{"id":3892,"date":"2023-10-02T13:16:45","date_gmt":"2023-10-02T12:16:45","guid":{"rendered":"https:\/\/www.avire-global.com\/en-uk\/?page_id=3892"},"modified":"2025-03-25T11:40:59","modified_gmt":"2025-03-25T10:40:59","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.avire-global.com\/en-uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n Why is PSTN migration a concern for lift alarms? <\/div>\n \"arrow\"\n <\/div>\n
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PSTN \u2018Landlines\u2019 or analogue lines are used widely to provide connectivity for emergency lift communications systems, to meet the needs of EN 81-28. These services will be ceased on 31st<\/sup> January 2027 as a result of the UK\u2019s telephone network – the Public Switched telephone Network -(PSTN) closing down.<\/p>\n\n\n\n

Accordingly, to maintain your clients\u2019 compliance, they need to be migrated to a new communications products.<\/p>\n\n\n\n

Talking with your client now is urgent, as putting in place alternate arrangements may be a lengthy process, especially for large lift estates.<\/p>\n <\/div>\n<\/div>\n

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\n How is an AVIRE SIM different to a consumer solution? <\/div>\n \"arrow\"\n <\/div>\n
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An AVIRE SIM is an M2M (machine to machine), managed, non-steered roaming SIM. Consumer sims usually cater for regular human interaction and only use or prefer one provider. AVIRE SIM\u2019s on the other hand are designed for machine to machine communication with the ability to connect to multiple providers.<\/p>

AVIRE\u2019s SIM Cards are preactivated and automatically work with the DCP. This saves time when programming the DCP.<\/p>

Many consumer roaming SIMs are Steered Roaming SIMs which means they will have a preferred network that the SIM will connect to if available, even if it is not the strongest. It is only when the signal drops below a certain level that the signal will switch to a different network. When a SIM is non-steered, like the AVIRE SIM, this means that they will always connect to the strongest network available and therefore guarantee maximum strength of connection.<\/p>

M2M, which stands for machine to machine, generally refers to communication between two devices, with no human interaction. An M2M SIM card is primarily used for sending and receiving data; not for voice and SMS, however you can get voice and SMS messages included in the package. When thinking about SIMs in terms of Internet of Things (IoT), M2M is really about the communication between the devices. For more information on M2M SIM cards, please read: (link) <\/span><\/p><\/p>\n <\/div>\n<\/div>\n

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\n \u00a0What is an M2M SIM Card for lifts? <\/div>\n \"arrow\"\n <\/div>\n
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\n What is a roaming SIM? <\/div>\n \"arrow\"\n <\/div>\n
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A roaming SIM is a mobile SIM card that will connect to more than one network within its home country, if a network carrier goes down or a signal cannot be gained from one network, it will automatically switch to the next strongest signal from one of the other networks available.<\/p>\n\n\n\n

This means that you should never lose signal, assuming there is coverage by at least one network, and provides maximum security of connection. Most consumer SIMs do not roam within their own country and use one network- if there is an area that is not covered by that network, or that network fails, signal is lost.<\/p>\n <\/div>\n<\/div>\n

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\n Why should you use an M2M SIM? <\/div>\n \"arrow\"\n <\/div>\n
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For applications using small amounts of data and voice, as is the case with most elevator emergency telephones, specific M2M SIMs usually provide a better deal compared to consumer SIM cards. Consumer SIMs will have large amounts of data and voice, generally not required for most M2M applications and Pay As You Go SIM Cards need regular checking to make sure they are in credit.<\/p>\n\n\n\n

M2M SIM Cards also provide enhanced security and are designed to be managed easily across many devices. There are also additional benefits such as they will generally not switch off during periods of extended inactivity.<\/p>\n\n\n\n

Please contact our team for more information on AVIRE\u2019s SIM Cards.<\/p>\n <\/div>\n<\/div>\n

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\n Is the Digital Communication Platform (DCP) locked to the AVIRE SIM cards? <\/div>\n \"arrow\"\n <\/div>\n
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No, the DCP can work with any SIM card of the correct size with appropriate voice\/data, however we recommend using Avire roaming SIMs as they have been preconfigured on the DCP to connect to the Avire HUB monitoring.<\/p>\n <\/div>\n<\/div>\n

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\n How secure is the AVIRE HUB? <\/div>\n \"arrow\"\n <\/div>\n
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\u2022        The web interface and all customer facing APIs use HTTPS (TLS v1.2) and require user authentication.<\/p>\n\n\n\n

\u2022        The AVIRE HUB is hosted in Azure, which is used by many high-profile organisations.<\/p>\n\n\n\n

