{"id":13138,"date":"2026-10-19T10:38:59","date_gmt":"2026-10-19T09:38:59","guid":{"rendered":"https:\/\/www.avire-global.com\/en-uk\/articles\/?p=13138"},"modified":"2026-10-19T13:22:08","modified_gmt":"2026-10-19T12:22:08","slug":"lift-emergency-phone-problems","status":"publish","type":"post","link":"https:\/\/www.avire-global.com\/en-uk\/articles\/lift-emergency-phone-problems\/","title":{"rendered":"Lift emergency phone problems: 7 common faults and solutions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-color:#005991;border-width:1px;border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px;min-height:1px\">\n<div class=\"wp-block-rank-math-toc-block\" style=\"margin-right:var(--wp--preset--spacing--fluid-0-56);margin-left:var(--wp--preset--spacing--fluid-0-56)\" id=\"rank-math-toc\"><h2>Table of Content<\/h2><nav><ul><li class=\"\"><a href=\"#el-problema\">1. The lift emergency phone relies on ageing technology<\/a><\/li><li class=\"\"><a href=\"#2-el-ascensor-solo-dispone-de-dos-hilos\">2. The lift has only two wires available<\/a><\/li><li class=\"\"><a href=\"#3-las-llamadas-de-prueba-fallan-o-generan-desplazamientos-innecesarios\">3. Test calls fail or lead to unnecessary site visits<\/a><\/li><li class=\"\"><a href=\"#4-no-se-identifica-correctamente-el-ascensor-que-realiza-la-llamada\">4. The answering service cannot identify the lift correctly<\/a><\/li><li class=\"\"><a href=\"#5-la-calidad-de-audio-no-es-suficiente\">5. Lift emergency phone audio is unclear<\/a><\/li><li class=\"\"><a href=\"#6-cada-instalacion-tiene-una-configuracion-diferente\">6. Every installation has a different configuration<\/a><\/li><li class=\"\"><a href=\"#7-cumplir-los-requisitos-sin-aumentar-el-coste-operativo\">7. Maintaining the system increases operating costs<\/a><\/li><li class=\"\"><a href=\"#die-rechtliche-lage-was-sagt-en-81-28\">Checklist before upgrading a lift emergency phone<\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-20);padding-bottom:var(--wp--preset--spacing--fluid-0-20)\">\n<p class=\"wp-block-paragraph\">The most common lift emergency phone problems are reliance on ageing networks, limited wiring, failed test calls, incorrect lift identification, poor audio, incompatible configurations and rising maintenance costs. Checking the complete alarm system before specifying an upgrade helps identify the right solution and avoid repeat visits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 id=\"modernizar-el-telefono-de-emergencia-de-un-ascensor-puede-parecer-una-intervencion-sencilla-sin-embargo-para-una-empresa-conservadora-elegir-e-instalar-el-sistema-adecuado-implica-mucho-mas-que-sustituir-un-dispositivo\" class=\"wp-block-heading\">Upgrading a lift emergency phone can appear straightforward. For a lift maintenance company, however, choosing and installing the right system involves more than replacing a device.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The available wiring, mobile signal, age of the installation and compatibility with the answering service can all affect the work required. An incomplete survey can turn a planned upgrade into several engineer visits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the UK, the PSTN switch-off and retirement of older mobile networks make this assessment particularly important. The replacement system needs to support reliable communication, correct lift identification and continued operation during a power failure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, we explore seven common problems faced by independent lift maintenance companies (ILMs) and the checks that help resolve them.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-cc1bbd3a wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-24);padding-right:var(--wp--preset--spacing--fluid-0-20);padding-bottom:var(--wp--preset--spacing--fluid-0-24);padding-left:var(--wp--preset--spacing--fluid-0-20)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left\" id=\"en-resumen\">At a glance<\/h3>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-20);padding-bottom:var(--wp--preset--spacing--fluid-0-20)\">Before upgrading a lift emergency phone, check its connection type, available wiring, mobile signal, lift identification, audio quality, backup power and compatibility with the answering service.<\/p>\n\n\n\n<div class=\"doo-btn-wrap doo-btn-wrap--align-left link-popup wp-block-doo-block-buttons\">\n\t<div class=\"doo-btn-wrap__inner\">\n\t\t<div class=\"doo-btn doo-btn--primary doo-btn--orange doo-btn--icon-right\">\n\t\t\t<a href=\"#contact-bottom\" class=\"doo-btn__inner\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"doo-btn__text\">Request technical support<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"doo-btn__icon\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.3 3.7L13.1 7.5H1V8.5H13.1L9.3 12.3L10 13L15 8L10 3L9.3 3.7Z\" fill=\"currentColor\"\/><\/svg>\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-extra-orange-color has-text-color has-link-color has-font-20-font-size wp-elements-1 wp-block-paragraph\" id=\"1-tecnologia-antigua\">Ageing technology<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"el-problema\" class=\"wp-block-heading\">1. The lift emergency phone relies on ageing technology<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Many lifts still use traditional telephone lines or gateways that depend on older mobile networks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.openreach.com\/big-switch-off\" rel=\"nofollow noopener\" target=\"_blank\">Openreach has set 31 January 2027 as