Emergency lift phones are mandatory in all lifts. They are the only way a trapped passenger can communicate for help.

At AVIRE, we manufacture the world’s most trusted emergency phones. We recommend that to ensure this critical piece of lift equipment operates throughout its lifetime reliably, there are simple checks and updates that should take place regularly to support its continued operativity.

These checks will cover a series of parts of the equipment as well as ensuring the emergency phone is compliant with local regulations. Who is responsible for carrying out these checks will vary depending on the action, but regularly fall with the lift maintenance company.

The planned checks are:

  • Every 1-3 days a background test call should take place: this is an automated communication test to the receiving party, to ensure the means of communication is working correctly. The Lift maintenance company is typically responsible for setting this up and for monitoring the system.
  • Ongoing monitoring of the battery backup: it is important to monitor battery voltages over time to ensure the battery remains healthy and will meet the EN81-28 requirements.
  • Ongoing check for EN81-28 Compliance: Ultimately the responsibility for passenger safety and compliance of an elevator lies with the lift owner. It is typically in the lift owner’s interest that this liability is contracted out to a specialist company, and that this contracted service is sustained throughout the lifetime of the lift.
  • Every 7-30 days the alarm system should be tested (the alarm button needs to be physically pushed): it is good practice to check other parts of the alarm system such as the alarm button and the audio quality.
  • Regular physical checks: this requires an on-site visit and a physical check of the equipment. The frequency will depend on the usage of your lift and should be agreed with your lift maintenance company.
  • Every year the lift should undergo a full service: This should include a thorough examination of the emergency phone system to ensure it is fit for purpose.
  • Every 2-3 years the backup battery needs to be replaced. The replacement must be in line with manufacturers’ guidelines.
  • After 7-10 years the equipment may need to be fully upgraded. Often the lifetime of an emergency phone system is dictated by external factors such as maintenance contracts changing hands, or network sunsets. It is worth noting here that in the UK there is a planned shift from analogue copper phone lines to digital fibre lines. This will have an effect on the performance of phones and their reliability – particularly during power outages. To ensure the phone continues to operate, we recommend switching the equipment to a digital setup.

Download this Emergency Phone Checklist and keep it as part of your lift equipment documentation – it will help you keep track of what and when the next check for your emergency lift phone should take place.

For more advice on how to maintain or upgrade your emergency lift phone, contact us.

Author: Milagros Gamero, EU Marketing Communications Manager at AVIRE

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