\u2022        MySQL is the database engine which has unparalleled security and global reach.<\/p>\n\n\n\n

\u2022        Unwanted incoming and outgoing connections are blocked by a secure firewall that is monitored on a daily basis. Only specified connections are allowed through our secure firewall.<\/p>\n\n\n\n

\u2022        Protections include username, password and a certificate required for access to the AVIRE HUB<\/p>\n <\/div>\n<\/div>\n

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\n What security protocols and encryption are used to secure the solution end to end? <\/div>\n \"arrow\"\n <\/div>\n
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The web interface and all customer facing APIs use HTTPS (TLS v1.2) and require user authentication. In HTTPS the communication protocol is encrypted using a using Transport Layer Security (TLS), or, formerly, its predecessor, Secure Sockets Layer (SSL). The protocol is therefore also often referred to as HTTP over TLS, or HTTP over SSL.<\/p>\n <\/div>\n<\/div>\n

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\n What are the levels of access to the AVIRE HUB? <\/div>\n \"arrow\"\n <\/div>\n
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\u2022        User admin \u2013 can create new users and manage their access levels.<\/p>\n\n\n\n

\u2022        User standard \u2013 cannot set up new users.<\/p>\n\n\n\n

\u2022        User read-only<\/p>\n\n\n\n

\u2022        Users can also be set up to see contract specific installations only. For example, restricted access can be given to a building manager.<\/p>\n <\/div>\n<\/div>\n

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\n Why are lift lines different from standard voice circuits? <\/div>\n \"arrow\"\n <\/div>\n
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Analogue PSTN lines are often used in lifts to provide the emergency communications necessary to meet the needs of British Standard EN 81-28, a standard for remote alarm systems on passenger and goods passenger lifts. It ensures trapped users can summon help, mandating 24\/7 monitoring and emergency battery power.<\/p>\n\n\n\n

These devices use DTMF signalling for call set up and mid call. With PSTN switch off, replacement products need to be provided to ensure ongoing compliance to the standard.<\/p>\n\n\n\n

FTTP products may be available, and an availability check will be necessary to confirm that an order can be taken for the point of use, which is often the lift comms. room.<\/p>\n\n\n\n

Fibre To The Cabinet (FTTC)-based products, like Openreach\u2019s Single Order Generic Ethernet Access (SOGEA) may be available, but the power back up arrangements at the FTTC cabinet need to be risk assessed, as SLAs\/SLGs are not currently provided to cover the scenario of a localised (to the cabinet) power failure for this product.<\/p>\n\n\n\n

Solutions using IP products connected to an Analogue Telephone Adapter (ATA) or an Analogue to Digital (A2D) converter should be treated with caution, and generally wouldn\u2019t be recommended, unless rigorous testing had been successfully concluded. The reason for this is that they have been shown to work inconsistently, if at all.<\/p>\n\n\n\n

Whatever the solution offered, it is recommended these are thoroughly tested in conjunction with the supplier of the emergency lift device.<\/p>\n\n\n\n

For consistency of operation across the UK, the best option is to move to a Cellular-based solution.<\/p>\n <\/div>\n<\/div>\n

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\n How does SENTINEL reduce operational risk? <\/div>\n \"arrow\"\n <\/div>\n
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SENTINEL provides managed, monitored lift connectivity with roaming SIM resilience, extended battery backup, and automated alerts via AVIRE HUB, helping you identify issues before they become incidents.<\/p>\n <\/div>\n<\/div>\n

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\n Why should lift emergency connectivity be reviewed now? <\/div>\n \"arrow\"\n <\/div>\n
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The Telephone network in the UK, based upon the Public Switched telephone Network (PSTN) is closing down. This affects \u2018landlines\u2019, which are used widely to provide connectivity for emergency lift communications systems. This is happening at the end of January 2027, and post that date, all existing lines will be terminated. This is often known as the Analogue to Digital switch, moving from a tone-based call set up and signalling arrangement to an Internet Protocol (IP) based solution.<\/p>\n\n\n\n

Acting now means that alternative arrangements can be made in time.<\/p>\n <\/div>\n<\/div>\n

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\n What is the PSTN switch-off and why does it affect lifts? <\/div>\n \"arrow\"\n <\/div>\n
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PSTN \u2018Landlines\u2019 or analogue lines are used widely to provide connectivity for emergency lift communications systems, to meet the needs of EN 81-28. These services will be ceased on 31st<\/sup> January 2027 as a result of the UK\u2019s telephone network – the Public Switched telephone Network -(PSTN) closing down.<\/p>\n\n\n\n