the national PSTN transition deadline<\/a>. Individual connections may change sooner, so confirm the timetable with the building owner and their telecoms provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mobile connections also need checking. A gateway labelled \u201c4G\u201d may still depend on an older network for voice calls. Verify that the gateway, SIM and service support voice over 4G, known as VoLTE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Waiting until the connection fails can lead to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Urgent call-outs<\/li>\n\n\n\n<li>Lift downtime while faults are assessed and rectified<\/li>\n\n\n\n<li>Repeat visits to the same site<\/li>\n\n\n\n<li>Delays obtaining suitable equipment<\/li>\n\n\n\n<li>Disruption for building owners and passengers<\/li>\n\n\n\n<li>Upgrades with little time for planning and commissioning<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 id=\"que-conviene-comprobar\" class=\"wp-block-heading\">What should you check?<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Before proposing a replacement, identify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The existing emergency phone and gateway<\/li>\n\n\n\n<li>Whether calls use a traditional landline, mobile gateway or IP connection<\/li>\n\n\n\n<li>The voice technology supported by the equipment, SIM and service<\/li>\n\n\n\n<li>How the lift identifier reaches the answering service<\/li>\n\n\n\n<li>Whether the existing phone can be retained<\/li>\n\n\n\n<li>The installation\u2019s backup power requirements<\/li>\n\n\n\n<li>The provider\u2019s migration or withdrawal timetable<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">A suitable analogue phone may be retained with a compatible 4G VoLTE gateway. Other installations may benefit from a complete digital communication system.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For UK upgrade planning, see our <a href=\"https:\/\/www.avire-global.com\/en-uk\/digital-switch\/\">Digital Switch guidance<\/a> and <a href=\"https:\/\/www.avire-global.com\/en-uk\/2g-shutdown\/\">2G Shutdown resources<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-3 wp-block-paragraph\" id=\"2-solo-dos-hilos\" style=\"color:#d05a2a\">Only two wires<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"2-el-ascensor-solo-dispone-de-dos-hilos\" class=\"wp-block-heading\">2. The lift has only two wires available<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Limited spare conductors can restrict the choice of emergency communication equipment in older lifts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the proposed system needs more wiring than is available, replacing or modifying the travelling cable can increase installation time, labour costs and disruption.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It may also involve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Longer periods with the lift out of service<\/li>\n\n\n\n<li>Additional access to the shaft and lift car<\/li>\n\n\n\n<li>Coordination with other contractors<\/li>\n\n\n\n<li>More detailed surveys before quoting<\/li>\n\n\n\n<li>Further work if the existing cable is unsuitable<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-bottom:var(--wp--preset--spacing--fluid-0-16)\">How can you avoid unnecessary travelling cable replacement?<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ask the supplier to assess the existing wiring against the complete proposed system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A two-wire connection for one device does not establish that every audio unit, indicator and alarm point can operate through the same pair.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before selecting the equipment, confirm:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Future expansion requirements<\/li>\n\n\n\n<li>Cable condition and continuity<\/li>\n\n\n\n<li>Cable length and routing<\/li>\n\n\n\n<li>The number of audio units required<\/li>\n\n\n\n<li>The communication points needed<\/li>\n\n\n\n<li>Power and wiring requirements for all connected devices<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\">For a UK installation, have the proposed DCP and Digital Audio Unit (DAU) arrangement checked against the survey. Reuse the existing cable where the system design permits it, and agree any necessary changes before quoting.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-5 wp-block-paragraph\" id=\"3-llamadas-de-prueba-fallidas\" style=\"color:#d05a2a\">Failed test calls<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"3-las-llamadas-de-prueba-fallan-o-generan-desplazamientos-innecesarios\" class=\"wp-block-heading\">3. Test calls fail or lead to unnecessary site visits<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The emergency communication system needs routine verification between passenger alarm calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.avire-global.com\/en-uk\/standard\/en-81-28-2\/\">AVIRE\u2019s EN 81-28 guidance<\/a> specifies an automatic test call at least every three days. A missed test needs investigation, even if the previous passenger alarm connected successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Failed or missing test calls can indicate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Insufficient mobile signal<\/li>\n\n\n\n<li>SIM or service problems<\/li>\n\n\n\n<li>Incorrect programming<\/li>\n\n\n\n<li>Loss of power<\/li>\n\n\n\n<li>A deteriorating backup battery<\/li>\n\n\n\n<li>A fault reported by the audio equipment<\/li>\n\n\n\n<li>An incorrect destination number<\/li>\n\n\n\n<li>Incompatibility or a fault in the receiving system<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Without remote information, an engineer may need to attend simply to establish which part of the system has failed.