{"id":11205,"date":"2026-01-09T13:01:55","date_gmt":"2026-01-09T12:01:55","guid":{"rendered":"https:\/\/www.avire-global.com\/en-uk\/articles\/?p=11205"},"modified":"2026-01-09T13:19:41","modified_gmt":"2026-01-09T12:19:41","slug":"pstn-switch-off-is-your-customers-region-affected","status":"publish","type":"post","link":"https:\/\/www.avire-global.com\/en-uk\/articles\/pstn-switch-off-is-your-customers-region-affected\/","title":{"rendered":"The PSTN Switch-Off Has Already Started. Is Your Customers\u2019 Region Affected?"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-16);flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\">The PSTN switch-off isn\u2019t just a 2027 deadline, it\u2019s happening now. In many areas of the UK, Openreach has already placed restrictions on new PSTN lines. That means if a customer\u2019s lift emergency phone fails, you may no longer be able to replace or reconnect it. <\/h3>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">Analogue Switch Off in the UK<\/h2>\n\n\n\n<iframe title=\"Map\" width=\"100%\" height=\"700\" src=\"https:\/\/api.superfastmaps.co.uk\/fibrecities\/5.0\/\"><\/iframe>\n\n\n\n<p>Source: Openreach<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1024x1024.png\" alt=\"\" class=\"wp-image-10214 size-full\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1024x1024.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-300x300.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-150x150.png 150w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-768x768.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-1536x1536.png 1536w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/1840d661-b099-4db9-aea2-5e4778a583df-2048x2048.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-primary-70-color has-text-color has-link-color has-font-40-32-font-size wp-elements-172f643060862830bcb07b6fa606a401\">Why This Matters<\/p>\n<\/div><\/div>\n\n\n\n<p><strong>The Openreach postcode map shows exactly which regions are affected today<\/strong>, giving lift maintainers the evidence needed to explain the urgency to customers.<\/p>\n\n\n\n<p>Failing to act early risks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lift alarms silently failing<\/li>\n\n\n\n<li>Failed inspections and non-compliance<\/li>\n\n\n\n<li>Strained customer relationships and emergency callouts<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--fluid-0-16);padding-left:var(--wp--preset--spacing--fluid-0-16);flex-basis:40%\">\n<h2 class=\"wp-block-heading\">The Next Step: Audit Your Lifts<\/h2>\n\n\n\n<p>Once you\u2019ve checked the map, use our <strong>PSTN Switch-Off<\/strong> <strong>Lift Audit Checklist<\/strong> to take practical action across your customer portfolio:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify which lifts still rely on PSTN lines<\/li>\n\n\n\n<li>Confirm battery backup and SIM responsibilities<\/li>\n\n\n\n<li>Check compliance against EN81-28 standards<\/li>\n\n\n\n<li>Plan and prioritise digital upgrades before problems occur<\/li>\n<\/ul>\n\n\n\n<p><strong>This isn\u2019t theory, it\u2019s a practical tool for ILMs to safeguard customer lifts and demonstrate value.<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Get Your Free Lift Audit Checklist<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Understand the risks, ask the right questions, and stay compliant<\/h4>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10592-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"10592\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/#wpcf7-f10592-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10592\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10592-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAACU4_lQBYY07UK2M\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<div class=\"field\">\n\t<p><label>First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Job Title<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"job-title\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Job title\" value=\"\" type=\"text\" name=\"job-title\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Company<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Email Address<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"email@example.com\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"field\">\n\t<p><label>Phone Number (optional)<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"(+99) 000 000 000\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to my details being stored in reference to the GDPR. See <a href=\"https:\/\/www.avire-global.com\/en-uk\/privacy-policy\/\" target=\"_blank\">privacy policy.<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"row buttons\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Download Audit Checklist\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">The Digital Solution by AVIRE<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Stay compliant, connected and fully in control with our digital tools and cloud platform.<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full has-custom-border\"><img decoding=\"async\" width=\"1950\" height=\"569\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs.png\" alt=\"AVIRE Digital solution for ILMs\" class=\"wp-image-10580\" style=\"border-radius:15px\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs.png 1950w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-300x88.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-1024x299.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-768x224.