Accordingly, to maintain compliance, these lines need to be changed out to new communications products.<\/p>\n\n\n\n

Taking action now is urgent, as putting in place alternate arrangements may be a lengthy process, especially for large lift estates.<\/p>\n <\/div>\n<\/div>\n

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\n What is the PSTN switch-off and why should I act now? <\/div>\n \"arrow\"\n <\/div>\n
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The Telephone network in the UK, based upon the Public Switched telephone Network (PSTN) is closing down. This affects \u2018landlines\u2019, which are used widely to provide connectivity for emergency lift communications systems. This is happening at the end of January 2027, and post that date, all existing lines will be terminated. This is often known as the Analogue to Digital switch, moving from a tone-based call set up and signalling arrangement to an Internet Protocol (IP) based solution.<\/p>\n\n\n\n

Acting now means that alternative arrangements can be made in time, avoiding risk to passenger safety and compliance.<\/p>\n <\/div>\n<\/div>\n

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\n Should I use twisted pair cables for the ecosystem installation? <\/div>\n \"arrow\"\n <\/div>\n
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In any installation, a cable can act as an antenna and the noise on the cable increases with the increased length of the cable and with the increased enclosed area of the cables. Shorter cables and the closer the wires are together will improve the noise reduction on an installation.<\/p>\n\n\n\n

In a twisted pair, the long antenna is divided by many smaller antennas that work in opposite ways. The noise captured by one antenna is subtracted by the noise captured by the other.<\/p>\n\n\n\n

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\n Can any other GSM gateway be used on the Avire CANbus line, if not then why? <\/div>\n \"arrow\"\n <\/div>\n
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No. The Avire DCP is purpose built, designed to work with the Avire CANbus devices.<\/p>\n <\/div>\n<\/div>\n

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\n What is CANbus? <\/div>\n \"arrow\"\n <\/div>\n
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CANbus (Controller Area Network) is a vehicle bus standard designed to allow smart devices (or nodes) to communicate. Designed by Robert Bosch back in the 80\u2019s, it was initially used by car manufacturers.<\/p>\n\n\n\n

The bus is based in a serial transmission (digital data is sent bit by bit over time) using a differential voltage across a single pair of wires.<\/p>\n\n\n\n

To learn more about CANbus, you can read our insights article: What is CANbus?<\/p>\n\n\n\n

CAN does not send large blocks of data point-to-point from node A to node B. CAN network sends many short messages which are broadcast to the entire network.<\/p>\n\n\n\n

All nodes can transmit information to other nodes in the same bus and any node can be transmitter or receiver.<\/p>\n\n\n\n

There are many reasons why we use CANbus at MEMCO by AVIRE:<\/p>\n\n\n\n

\u2022        Low cost: Devices\/nodes communicate via a single CAN interface not through direct analogue signal lines, therefore, reducing wiring errors and cost.<\/p>\n\n\n\n

\u2022        Robust: The system has a robust physical layer, designed for high noise and other challenging environments.<\/p>\n\n\n\n

\u2022        Centralised: The CAN bus system allows for central error diagnosis and configuration across all devices\/nodes<\/p>\n\n\n\n

\u2022        Flexible CAN messages are prioritised via IDs so that the highest priority IDs are non-interrupted.<\/p>\n\n\n\n

There are some inherent limitations with CANbus, and these include the following:<\/p>\n\n\n\n

\u2022        A maximum number of nodes is not specified for the network but typically it supports up to 64 nodes due to electrical loading.<\/p>\n\n\n\n

\u2022        Undesirable interactions between nodes can occur where one node talks and can disturb the other nodes.<\/p>\n\n\n\n

\u2022        The network needs to follow a certain architecture to achieve the best results.<\/p>\n\n\n\n

\u2022        In order to reduce signal integrity issues such as reflections, CAN bus should be properly terminated at both the ends with resistors.<\/p>\n\n\n\n

\u2022        There is also a limitation of speed of data transmission when the distance is increased. At 200mts the speed is limited to 200Kbps.<\/p>\n <\/div>\n<\/div>\n

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\n What is the typical architecture of the Digital Communication Platform (DCP) platform on the CANbus? <\/div>\n \"arrow\"\n <\/div>\n
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Typically, in the AVIRE Ecosystem, the DCP is one endpoint located in the machine Room and the other is the DAU located in the car. All other devices must be attached in parallel to the CANBus as shown in the diagram below.<\/p>\n\n\n\n

