{"id":3844,"date":"2023-10-02T11:32:06","date_gmt":"2023-10-02T10:32:06","guid":{"rendered":"https:\/\/www.avire-global.com\/en-uk\/?page_id=3844"},"modified":"2026-07-03T10:11:14","modified_gmt":"2026-07-03T09:11:14","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.avire-global.com\/en-uk\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n
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Customer service<\/h1>\n\n\n\n

At AVIRE the customer is at the heart of all that we do, which is why we try and make it as easy and smooth as possible for you. <\/p>\n\n\n\n

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To ensure you get the products you need when you need them, we are fully stocked in the UK, and offer next day delivery for most orders.<\/p>\n\n\n\n

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Purchase Process<\/h2>\n\n\n\n
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Place your order<\/h3>\n\n\n\n
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Email purchase orders to: sales.uk@avire-global.com<\/a><\/p>\n\n\n\n

We will reply by email confirming the order,<\/p>\n\n\n\n

including dispatch date and delivery tracking link<\/a>.<\/p>\n<\/div>\n\n\n\n

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Order Processing<\/h3>\n\n\n\n
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We aim to prepare your order within 1 business day.<\/p>\n\n\n\n

Upon request, we can box the goods into lift groups and label them accordingly so your engineers have all they need in one place and can quickly be on their way (this service is free of charge).<\/p>\n\n\n\n

We can also provide spreadsheets that show your asset registry \u2013 particularly helpful with SIM cards*.<\/p>\n<\/div>\n\n\n\n

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Delivery<\/h3>\n\n\n\n
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We provide updates on your delivery with live tracking on the day of delivery.<\/p>\n\n\n\n

You can view the POD online once the delivery has taken place,<\/p>\n\n\n\n

as well as diverting your parcel to a local DHL collection point.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Warranty Claims<\/h2>\n\n\n\n
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All of our phone and detector products come with 24  months warranty.<\/strong><\/h2>\n\n\n\n

* If you are having difficulty with one of our products, please contact our Technical Support team on 01628540100 option 2, they will trouble shoot the problem with your engineers and if it needs to be replaced under warranty then our Customer Service team will be in touch to arrange the warranty replacement and collection of the defective unit. You will be given a ticket reference which is required for all warranty claims.<\/em><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Need more help?<\/h2>\n\n\n\n