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-bottom:var(--wp--preset--spacing--fluid-0-16)\">What can reduce these visits?<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A connected system can help maintenance teams access:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connection and supported device status<\/li>\n\n\n\n<li>Automatic test-call records<\/li>\n\n\n\n<li>Technical events and relevant alerts<\/li>\n\n\n\n<li>Battery information<\/li>\n\n\n\n<li>Remote configuration functions<\/li>\n\n\n\n<li>Information for diagnosing faults before attending<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/avire-hub-lift-monitoring-software\/\">AVIRE Hub<\/a> provides remote visibility and automated test-call logs for supported equipment.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\">Remote management can help engineers plan the right response and, where the fault allows, resolve an issue without attending. Physical defects, battery work and repairs still require an appropriate site visit.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-7 wp-block-paragraph\" id=\"4-identificacion-incorrecta\" style=\"color:#d05a2a\">Incorrect lift identification<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"4-no-se-identifica-correctamente-el-ascensor-que-realiza-la-llamada\" class=\"wp-block-heading\">4. The answering service cannot identify the lift correctly<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">When a passenger activates the emergency phone, the answering service needs to identify the correct lift and building.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is particularly important for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Buildings with several lifts<\/li>\n\n\n\n<li>Large maintenance portfolios<\/li>\n\n\n\n<li>Similar equipment installed at different sites<\/li>\n\n\n\n<li>Changes to SIMs or service providers<\/li>\n\n\n\n<li>Migration from traditional telephone lines<\/li>\n\n\n\n<li>Older systems with incomplete records<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A voice connection without the correct installation details can delay identification and the organisation of a rescue.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">What should the maintenance company check?<\/h3>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The identifier assigned to each lift<\/li>\n\n\n\n<li>The identifier received during an alarm call<\/li>\n\n\n\n<li>The recorded building address and individual lift reference<\/li>\n\n\n\n<li>The alarm destination<\/li>\n\n\n\n<li>Compatibility between the alarm protocol and receiving system<\/li>\n\n\n\n<li>Receipt of automatic test calls<\/li>\n\n\n\n<li>Updated records following any equipment or connection change<\/li>\n\n\n\n<li>Test each lift separately and ask the answering service to confirm the information displayed on its system.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-8 wp-block-paragraph\">The equipment configuration and the answering service\u2019s records need to remain aligned.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-9 wp-block-paragraph\" id=\"5-mala-calidad-de-audio\" style=\"color:#d05a2a\">Poor audio quality<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"5-la-calidad-de-audio-no-es-suficiente\" class=\"wp-block-heading\">5. Lift emergency phone audio is unclear<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A connected call does not necessarily mean that passengers and operators can understand each other.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Background noise, microphone placement, speaker volume, feedback and an unstable connection can all affect audio quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Poor audio can be particularly difficult for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Older passengers<\/li>\n\n\n\n<li>People with hearing difficulties<\/li>\n\n\n\n<li>Passengers who are distressed during an entrapment<\/li>\n\n\n\n<li>Installations with significant background noise<\/li>\n\n\n\n<li>Large lift cars<\/li>\n\n\n\n<li>Systems with several communication points<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-bottom:var(--wp--preset--spacing--fluid-0-16)\">What should you test?<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Make the test call from the position a passenger will use, rather than testing only beside the gateway or in the machine room.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear microphone pickup at a normal speaking volume<\/li>\n\n\n\n<li>Adequate speaker volume inside the car<\/li>\n\n\n\n<li>Feedback, echo or distortion<\/li>\n\n\n\n<li>Call stability<\/li>\n\n\n\n<li>Clear communication in both directions<\/li>\n\n\n\n<li>Correct visual and audible indications<\/li>\n\n\n\n<li>Any fitted hearing assistance equipment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The position and installation of the audio equipment matter as much as the connection technology.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-white-color has-link-color wp-elements-10 wp-block-paragraph\">MEMCO Digital Audio Units provide options for different installations. For example, the <a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/digital-lift-emergency-phone\/dcp-accessories-top-of-car-digital-audio-unit\/\">Top of Car DAU<\/a> connects to the DCP and supports external audio components and pictograms for the lift car.