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To make life easier, all of our CAN devices have a CAN-IN and CAN-OUT terminal. This ensures that every node is close to the main bus (< 30cm). This is illustrated in the diagram below.<\/p>\n\n\n\n

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\n What is IP? <\/div>\n \"arrow\"\n <\/div>\n
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Internet Protocol. A packet-based protocol for delivering data across networks.<\/p>\n <\/div>\n<\/div>\n

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\n What does GSM and DCP mean? <\/div>\n \"arrow\"\n <\/div>\n
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GSM stands for Global System for Mobile Communication. The DCP stands for Digital Communication Platform and combines the GSM with the lift emergency telephone and machine to machine gateway.<\/h4>\n\n\n\n

The DCP has a power source and one internal battery capable to power a limited number of CAN devices (200mA max). When there are a number of CAN devices connected to the DCP it is necessary to add an additional power supply. As a rule of thumb, when a CAN splitter is needed, an extra power source may be required<\/strong>.<\/p>\n\n\n\n

A GSM unit is voice only, whereas GPRS is voice and data.<\/p>\n <\/div>\n<\/div>\n

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\n What is DTMF? <\/div>\n \"arrow\"\n <\/div>\n
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Dual-tone multi-frequency<\/p>\n\n\n\n

The tones that are heard when you press the buttons on a touch-tone telephone and allows you to send data via PSTN (analogue telephone line). DTMF assigns a specific frequency (consisting of two separate tones) to each key. This is also the system that most emergency analogue telephones use to transfer information e.g., background call information.<\/p>\n <\/div>\n<\/div>\n

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\n How can you identify the end point in an AVIRE Ecosystem? <\/div>\n \"arrow\"\n <\/div>\n
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When more than one lift shares a Digital Communication Platform (DCP), the \u201cendpoints\u201d can be more difficult to identify. AVIRE\u2019s CAN devices have \u2018optional\u2019 terminator resistors which can be set using the SW1 switch on the device as shown below. Please refer to the individual product installation guides (including Lift Hawk, Navbox and Connex-02) for more information.<\/p>\n <\/div>\n<\/div>\n

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\n How can you identify the end point in an AVIRE Ecosystem? <\/div>\n \"arrow\"\n <\/div>\n
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When more than one lift shares a Digital Communication Platform (DCP), the \u201cendpoints\u201d can be more difficult to identify. AVIRE\u2019s CAN devices have \u2018optional\u2019 terminator resistors which can be set using the SW1 switch on the device as shown below. Please refer to the individual product installation guides (including Lift Hawk, Navbox and Connex-02) for more information.<\/p>\n <\/div>\n<\/div>\n

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\n What is a CANbus splitter? <\/div>\n \"arrow\"\n <\/div>\n
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A CANbus splitter is a Avire device can be used to divide the CAN line.<\/p>\n <\/div>\n<\/div>\n

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\n When do I need a CANbus splitter? <\/div>\n \"arrow\"\n <\/div>\n
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A CANbus splitter is required when you have multiple devices that need to be connected to the Digital Communication Platform (DCP). A CANbus splitter has 5 CAN ports and any data present in one CAN port is replicated by the CAN Splitter to all other CAN busses. Each CAN port is an endpoint with its own resistor as shown in the diagram below.<\/p>\n\n\n\n

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Architect example: CANbus Splitter used on a Duplex Lift installation.<\/p>\n\n\n\n

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\n Is the DCP (Digital Communication Platform) just a Gateway GSM? <\/div>\n \"arrow\"\n <\/div>\n
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No, The DCP has two functions, a telephone line for the Memcom Autodialler or when used with the Avire ECO system CANbus range (DAU\/PIT) the DCP can be used as a Autodialler to create your full emergency telephone system.<\/p>\n <\/div>\n<\/div>\n

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\n Where is the Digital Communication Platform (DCP)installed? <\/div>\n \"arrow\"\n <\/div>\n
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We advise that the DCP is installed where signal strength is the greatest either in a machine room or at the top of the lift shaft. In cases where signal strength is strong throughout the lift shaft then in some cases the DCP can be installed on top of the lift car. If you have any doubts regarding the signal strength, the DCP signal tester should be used before securing the unit.<\/p>\n <\/div>\n<\/div>\n

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\n How do we use the DCP built in signal tester? <\/div>\n \"arrow\"\n <\/div>\n
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With the Antenna and sim connected power the device with the internal battery until DCP LED\u2019s status are correctly shown after 2 mins, then switch the SW1 dip switch 1 to ON (Default: OFF). Once you\u2019ve checked that location is acceptable then turn SW1 to OFF and fasten into position. In cases where the DCP is installed on top of the lift car ensure that unit is checked at every floor level to see if the installation is suitable for a top of car mounting.<\/p>

