{"id":11205,"date":"2026-01-09T13:01:55","date_gmt":"2026-01-09T12:01:55","guid":{"rendered":"https:\/\/www.avire-global.com\/en-uk\/articles\/?p=11205"},"modified":"2026-04-27T10:29:31","modified_gmt":"2026-04-27T09:29:31","slug":"pstn-switch-off-is-your-customers-region-affected","status":"publish","type":"post","link":"https:\/\/www.avire-global.com\/en-uk\/articles\/pstn-switch-off-is-your-customers-region-affected\/","title":{"rendered":"The PSTN Switch-Off Has Already Started. Is Your Customers\u2019 Region Affected?"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-16);flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">The PSTN switch-off isn\u2019t just a 2027 deadline, it\u2019s happening now. In many areas of the UK, Openreach has already placed restrictions on new PSTN lines. That means if a customer\u2019s lift emergency phone fails, you may no longer be able to replace or reconnect it. <\/h3>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Openreach Full Fibre rollout in the UK<\/h2>\n\n\n\n<p>Openreach has produced the useful interactive map below to show their full fibre rollout around the UK.<br><\/p>\n\n\n\n<iframe title=\"Map\" width=\"100%\" height=\"700\" src=\"https:\/\/api.superfastmaps.co.uk\/fibrecities\/5.0\/\"><\/iframe>\n\n\n\n<p>Source: Openreach<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1024x1024.png\" alt=\"\" class=\"wp-image-10214 size-full\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1024x1024.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-300x300.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-150x150.png 150w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-768x768.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1536x1536.png 1536w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-2048x2048.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-primary-70-color has-text-color has-link-color has-font-40-32-font-size wp-elements-f412c93b89d4bc632436d5b3417b65f9\">Early Visibility Matters<\/p>\n<\/div><\/div>\n\n\n\n<p>Upon entering a postcode, the map will advise by telephone exchange area, if full fibre has been built to &#8216;most homes and businesses&#8217; in the area.<\/p>\n\n\n\n<p>By necessity, the output is high level, without giving positive confirmation that full fibre is available to a given premise, or that it is available to serve any lifts within one.<\/p>\n\n\n\n<p>To address this point, a Communication Provider (CP) will be able to determine, through Openreach&#8217;s systems, whether or not full fibre is available to serve the lift, and if not, which Openreach products would be.<\/p>\n\n\n\n<p>While detailed availability must ultimately be confirmed at a premises level, the Openreach map provides a useful starting point for identifying potentially affected areas and enabling early action.<\/p>\n\n\n\n<p>Failing to act early risks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lift alarms silently failing<\/li>\n\n\n\n<li>Failed inspections and non-compliance<\/li>\n\n\n\n<li>Strained customer relationships and emergency callouts<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-16);flex-basis:40%\">\n<h2 class=\"wp-block-heading\">The Next Step: Audit Your Lifts<\/h2>\n\n\n\n<p>Once you\u2019ve checked the map, use our <strong>PSTN Switch-Off<\/strong> <strong>Lift Audit Checklist<\/strong> to take practical action across your customer portfolio:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify which lifts still rely on PSTN lines<\/li>\n\n\n\n<li>Confirm battery backup and SIM responsibilities<\/li>\n\n\n\n<li>Check compliance against EN81-28 standards<\/li>\n\n\n\n<li>Plan and prioritise digital upgrades before problems occur<\/li>\n<\/ul>\n\n\n\n<p><strong>This isn\u2019t theory, it\u2019s a practical tool for ILMs to safeguard customer lifts and demonstrate value.<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Get Your Free Lift Audit Checklist<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Understand the risks, ask the right questions, and stay compliant<\/h4>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10592-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10592\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/#wpcf7-f10592-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10592\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10592-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACU4_lQBYY07UK2M\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"field\">\n\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Job Title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job-title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Job title\" value=\"\" type=\"text\" name=\"job-title\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@example.com\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Phone Number (optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"(+99) 000 000 000\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to my details being stored in reference to the GDPR. See <a href=\"https:\/\/www.avire-global.com\/en-uk\/privacy-policy\/\" target=\"_blank\">privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"row buttons\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Download Audit Checklist\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">The Digital Solution by AVIRE<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Stay compliant, connected and fully in control with our digital tools and cloud platform.<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full has-custom-border\"><img decoding=\"async\" width=\"1950\" height=\"569\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs.png\" alt=\"AVIRE Digital solution for ILMs\" class=\"wp-image-10580\" style=\"border-radius:15px\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs.png 1950w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-300x88.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-1024x299.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-768x224.