\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t<div class=\"title title-color\">Master Station<\/div>\n\t\t\t\t\t\t\t\t<div class=\"description\">JANUS\u00ae Master Stations provide centralized communication for monitoring and responding to elevator calls within the Call Director System. Installed in a lobby or machine room, they serve as the primary interface for communicating with elevator phones and coordinating response during service or emergency situations.\n \nAvailable in lobby (SHW) and machine room (SHW-MR) configurations, the Master Station connects directly to the EMS5 system using simple wiring and a shared phone line. With a compact design and straightforward installation, it delivers a reliable solution for buildings requiring centralized communication without complex infrastructure.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bottom\">\n\t\t\t\t\t\t\t\t<div class=\"doo-link\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/product\/call-director-system\/master-station\/\">See product<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<!-- <div class=\"brands\"><img decoding=\"async\" width=\"300\" height=\"99\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/11\/JANUS-logo_full-color_no-background.svg\" class=\"attachment-medium size-medium\" alt=\"Janus\" \/><\/div> -->\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"item product\">\n\t\t\t\t\t\t<div class=\"image\"><img decoding=\"async\" width=\"401\" height=\"600\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/EMS5.png\" class=\"attachment-medium_large size-medium_large wp-post-image\" alt=\"ems5\" srcset=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/EMS5.png 401w, https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/03\/EMS5-201x300.png 201w\" sizes=\"(max-width: 401px) 100vw, 401px\" \/><\/div>\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<div class=\"text\">\n\t\t\t\t\t\t\t\t<div class=\"title title-color\">EMS5<\/div>\n\t\t\t\t\t\t\t\t<div class=\"description\">The JANUS\u00ae EMS5 Call Director is the central call routing unit within the Call Director System, designed to manage and direct emergency communication from multiple elevator phones. It consolidates elevator calls onto a single phone line, ensuring reliable communication while simplifying system infrastructure.\n \nWhen a call is placed, the EMS5 automatically routes it to up to three programmed emergency contacts and announces the elevator location to improve response accuracy. With support for off-site calling or intercom-only operation, the system provides a flexible and dependable solution for elevator communication in a wide range of applications.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"bottom\">\n\t\t\t\t\t\t\t\t<div class=\"doo-link\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/product\/call-director-system\/ems5\/\">See product<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<!-- <div class=\"brands\"><img decoding=\"async\" width=\"300\" height=\"99\" src=\"https:\/\/www.avire-global.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/11\/JANUS-logo_full-color_no-background.svg\" class=\"attachment-medium size-medium\" alt=\"Janus\" \/><\/div> -->\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--fluid-32-72);padding-bottom:var(--wp--preset--spacing--fluid-32-72)\">\n<div class=\"block-support-container cards-count-4 wp-block-doo-block-block-support\">\n\t<div class=\"block-support-wrapper\">\n\t\t<div class=\"block-support-content\">\n\t\t\t<div class=\"block-support-text\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"block-support-header\">Education, Training &amp; Support<\/h2>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"block-support-paragraph\">We believe that ongoing education is paramount to your professional development.\u2028\u2028<br>As the code and training experts, our website offers all the documentation and educational resources needed to assist you in making the right decisions.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"block-support-cards\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-support-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"block-support-card-title\">Education<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"block-support-card-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block-support-card-description\">Whether you&#8217;re looking to build your knowledge, troubleshoot an issue, or connect with a product expert \u2013 were here to help! Access the tools and support you need to make informed, code-compliant decisions.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/learning\/\" \n\t\t\t\t\t\t\t\t\t\t   class=\"block-support-card-link\"\n\t\t\t\t\t\t\t\t\t\t   >\n\t\t\t\t\t\t\t\t\t\t\tSee Education\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-support-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"block-support-card-title\">FAQs<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"block-support-card-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block-support-card-description\">Get quick answers to common questions.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/faqs\/\" \n\t\t\t\t\t\t\t\t\t\t   class=\"block-support-card-link\"\n\t\t\t\t\t\t\t\t\t\t   >\n\t\t\t\t\t\t\t\t\t\t\tSee FAQs\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-support-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"block-support-card-title\">Technical Support<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"block-support-card-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block-support-card-description\">Schedule time with a support specialist.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/contact\/#tech-support\" \n\t\t\t\t\t\t\t\t\t\t   class=\"block-support-card-link\"\n\t\t\t\t\t\t\t\t\t\t   >\n\t\t\t\t\t\t\t\t\t\t\tTechnical Support\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-support-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"block-support-card-title\">Contact Sales<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"block-support-card-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block-support-card-description\">Speak with a sales expert about your project needs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-us\/contact\/#sales\" \n\t\t\t\t\t\t\t\t\t\t   class=\"block-support-card-link\"\n\t\t\t\t\t\t\t\t\t\t   >\n\t\t\t\t\t\t\t\t\t\t\tContact Sales\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":12974,"parent":9966,"menu_order":0,"template":"","meta":{"_eb_attr":"","inline_featured_image":false,"doo-cf-term":312,"doo-cf-codes":null,"footnotes":""},"brand":[25],"class_list":["post-13979","division","type-division","status-publish","has-post-thumbnail","hentry","brand-janus"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/division\/13979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/division"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/types\/division"}],"version-history":[{"count":2,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/division\/13979\/revisions"}],"predecessor-version":[{"id":13994,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/division\/13979\/revisions\/13994"}],"up":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/division\/9966"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/media\/12974"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/media?parent=13979"}],"wp:term":[{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-us\/wp-json\/wp\/v2\/brand?post=13979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}