How many lifts can a Digital Communication Platform (DCP) be used as part of the ECO system?\u00a0\u00a0 <\/p>

It is possible to use one DCP on a bank of four lifts max. (CANbus address will need to be selected through the device)<\/p> <\/p>\n <\/div>\n<\/div>\n

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\n How do I program the Digital Communication Platform (DCP)? <\/div>\n \"arrow\"\n <\/div>\n
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You can program the DCP in a variety of ways using the Avire HUB, SMS or via an analogue Handset plugged through the DCP telephone port (please see DCP installation guide for more details)<\/p>\n\n\n\n

The easiest option is by first by configuring APN setting through SMS text message and then using the AVIRE HUB to complete the configuration process.<\/p>\n <\/div>\n<\/div>\n

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\n What are the key things to consider in the CANbus architecture? <\/div>\n \"arrow\"\n <\/div>\n
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There are a couple of key factors you need to consider when using a CANbus protocol to ensure that interference is kept to a minimum.<\/p>\n\n\n\n

\u2022        The endpoints MUST have the termination resistor.<\/p>\n\n\n\n

\u2022        All other devices must be closer than 30cm to the main \u2018BUS\u2019.<\/p>\n\n\n\n

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\n Will this replace my role as the lift maintenance provider? <\/div>\n \"arrow\"\n <\/div>\n
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No. Managed connectivity supports lift contractors by ensuring the emergency communication pathway remains operational. Mechanical servicing, safety inspections, and contract responsibility remain with you.<\/p>\n <\/div>\n<\/div>\n

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\n Why do lift emergency phones need upgrading? <\/div>\n \"arrow\"\n <\/div>\n
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If lifts use PSTN \u2018Landlines\u2019 – often call Analogue lines \u2013 for communications by the in-car emergency console, they will stop working at the end of January 2027. An alternative \u2018Digital\u2019 communications solution will be necessary in order to ensure ongoing compliance.<\/p>\n <\/div>\n<\/div>\n

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\n Who is responsible for lift emergency connectivity? <\/div>\n \"arrow\"\n <\/div>\n
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Building owners and managing organisations are responsible for ensuring lift emergency communication systems remain operational and compliant. This includes maintaining a reliable voice path and ensuring resilience during power outages or network changes.<\/p>\n <\/div>\n<\/div>\n

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\n Can digital lift emergency systems remain compliant? <\/div>\n \"arrow\"\n <\/div>\n
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Yes, provided the solution maintains a continuous two-way voice path, supports power resilience, and enables automated testing in line with EN 81-28 and relevant guidance.<\/p>\n <\/div>\n<\/div>\n

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\n What is the Digital Switch? <\/div>\n \"arrow\"\n <\/div>\n
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The Digital Switch is the UK-wide transition from analogue copper telephone networks (PSTN\/ISDN) to digital, IP-based services delivered over fibre. The legacy analogue network is being permanently withdrawn.<\/p>\n <\/div>\n<\/div>\n

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\n Why should lift emergency connectivity be reviewed now? <\/div>\n \"arrow\"\n <\/div>\n
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The UK PSTN network is being withdrawn by January 2027. Any lift emergency system relying on analogue infrastructure may become non-operational if migrated without proper adaptation and resilience planning.<\/p>\n <\/div>\n<\/div>\n

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\n How does the PSTN switch-off impact lift connectivity? <\/div>\n \"arrow\"\n <\/div>\n
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As PSTN switch off gets nearer, checks should be made with the end customer in order to determine the use-case of the lines, as simply migrating a PSTN line to, for example SOGEA, is not appropriate.<\/p>\n\n\n\n

Care must be taken to ensure that the emergency lift line continues meet the needs of the standard through the migration. Communication Providers should be aware of the need to protect life and limb, and the question of legal liability.<\/p>\n <\/div>\n<\/div>\n

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\n When will analogue phone lines be switched off? <\/div>\n \"arrow\"\n <\/div>\n
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The PSTN network is scheduled to be fully retired by January 2027, with regional migrations already underway. Service providers are progressively moving customers to digital alternatives.<\/p>\n <\/div>\n<\/div>\n

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\n What happens if we do nothing? <\/div>\n \"arrow\"\n <\/div>\n
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For lifts with PSTN lines, the line will stop working, plain and simple. This will mean the lift is no longer compliant with EN 81-28, putting building users at risk and exposing housing providers\/building owners and FM operators to inspection failures, legal liability, and urgent, costly retrofits.<\/p>\n <\/div>\n<\/div>\n