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-11 wp-block-paragraph\" id=\"6-configuraciones-diferentes\" style=\"color:#d05a2a\">Different configurations<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"6-cada-instalacion-tiene-una-configuracion-diferente\" class=\"wp-block-heading\">6. Every installation has a different configuration<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Lift maintenance companies manage equipment from different manufacturers and periods, with different communication arrangements. A single replacement package may not suit every installation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The same portfolio may contain:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analogue phones that remain serviceable<\/li>\n\n\n\n<li>Gateways dependent on older mobile networks<\/li>\n\n\n\n<li>Lifts with limited spare wiring<\/li>\n\n\n\n<li>Installations needing several audio points<\/li>\n\n\n\n<li>Systems requiring remote monitoring and configuration<\/li>\n\n\n\n<li>Buildings needing a straightforward connection upgrade<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Standardising without assessing these differences can result in incompatible equipment, additional installation work or an unsuitable system design.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-bottom:var(--wp--preset--spacing--fluid-0-16)\">A simple way to classify installations before quoting<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Group installations into three practical scenarios:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Existing analogue system: assess whether the phone can be retained with a compatible 4G VoLTE gateway. Verify voice, identification, test calls and backup power together.<\/li>\n\n\n\n<li>Digital communication and remote management: assess a DCP with compatible DAUs and AVIRE Hub, matching the connection, audio points and monitoring functions to the site.<\/li>\n\n\n\n<li>Restricted wiring: establish a suitable system design around the available conductors before committing to cable reuse or replacement.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-12 wp-block-paragraph\">This classification helps define the scope of work and reduces the risk of selecting equipment that does not suit the installation.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n<p class=\"has-text-color has-link-color has-font-20-font-size wp-elements-13 wp-block-paragraph\" id=\"Coste-operativo\" style=\"color:#d05a2a\">Operating costs<\/p>\n\n\n\n<div class=\"wp-block-group has-neutral-bg-05-background-color has-background is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-01a2168e wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-1c5ad9a1 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:100px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M12.218 5.377a.25.25 0 0 0-.436 0l-7.29 12.96a.25.25 0 0 0 .218.373h14.58a.25.25 0 0 0 .218-.372l-7.29-12.96Zm-1.743-.735c.669-1.19 2.381-1.19 3.05 0l7.29 12.96a1.75 1.75 0 0 1-1.525 2.608H4.71a1.75 1.75 0 0 1-1.525-2.608l7.29-12.96ZM12.75 17.46h-1.5v-1.5h1.5v1.5Zm-1.5-3h1.5v-5h-1.5v5Z\" \/>\n<\/svg>\n<\/div>\n\n\n<h2 id=\"7-cumplir-los-requisitos-sin-aumentar-el-coste-operativo\" class=\"wp-block-heading\">7. Maintaining the system increases operating costs<\/h2>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Repeated call-outs, battery failures and incomplete records increase the work needed to manage a lift communication system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Great Britain, <a href=\"https:\/\/www.hse.gov.uk\/pubns\/indg339.pdf\" rel=\"nofollow noopener\" target=\"_blank\">LOLER 1998<\/a> requires lifts used for work activities to undergo thorough examination by a competent person. Passenger lifts are normally examined at least every six months, or in accordance with a written examination scheme. Routine maintenance and automatic alarm tests do not replace that examination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.hse.gov.uk\/work-equipment-machinery\/maintenance.htm\" rel=\"nofollow noopener\" target=\"_blank\">PUWER 1998<\/a> also requires relevant work equipment to be maintained in an efficient state, in efficient working order and in good repair. Northern Ireland has corresponding LOLER and PUWER regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/landingpage.bsigroup.com\/LandingPage\/Standard\" rel=\"nofollow noopener\" target=\"_blank\">BS EN 81-28:2022<\/a> provides technical requirements for remote alarm systems on passenger and goods passenger lifts. It is a standard, distinct from legislation. Assess an existing installation against its history, modifications and risk assessment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For maintenance companies, the practical challenge is keeping the complete alarm system reliable, testable and manageable throughout its service life.