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/09\/Digital-solutions-for-ILMs-1536x448.png 1536w\" sizes=\"(max-width: 1950px) 100vw, 1950px\" \/><\/figure>\n\n\n\n<p>AVIRE\u2019s solution stack gives you a reliable, easy-to-install alternative to PSTN:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/dcp-evo\/\">DCP Evo<\/a><\/strong> \u2013 Digital communicator<\/li>\n\n\n\n<li><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/dcp-accessories-top-of-car-digital-audio-unit\/\"><strong>DAU<\/strong> <\/a>\u2013 Trusted autodialler<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/avire-app-lift-monitoring-software\/\">AVIRE App<\/a><\/strong> \u2013 Configure &amp; test remotely<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.avire-global.com\/en-uk\/product\/emergency-telephones\/avire-hub-lift-monitoring-software\/\">AVIRE HUB<\/a><\/strong> \u2013 Monitor performance portfolio-wide<\/li>\n<\/ul>\n\n\n\n<p>With these, you get:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Minimal disruption <\/strong>with quick &amp; simple installation<\/li>\n\n\n\n<li><strong>Fewer site visits<\/strong> through remote monitoring<\/li>\n\n\n\n<li><strong>Hassle-free compliance<\/strong> with automated 3-day test call tracking<\/li>\n\n\n\n<li><strong>Complete peace of mind<\/strong> with TLS-encrypted security<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-extra-yellow-color has-alpha-channel-opacity has-extra-yellow-background-color has-background\" \/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-global-padding is-content-justification-left is-layout-constrained wp-container-core-column-is-layout-12dd3699 wp-block-column-is-layout-constrained\" style=\"flex-basis:95%\">\n<section class=\"faq\"> \n  <h2>Frequently Asked Questions<\/h2>\n  <div class=\"accordion\">\n    <details>\n      <summary><strong>Why is the postcode map important for lift maintainers?<\/strong><\/summary>\n      <p>The Openreach postcode map shows where PSTN stop-sell restrictions are already in place. For lift maintainers, this means you can see which customers are at immediate risk if their analogue line fails, and use this evidence to explain the urgency of upgrading to digital solutions.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>What risks do I face if I wait until 2027?<\/strong><\/summary>\n      <p>The PSTN switch-off is being phased in. In many areas, once stop-sell is enforced, you can\u2019t reconnect failed lines. Waiting risks sudden alarm failures, costly callouts, failed inspections, and loss of customer trust. Acting now protects your portfolio and avoids disruption.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>How does the Audit Checklist help lift maintainers?<\/strong><\/summary>\n      <p>The Audit Checklist is a practical tool designed for lift maintainers. It helps you review customer sites, identify PSTN lines, check battery backup and SIM responsibilities, confirm EN 81-28 compliance, and prioritise upgrades before problems occur.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>How quickly can I roll out DCP Evo + DAU + AVIRE HUB + AVIRE App?<\/strong><\/summary>\n      <p>The AVIRE digital solution is designed for lift maintainers. It installs using familiar methods, can be configured via the AVIRE App, and monitored through the AVIRE HUB. This reduces training needs, speeds up rollout, and lowers the number of site visits required.<\/p>\n    <\/details>\n    <details>\n      <summary><strong>Will this solution meet EN 81-28 compliance requirements?<\/strong><\/summary>\n      <p>Yes. The DCP Evo + DAU + AVIRE HUB system is fully EN 81-28 compliant, with power resilience, test calls, and fault monitoring. It provides proof of compliance and peace of mind for you and your customers.<\/p>\n    <\/details>\n  <\/div>\n<\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image alignwide size-full has-custom-border\"><img decoding=\"async\" width=\"2400\" height=\"600\" src=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3.png\" alt=\"Setinel housing footer\" class=\"wp-image-10388\" style=\"border-radius:30px\" srcset=\"https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3.png 2400w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-300x75.png 300w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-1024x256.png 1024w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-768x192.png 768w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-1536x384.png 1536w, https:\/\/www.avire-global.com\/en-uk\/wp-content\/uploads\/sites\/18\/2025\/08\/Audit-checklist-3-2048x512.png 2048w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The PSTN switch-off isn\u2019t just a 2027 deadline, it\u2019s happening now. In many areas of the UK, Openreach has already placed restrictions on new PSTN lines. That means if a customer\u2019s lift emergency phone fails, you may no longer be able to replace or reconnect it. Analogue Switch Off in the UK Source: Openreach Why [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":10589,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"product_cat":[107,114,104],"class_list":["post-11205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","product_cat-cellular-gateway","product_cat-digital-lift-emergency-phone","product_cat-software"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/comments?post=11205"}],"version-history":[{"count":4,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/revisions"}],"predecessor-version":[{"id":11218,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/posts\/11205\/revisions\/11218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media\/10589"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media?parent=11205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/categories?post=11205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/tags?post=11205"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/product_cat?post=11205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}