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\n How can lift lines be identified within a portfolio? <\/div>\n \"arrow\"\n <\/div>\n
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Lift alarm lines typically show low usage patterns with periodic automated test calls. Reviewing line purpose before migration helps prevent unintended service disruption.<\/p>\n <\/div>\n<\/div>\n

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\n How can digital migration cause call failures? <\/div>\n \"arrow\"\n <\/div>\n
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Autodiallers with PSTN lines use a signalling protocol known as Dual Tone Multi Frequency (DTMF). These signals are used during call set up, during a call and at call closure. They are designed to work over analogue networks and do not readily work in a digital or IP environment.<\/p>\n\n\n\n

Alternate solutions need to work in a consistent manner across all Communication Provider networks. The use of analogue to digital converters, to avoid the need to replace hardware is not recommended as these have been proven not to work consistently across different Communication Provider\u2019s access networks.<\/p>\n\n\n\n

Digital, IP or cellular services require local power, because power is not fed down \u2018the line\u2019. In a localised power cut this means service will stop working unless a battery backup or UPS or in place.<\/p>\n <\/div>\n<\/div>\n

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\n Why can digital migration cause lift alarm failures? <\/div>\n \"arrow\"\n <\/div>\n
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Autodiallers with PSTN lines use a signalling protocol known as Dual Tone Multi Frequency (DTMF). These signals are used during call set up, during a call and at call closure. They are designed to work over analogue networks and do not readily work in a digital or IP environment.<\/p>\n\n\n\n

Alternate solutions need to work in a consistent manner across all Communication Provider networks. The use of analogue to digital converters, to avoid the need to replace hardware is not recommended as these have been proven not to work consistently across different Communication Provider\u2019s access networks.<\/p>\n\n\n\n

Digital, IP or cellular services require local power, because power is not fed down \u2018the line\u2019. In a localised power cut this means service will stop working unless a battery backup or UPS or in place.<\/p>\n <\/div>\n<\/div>\n

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\n What risks exist during unplanned digital migration? <\/div>\n \"arrow\"\n <\/div>\n
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It\u2019s important to ensure that alternative solutions work as required in a consistent manner. If a fixed line IP based alternative is chosen, that should be allied with a change of hardware to achieve an end-to-end digital solution.<\/p>\n\n\n\n

The use of analogue to digital converters, to avoid the need to replace hardware is not recommended as these have been proven not to work consistently across different Communication Provider\u2019s Fibre To The Premises (FTTP) access networks.<\/p>\n\n\n\n

This however may not even be possible as a fixed line circuit, like FTTP, may not be available to the premises\/lift.<\/p>\n\n\n\n

Cellular solutions, based upon 4G or 5G offer the most flexible and consistent solutions UK-wide.<\/p>\n\n\n\n

The recommendation is to test thoroughly whatever solution is proposed, to include fallback arrangements due for example to a localised power failure.<\/p>\n <\/div>\n<\/div>\n

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\n What risks do unmanaged lift lines present? <\/div>\n \"arrow\"\n <\/div>\n
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Unexpected communication failures can lead to emergency engineer dispatches, reputational impact, and contractual risk if emergency services are disrupted.<\/p>\n <\/div>\n<\/div>\n

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\n Does managed connectivity increase engineering complexity? <\/div>\n \"arrow\"\n <\/div>\n
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Moving to a managed connectivity solution has no impact on the complexity of the solution. Indeed, they will bring additional benefits through central monitoring of each lift, identifying & initiating remedial action to any faults that arise. This means engineers can focus on their core responsibility – mechanical and safety servicing.<\/p>\n <\/div>\n<\/div>\n

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\n What happens if no action is taken? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

For lifts with PSTN lines, the line will stop working, plain and simple. This will mean the lift is no longer compliant with EN 81-28, putting building users at risk and exposing you to inspection failures, legal liability, and urgent, costly retrofits.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n My clients\u2019 Communications Provider will take care of migrations, won\u2019t they? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Maybe. Do bear in mind that Communications Providers\u2019 businesses are focussed on the provision of Broadband and standard Telephony \u2013 they don\u2019t typically know the use-case for any of the lines that they provide. Accordingly, you should be proactive and help your clients engage with their Communication Providers to ensure a smooth migration.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Will Fibre be a solution? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Possibly. Fibre networks are primarily being built to meet the needs of residential consumers \u2013 and the needs of businesses have not really been considered, although some network builders have looked to fix this in specific geographies, or where a specific contract has been let. If fibre has been built to a building, it\u2019s not guaranteed that it\u2019s available to service the needs of the emergency lift lines \u2013 in terms of capacity being available, or being pre-built to a suitable connection point in a lift room.<\/p>\n\n\n\n