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-1536x448.png 1536w\" sizes=\"(max-width: 1950px) 100vw, 1950px\" \/><\/figure>\n\n\n\n<p>AVIRE\u2019s solution stack gives you a reliable, easy-to-install alternative to PSTN:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/dcp-evo\/\">DCP Evo<\/a><\/strong> \u2013 Digital communicator<\/li>\n\n\n\n<li><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/dcp-accessories-top-of-car-digital-audio-unit\/\"><strong>DAU<\/strong> <\/a>\u2013 Trusted autodialler<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/avire-app-lift-monitoring-software\/\">AVIRE App<\/a><\/strong> \u2013 Configure &amp; test remotely<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/avire-hub-lift-monitoring-software\/\">AVIRE HUB<\/a><\/strong> \u2013 Monitor performance portfolio-wide<\/li>\n<\/ul>\n\n\n\n<p>With these, you get:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Minimal disruption <\/strong>with quick &amp; simple installation<\/li>\n\n\n\n<li><strong>Fewer site visits<\/strong> through remote monitoring<\/li>\n\n\n\n<li><strong>Hassle-free compliance<\/strong> with automated 3-day test call tracking<\/li>\n\n\n\n<li><strong>Complete peace of mind<\/strong> with TLS-encrypted security<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-global-padding is-content-justification-left is-layout-constrained wp-container-core-column-is-layout-12dd3699 wp-block-column-is-layout-constrained\" style=\"flex-basis:95%\">\n<section class=\"faq\"> \n  <h2>Frequently Asked Questions<\/h2>\n  <div class=\"accordion\">\n    <details>\n      <summary><strong>How can I tell if my customer\u2019s area is affected by the PSTN switch-off?<\/strong><\/summary>\n      <p>A good place to start is the Openreach fibre availability map. By entering a postcode, you can see whether full fibre has been rolled out to most homes and businesses in that exchange area. It\u2019s a helpful way to flag which sites may need attention first\u2014but it won\u2019t confirm availability at a specific building or lift.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>If the map is only a guide, what should I do next?<\/strong><\/summary>\n      <p>Once you\u2019ve identified potentially affected areas, the next step is to carry out an audit of your lift communication systems. This helps you understand which lifts still rely on PSTN and where action is needed, rather than waiting for issues to surface later.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>What does a lift communication audit involve?<\/strong><\/summary>\n      <p>An audit gives you a clear picture of your current setup. This typically includes identifying how each lift alarm connects, whether it depends on analogue lines, and how emergency calls are routed. It\u2019s the most reliable way to assess your exposure and prioritise upgrades across your estate.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>How do I confirm if full fibre can support a specific lift?<\/strong><\/summary>\n      <p>The Openreach map won\u2019t provide that level of detail. To confirm whether full fibre, or another solution, can serve a specific lift, a Communication Provider (CP) will need to carry out a detailed check using Openreach systems.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>Why is it important to act early?<\/strong><\/summary>\n      <p>Because the risk isn\u2019t always obvious. A lift may appear to be functioning normally, while the emergency alarm behind it is no longer reliable. Acting early, by using the map, auditing your estate, and confirming availability, gives you time to put the right solution in place before safety, compliance, or service issues arise.<\/p>\n    <\/details>\n <details>\n      <summary><strong>How can AVIRE help with the transition?<\/strong><\/summary>\n      <p>AVIRE provides purpose-built lift communication solutions designed for the digital network. From GSM-based systems to fully managed connectivity, AVIRE can support you in upgrading away from PSTN, helping ensure your lifts remain compliant, connected, and operational throughout the transition.<\/p>\n    <\/details>\n  <\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image alignwide size-full has-custom-border\"><img decoding=\"async\" width=\"2400\" height=\"600\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3.png\" alt=\"Setinel housing footer\" class=\"wp-image-10388\" style=\"border-radius:30px\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3.png 2400w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-300x75.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-1024x256.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-768x192.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-1536x384.png 1536w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-2048x512.png 2048w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The PSTN switch-off isn\u2019t just a 2027 deadline, it\u2019s happening now. In many areas of the UK, Openreach has already placed restrictions on new PSTN lines. That means if a customer\u2019s lift emergency phone fails, you may no longer be able to replace or reconnect it. Openreach Full Fibre rollout in the UK Openreach has [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":10589,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"product_cat":[107,114,104],"class_list":["post-11205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","product_cat-cellular-gateway","product_cat-digital-lift-emergency-phone","product_cat-software"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/comments?post=11205"}],"version-history":[{"count":4,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/revisions"}],"predecessor-version":[{"id":12349,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/revisions\/12349"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media\/10589"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media?parent=11205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/categories?post=11205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/tags?post=11205"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/product_cat?post=11205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}