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-neutral-05-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-efeda511 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-4046dc48 wp-block-group-is-layout-flex\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--primary-50);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-primary-50-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\" \/>\n<\/svg>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-16);padding-bottom:var(--wp--preset--spacing--fluid-0-16)\">Assessment<\/h3>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear two-way voice communication<\/li>\n\n\n\n<li>Correct lift identification<\/li>\n\n\n\n<li>Backup power across the complete local alarm path<\/li>\n\n\n\n<li>Visual and audible indications<\/li>\n\n\n\n<li>Automatic test calls and action on failures<\/li>\n\n\n\n<li>Maintenance records and corrective actions<\/li>\n\n\n\n<li>Compatibility with the answering service<\/li>\n\n\n\n<li>Safe access for maintenance and configuration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">AVIRE\u2019s EN 81-28 guidance describes backup power for one hour of standby operation, including at least 15 minutes of voice communication. Verify the requirements applicable to the installation and every local device needed for the call, including a separate gateway or essential router.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-c55525b0 wp-block-group-is-layout-flex\" style=\"border-style:none;border-width:0px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;padding-top:var(--wp--preset--spacing--fluid-0-16);padding-right:var(--wp--preset--spacing--fluid-0-56);padding-bottom:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-56)\"><div class=\"wp-block-icon\"><svg style=\"color:var(--wp--preset--color--neutral-0);width:50px;\" aria-hidden=\"true\" class=\"has-text-color has-neutral-0-color\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\">\n\t<path fill-rule=\"evenodd\" d=\"M9 13.5a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM9 16a4.002 4.002 0 003.8-2.75H15V16h2.5v-2.75H19v-2.5h-6.2A4.002 4.002 0 005 12a4 4 0 004 4z\" \/>\n<\/svg>\n<\/div>\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\">For customers seeking ongoing connection management, <a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/software\/sentinel-lift-sentinel-lift-emergency-connection-service-connection-service\/\">SENTINEL<\/a> provides a UK managed lift emergency connection service with diagnostic checks, connectivity oversight and battery management. Agree its scope alongside the lift maintenance and rescue arrangements.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-e0fa348b wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-40);padding-bottom:var(--wp--preset--spacing--fluid-0-40)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 id=\"die-rechtliche-lage-was-sagt-en-81-28\" class=\"wp-block-heading has-text-color has-link-color wp-elements-15\" style=\"color:#d05a2a;padding-top:var(--wp--preset--spacing--fluid-0-24);padding-bottom:var(--wp--preset--spacing--fluid-0-24)\">Checklist before upgrading a lift emergency phone<\/h2>\n\n\n\n<h3 id=\"preparate-antes-de-acudir-a-la-instalacion\" class=\"wp-block-heading\">Prepare before attending the site<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Download our lift emergency phone upgrade checklist to gather the information needed before preparing a quotation or arranging an engineer\u2019s visit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use it to review the existing equipment, available wiring, mobile signal, backup battery, answering service and remote management requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/English-1-1.pdf\">Download the checklist<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-medium\"><img decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/English-1-1-pdf-212x300.jpg\" alt=\"\" class=\"wp-image-13147\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-doo-block-block-faqs\">\n\t \n<div class=\"faqs-wrap\">\n                <div class=\"faqs-content\">\n                <div class=\"left-menu-container\">\n                    <div class=\"select-topic dropdown\">\n                        Choosing the right solution                    <\/div>\n                    <div class=\"left-menu-content\">\n                        <div class=\"left-menu\">\n                            <div class=\"select-topic sticky-header\">\n                                <span>Select topic<\/span>\n                                <div class=\"selected-close\"><img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/close.svg\" alt=\"X\"><\/div>\n                            <\/div>\n                                                        <div class=\"faq-cat-list\">\n                                                                    <div class=\"faq-cat-title active\" data-cat-id=\"132\" data-term-name=\"Choosing the right solution\">\n                                        Choosing the right solution                                    <\/div>\n                                                                <\/div>\n                        <\/div>\n                    <\/div>\n                    <div class=\"left-menu-overlay\"><\/div>\n                <\/div>\n                <div class=\"content\">\n                                            <div class=\"group\" data-cat-id=\"132\">\n                            <div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            Why do lift emergency phone test calls fail?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Test calls can fail because of poor mobile coverage, SIM or service issues, incorrect settings, loss of power, battery deterioration or incompatible receiver settings. Check the equipment, connection and receiving system, and establish whether the call failed or its result was not recorded.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            How does the answering service identify the lift?