Communication Providers should know the answer to this question, but if there\u2019s not a definitive \u2018Yes\u2019 (in being available to a lift room and ready to take an order), then count on long delays and increased provision costs to get service.<\/p>\n\n\n\n

For consistency of operation across the UK, the best option is to move to a Cellular-based solution, like SENTINEL from MEMCO by AVIRE.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How can I identify affected areas quickly? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

You can use the Openreach postcode map as a starting point to identify areas where full fibre rollout is already advanced. While this is only a high-level indicator, it can help you prioritise which sites to investigate and audit first.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Why is power backup critical for digital lift lines? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

PSTN lines benefit from power being provided down the line from telephone exchanges, meaning that in the event of a power cut, these lines continue to function. Digital fixed line and cellular solutions require local powering and so power back-up must be implemented to maintain compliance in the event of a power cut.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Are lift emergency phones affected? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Yes. Lift emergency telephones that rely on analogue lines may stop functioning reliably once those lines are withdrawn or converted to digital services without proper compatibility measures, often without any visible warning.
<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How can I ensure a defensible specification? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

A defensible approach includes power-backed connectivity, proactive monitoring, clear testing capability, and documented system performance that can be evidenced during audit or review.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How does managed connectivity reduce operational burden? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

A managed approach, like SENTINEL from Memco by Avire, centralises monitoring, SIM resilience, and battery oversight, reducing reactive support and providing proactive fault visibility.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Why is fibre less resilient during a power cut? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Traditional copper lines carried their own power from the exchange. Digital fibre services do not, meaning additional resilience measures are required to maintain lift emergency communications during power failures.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Should redundancy or fallback connectivity be considered? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Absolutely, in higher-risk environments.<\/p>\n\n\n\n

If a fixed line solution is available, then a back-up cellular route would be recommended, whereas in cellular-only solutions, a dual path option with multi-SIMs would be recommended. Either way, knowing that a fallback option was being used must be visible to operational control in order that remedial work can be undertaken to restore service to the primary route.<\/p>\n\n\n\n

<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Who manages SIMs and battery monitoring? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

With a managed service, SIM status and battery resilience are monitored automatically. Alerts are issued if an issue arises, reducing the need for manual checks.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How do I assess which lifts are at risk? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

A practical first step is to carry out an audit of your lift communication systems. This helps you identify which lifts still rely on analogue lines, understand how emergency calls are routed, and prioritise sites that need attention.<\/p>\n\n\n\n

Without this visibility, issues are often only discovered when something fails, making early action much more difficult.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Does this require replacing existing voice infrastructure? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

No. Managed lift connectivity is designed to integrate alongside existing managed voice portfolios, extending service capability rather than replacing core infrastructure.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n What standards should lift connectivity support? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Lift emergency communication should maintain a continuous two-way voice path, operate during power loss, and support automated testing aligned with EN 81-28 requirements.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How does managed connectivity support lifecycle planning? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Managed services provide ongoing monitoring and fault visibility, helping consultants specify solutions that remain operational beyond initial commissioning.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Do lifts need to be upgraded to remain compliant? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

In many cases, yes. To maintain safe and compliant two-way emergency communication, analogue systems must either be protected with resilient connectivity services or upgraded to fully digital communication platforms.<\/p>\n\n\n\n

A key first step is to audit your lift communication systems to understand which lifts are affected and prioritise upgrades.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How does SENTINEL compare with basic GSM solutions? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Basic GSM units can lose signal, SIMs may expire, and faults often go unnoticed until tested. SENTINEL uses roaming SIMs to find the strongest network, includes extended battery backup, and provides 24\/7 monitoring via the AVIRE HUB.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Is additional power backup necessary? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

PSTN lines benefit from power being provided down the line from telephone exchanges, meaning that in the event of a power cut, these lines continue to function. Digital fixed line and cellular solutions require local powering and so power back-up must be implemented to maintain compliance.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Will this interfere with my service contracts? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Connectivity management is designed to complement service contracts by reducing communication-related faults and protecting performance against avoidable failures.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Won\u2019t my Communications Provider take care of my migrations? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Maybe. Do bear in mind that Communications Providers\u2019 businesses are focussed on the provision of Broadband and standard Telephony \u2013 they don\u2019t typically know the use-case for any of the lines that they provide. Accordingly, you should seek out your Communication Providers to understand their proposals for ensuring your continuity of operation.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Is there a partnership opportunity for Communication Providers? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Yes. Managed lift connectivity enables providers to extend critical communication services into safety-regulated environments while reducing migration-related risk exposure.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n What solutions are available to me? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

A fibre line may be available. Fibre networks however have primarily been built to meet the needs of residential consumers \u2013 and the needs of businesses have not really been considered, although some network builders have looked to fix this in specific geographies, or where a specific contract has been let. If fibre has been built to a building, it\u2019s not guaranteed that it\u2019s available to service the needs of the emergency lift lines \u2013 in terms of capacity being available, or being pre-built to a suitable connection point in a lift room.<\/p>\n\n\n\n

Communication Providers should know the answer to this question, but if there\u2019s not a definitive \u2018Yes\u2019 (in being available to a lift room and ready to take an order), then count on long delays and increased provision costs to get service.<\/p>\n\n\n\n

For consistency of operation across the UK, the best option is to move to a Cellular-based solution, like SENTINEL from Memco by Avire.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Does this replace lift maintenance responsibilities? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

No. Connectivity management complements lift maintenance by ensuring the communication pathway remains operational, while mechanical and safety servicing remain with the maintenance provider.<\/p>\n\n\n\n

<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How does this support my customers? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

By reducing communication failures and improving visibility, managed connectivity helps contractors maintain service reliability and strengthen long-term client relationships.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Who is responsible for batteries and SIM cards? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

In unmanaged systems, housing providers often end up responsible. With SENTINEL, both are monitored automatically, and alerts are sent if there is a problem. This means you don\u2019t have to worry about checking or replacing them yourself.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Should I choose a managed connection service or upgrade to a digital system? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Many sites choose to combine both approaches, using managed resilient connectivity to maintain continuity during the transition, while implementing fully digital lift communication systems for long-term reliability and compliance.<\/p>\n\n\n\n

Starting early allows you to plan this transition properly and avoid reactive upgrades later.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n How can lift connectivity be integrated into wider digital strategies? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Lift emergency communications should be considered critical infrastructure and aligned with broader building digital migration plans, rather than treated as isolated legacy lines.<\/p>\n\n\n\n

<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Does this replace our lift maintenance contractor? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

No. SENTINEL supports lift maintenance providers by ensuring the communication pathway remains resilient and monitored. Mechanical servicing and lift safety responsibilities remain with your contractor.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Will this support EN 81-28 compliance? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Yes. SENTINEL supports EN 81-28 requirements by maintaining a two-way communication path, automated test capability, and power resilience, helping keep your lifts compliant.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n What do I need to do to ensure my clients\u2019 lifts are compliant? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Find out what comms. solution(s) are in place today and if they\u2019re PSTN. If you struggle to find out, speak to the client or FM lead. It could be that a phone bill might need to be examined, or ask us at Memco by Avire.<\/p>\n\n\n\n

If PSTN is used, we can manage the whole update from a single lift with no redundant connectivity up to multi-sites with fully backed up solutions.<\/p>\n\n\n\n

Key though is to act now. Time is short and resources will be constrained further as the deadline approaches.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Will SENTINEL help with EN 81-28 compliance? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Yes. SENTINEL meets EN 81-28 requirements with power resilience, automated test calls, and fault alerts, keeping your lifts compliant and safe.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n This is all rather confusing, where can I get help? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Here at Memco by Avire, we\u2019ve been working on PSTN switch off for years. We\u2019ve migrated thousands of lines and have a great solution we\u2019d like to talk to you about, be that for a single lift up to a significant estate.<\/p>\n\n\n\n

We\u2019re working with the leading experts in the field and so can answer any questions or concerns you may have.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Who installs and supports SENTINEL? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

SENTINEL is installed by your current lift maintenance provider, with AVIRE providing the technology, monitoring, and ongoing support.<\/p>\n <\/div>\n<\/div>\n

\n
\n
\n Is SENTINEL future-proof? <\/div>\n \"arrow\"\n <\/div>\n
\n \n

Yes. SENTINEL is 4G-ready, uses managed SIMs, includes battery backup, and is supported by AVIRE HUB, ensuring reliability now and beyond the PSTN switch-off.<\/p>\n <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"footnotes":""},"class_list":["post-3892","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/pages\/3892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/comments?post=3892"}],"version-history":[{"count":5,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/pages\/3892\/revisions"}],"predecessor-version":[{"id":3995,"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/pages\/3892\/revisions\/3995"}],"wp:attachment":[{"href":"https:\/\/www.avire-global.com\/en-uk\/wp-json\/wp\/v2\/media?parent=3892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}