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>The alarm system sends an identifier that the receiving system associates with a building and individual lift. After changing the phone, gateway, SIM or alarm destination, make a test alarm call and confirm that the correct installation details are received.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            What should be checked before requesting a quotation?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Record the phone and gateway make and model, connection type, mobile voice capability, available wiring, cable condition, signal strength, backup power, audio points and answering service. Include any network migration timetable, remote management needs and planned expansion.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            How do I choose the right solution for my lift?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Consider:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Available wiring<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Building use and number of lifts<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Connection type and mobile coverage<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Required audio points<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Monitoring requirements<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Answering-service compatibility<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Backup power and maintenance needs<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            Is the lowest purchase price always the best option?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>No. Compare the installed and ongoing costs, including cable work, commissioning, SIM and service charges, batteries and maintenance visits. A lower equipment price can be offset by additional installation or support work.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            Can MEMCO by AVIRE systems support future expansion?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Depending on the equipment and architecture selected, DCP-based systems can support connected audio units and monitoring functions. Confirm the device limits, interfaces, wiring and power requirements for any proposed expansion before specifying the system.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            Can MEMCO by AVIRE help select the right system?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Yes. Share the survey findings with our UK team to discuss suitable gateway, audio and monitoring options. Include the existing phone, available conductors, required alarm points and answering-service details so that compatibility can be assessed.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            When should a lift emergency phone be upgraded?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Plan an upgrade before its connection is migrated or withdrawn, or when recurring faults, poor audio or incorrect identification prevent dependable communication.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>For PSTN-connected systems, confirm the individual line\u2019s migration date and complete commissioning before that change. Do not wait for the national 31 January 2027 deadline.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            Can an existing analogue emergency phone be retained?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Potentially, if it remains suitable for the installation and works with the proposed gateway and answering service.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Test voice, lift identification, automatic test calls and backup power as a complete system. For a mobile upgrade, verify that the gateway, SIM and service support VoLTE voice calls.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n<div class=\"item faq not-linked\">\n    <div class=\"title\">\n        <div class=\"text\">\n            What can be installed if the lift has only two wires available?        <\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/themes\/doo-avire\/assets\/images\/chevron-down-blue-24.svg\" alt=\"arrow\">\n    <\/div>\n    <div class=\"description\">\n        <!-- wp:paragraph -->\n<p>Ask the supplier to assess the conductors against the complete system design. Cable reuse depends on condition, length, architecture and connected devices.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Do not assume that a product described as two-wire supports all required audio units, indicators and future additions through the same pair.<\/p>\n<!-- \/wp:paragraph -->    <\/div>\n<\/div>\n                        <\/div>\n                                        <\/div>\n            <\/div>\n            <\/div>\n<\/div>\n\n\n\n<div style=\"--image-block-media-width:40%\" class=\"image-block image-block--text-right wp-block-doo-block-image-block\">\n\t<div class=\"image-block__content\">\n\t\t\t\t\t<h2 class=\"image-block__title\" style=\"color:#003E56;\">\n\t\t\t\tWhich communication system does each lift need?\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"image-block__description\" style=\"color:#54585A;\">\n\t\t\t\tThe right solution depends on the existing equipment, connectivity and scope of the upgrade.<br>A serviceable analogue phone may be retained, while another installation may need new audio units and greater remote visibility. Limited wiring can be a separate constraint in either case.<br>MEMCO by AVIRE offers UK products and support for these scenarios:<br><ul>Connection upgrade: assess <a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/cellular-gateway\/4g-volte-dcp-2-0-lift-digital-communication-platform\/\">4G VoLTE DCP 2.0<\/a> with a compatible existing analogue phone where retention is appropriate.<br>Digital communication and monitoring: assess <a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/cellular-gateway\/dcp-evo\/\">DCP Evo<\/a> with compatible DAUs and AVIRE Hub, using VoLTE or VoIP as appropriate to the installation and service.<br>Restricted wiring: ask our UK team to assess the survey and confirm a suitable arrangement before specifying cable reuse or changes.<\/ul>\t\t\t<\/p>\n\t\t\n\t\t\t\t\t<div class=\"image-block__buttons\">\n\t\t\t\t\n\n<div class=\"doo-btn-wrap doo-btn-wrap--align-left wp-block-doo-block-buttons\">\n\t<div class=\"doo-btn-wrap__inner\">\n\t\t<div class=\"doo-btn doo-btn--primary doo-btn--blue doo-btn--icon-right\">\n\t\t\t<a href=\"https:\/\/www.avire-global.com\/en-uk\/products\/\" class=\"doo-btn__inner\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"doo-btn__text\">Explore UK lift communication products<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"doo-btn__icon\" aria-hidden=\"true\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.3 3.7L13.1 7.5H1V8.5H13.1L9.3 12.3L10 13L15 8L10 3L9.3 3.7Z\" fill=\"currentColor\"\/><\/svg>\t\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<div class=\"image-block__media\">\n\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"1000\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/UK-lift-emergency-communication-options.png\" class=\"image-block__image\" alt=\"UK lift emergency communication options\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/UK-lift-emergency-communication-options.png 800w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/UK-lift-emergency-communication-options-240x300.png 240w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2026\/10\/UK-lift-emergency-communication-options-768x960.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns has-accent-orange-60-background-color has-background is-layout-flex wp-container-core-columns-is-layout-4046dc48 wp-block-columns-is-layout-flex\" style=\"border-top-left-radius:22px;border-top-right-radius:22px;border-bottom-left-radius:22px;border-bottom-right-radius:22px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 id=\"quieres-mejorar-la-seguridad-y-el-cumplimiento-normativo-de-tus-ascensores-descubre-las-soluciones-avanzadas-de-avire-disenadas-para-entornos-modernos-y-exigentes\" class=\"wp-block-heading has-neutral-0-color has-text-color has-link-color wp-elements-16\">Need to upgrade an installation?<\/h3>\n\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-17 wp-block-paragraph\" id=\"quieres-mejorar-la-seguridad-y-el-cumplimiento-normativo-de-tus-ascensores-descubre-las-soluciones-avanzadas-de-avire-disenadas-para-entornos-modernos-y-exigentes\"><br>An accurate survey helps identify wiring changes, compatibility issues and commissioning requirements before work starts.<\/p>\n\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-18 wp-block-paragraph\">Send us details of the current emergency phone and gateway, available wiring, connection and required audio points. The MEMCO by AVIRE UK team can help assess which communication arrangement suits the installation.<\/p>\n\n\n\n<p class=\"has-neutral-0-color has-text-color has-link-color wp-elements-19 wp-block-paragraph\" id=\"quieres-mejorar-la-seguridad-y-el-cumplimiento-normativo-de-tus-ascensores-descubre-las-soluciones-avanzadas-de-avire-disenadas-para-entornos-modernos-y-exigentes\">Contact our team to discuss your project.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons link-popup is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-755e1780 wp-block-buttons-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-24);padding-bottom:var(--wp--preset--spacing--fluid-0-24)\">\n<div id=\"-contact-bottom\" class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-primary-70-color has-neutral-0-background-color has-text-color has-background has-link-color wp-element-button\" href=\"#contact-bottom\" style=\"padding-top:var(--wp--preset--spacing--fluid-0-24);padding-bottom:var(--wp--preset--spacing--fluid-0-24)\">Request Technical Advice<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The most common lift emergency phone problems are reliance on ageing networks, limited wiring, failed test calls, incorrect lift identification, poor audio, incompatible configurations and rising maintenance costs. Checking the complete alarm system before specifying an upgrade helps identify the right solution and avoid repeat visits. Upgrading a lift emergency phone can appear straightforward. For [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":13192,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"product_cat":[107,114,104],"class_list":["post-13138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","product_cat-cellular-gateway","product_cat-digital-lift-emergency-phone","product_cat-software"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/13138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/comments?post=13138"}],"version-history":[{"count":5,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/13138\/revisions"}],"predecessor-version":[{"id":13193,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/13138\/revisions\/13193"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media\/13192"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media?parent=13138"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/product_cat?post=13138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}