Customer Help and Support

FAQs

Light Curtains

Panachrome+

How does a light curtain work?

Each light curtain set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are light curtains affected by sunlight?

Avire’s light curtains are designed to minimise the potential interference from sunlight. Infra-red radiation from any source of light may interfer with the receiving diodes, and this normally sets the maximum limit to the operating range of the light curtain. In installations where the door width is outside the specified range and where there are many sources of light, including sunlight, light curtain performance may deteriorate.

Multi-door installations

In multi-door lifts, we advise that installers arrange the two detector sets so as to minimise the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the lift. In cases where the doors are on opposite sides of the lift, install the two TX edges at diagonally opposite corners of the lift.

3D detection

In addition to 2D detection between the detector edges, Panachrome and Pana40+ products can also offer a 3D detection functionality that extends into the landing. This triggers on reflection from obstructions near the lift doors. Note that the detection zone in the landing changes as the doors open and close.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the lift is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the lift can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximise the system’s sensitivity.

When do I need to use a power supply or controller?

Panachrome products must be used with a controller. This helps with configuration during installation, and with diagnostics when fault-finding.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In lifts when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. This feature has largely been made redundant by the EN81-20 standards, as this defines the detection zone as reaching at least to 1600mm from the door sill. Diodes should no longer be deactivated below this threshold.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the lift doors or statically on the lift chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximise the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in lifts where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Memco light curtains have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale.

Why is the number of beams on a detector important?

The greater the number of beams the smaller the item that can be detected by them.

Why does it matter that the TX detector is on the left-hand side when it doesn’t matter which side of the controller box you plug it into?

The controller is designed to identify which detector edge is plugged into each socket and automatically configures itself. The alignment of the beams on 3D variants means that if they were mounted the other way around they would be beaming into the lift car rather than onto the landing.

The doors aren’t closing but there is nothing blocking them, why won’t they close?

Check the installation sheet to confirm correct installation including detector alignment. If this is correct, then there could be something is stuck to the detector which is blocking diodes, or a diode could have failed.

One of the lights isn’t working, can I buy a replacement bulb?

The LEDs (Light Emitting Diodes) in the detectors are not replaceable.

Is Panachrome+ restricted to certain lift manufacturer makes?

No, Panachrome+ can be used on any make of lift – as long as the physical dimensions of the detector strips are met without causing damage to either the lift or the light curtains. The light curtains should not encroach on the landing locks.

The detector strips have a lot of lights will they use a lot of electricity?

The light is produced by LEDs and have a very low energy requirement.

Can Panachrome+ be used on outdoor lifts?

No. Panachrome Plus is water-resistant not waterproof so they should not be placed somewhere they may be exposed to water ingress.

Panachrome+ has red and green lights, are other colours available?

Red and green are universally recognised as stop & go and these are the standard colours for the product. If you have a requirement for another colour please contact our team to discuss whether we can assist you.

If the detector strip fails do I also have to replace the controller unit?

You do not need to change the controller unit if you are replacing with the light curtain with the same version. Please check with our technical team if you are unsure.

Can I monitor the performance of Panachrome+?

When installing connected Panachrome+ you are able to monitor the performance of the light curtain through the Avire Hub. You can measure the number of door cycles, get information on timed out diodes and check to see if there is something blocking the door.

Is there a difference between Panachrome+ and Panachrome models?

Yes, the Panachrome+ is fundamentally different and conforms to the latest EN81-20 standard

What does ‘Failsafe‘ mean and will the Panachrome+ conform to this?

Failsafe; If a fault occurs i.e. losing mains power, damage to the Panachrome+ Controller, extension cables or detectors, the doors will remain open. The Panachrome+ Controller requires the correct signal from the door operator N/C or N/O contacts. To check failsafe; disconnect working detectors from the Panachrome+ Controller, the doors will remain open, if doors close then the Panachrome+ is not failsafe.

How does the Panachrome+ controller main relay behave in failsafe?

The relay is normally energised when the detectors are unobstructed. When the detectors are obstructed, the relay is de-energised and opens the lift doors. This ensures that the controller ‘Fails Safe’ in the event of power loss. The relay is rated at 240VAC. 12A. The relay hold in time following a trigger is fixed at 0.25s typically.

Can we mix Panachrome+ and Panachrome models

No, the technical design is different. All detectors must be of the same model and type. The only exception is that the Extension cables can be re-used.

If I swap Panachrome+ detectors with Pana40 Plus detectors, can I still use the Panachrome+ controller?

If I swap Panachrome+ detectors with Pana40 Plus detectors, can I still use the Panachrome+ controller?

I need to install Panachrome+ detectors as statically mounted. Is this possible as the colours would normally change when the Panachrome detector is moving on the lift door?

Yes, Panachrome+ detectors can be mounted statically using the external door signalling input on the Panachrome+ Controller to determine when green/red indications are shown.

What is the voltage requirement for the external signalling and where does this connect on the Panachrome+ Controller?

Voltages of between 12V to 230V AC/DC from the door open and door close contacts can be connected to the input of the Panachrome+ Controller external signal, (see Panachrome+ Installation sheet)

Why does it matter when installing Panachrome+ 3D detectors that the TX detector is on the left-hand side when it doesn’t matter which side of the Panchrome+ Controller you plug it into?

3D detectors; TX and RX 3D diodes are designed to be in an angle projecting field of detection to the landing. The TX 3D diode angle faces outwards which requires TX to be on the left If placed to the right the 3D detection would face inside the lift car, 2D detectors are exempt but as a norm having these fitted the same way prevents any confusion

Is Panachrome+ restricted to certain lift manufacturers/types?

No, Panachrome+ can be used on any lift – as long as the physical dimensions of the detectors are met without causing damage to the Lift and detectors

Are the Panachrome+ detector Green/Red lights energy efficient?

The lights are LEDs (Light Emitting Diodes) these have a very low energy requirement.

Can Panachrome+ detectors be used on outdoor lifts?

No, Panachrome+ detectors are water-resistant not waterproof, so they should not be installed where they may be exposed to constant water.

The Panachrome+ detectors have red and green lights. Are these available in other colours?

Red and green are universally recognised as stop & go which is why they were chosen. If you have a requirement for other colours please contact our Sales team to discuss whether we can assist you.

Can we purchase Panachrome+ detectors at different heights?

Panachrome+ detectors are provided in standard lengths, but if you do have a specific requirement, please contact our Sales team.

The Lift doors are not closing and there is nothing blocking them. Why won’t they close?

Check installation sheet to confirm correct installation. There are two possible causes that can relate to poor alignment, something is stuck to the detector strip or alternatively an LED has failed.

Panachrome

Are the 2D and 3D Panachrome detector products interchangable?

No, the technical design of 2D & 3D detectors are different. All detectors must be of the same model type.

If I swap Panachrome detectors with Pana40 Plus detectors, can I still use the Panachrome controller?

No, the Panachrome Controller has specific features and functions that will only work with Panachrome detectors.

I need to install Panachrome detectors as statically mounted. Is this possble as the colours would normally change when the Panachrome detector is moving on the lift door?

Yes, Panachrome detectors can be mounted statically using the external door signalling input on the Panachrome Controller to determine when green/red indications are shown.

I have a Dot flashing on the LCD Display. What does this mean?

This indication shows that a TX or RX Diode has failed on one of the detectors. The detectors will continue to operate as normal with exception of a failed diode where full detection may not be met. It is advised that the TX & RX detectors should be replaced.

I have installed a 2D Panachrome Controller & 3D Panachrome detectors, will this still work?

Yes, the Panachrome 2D Controller settings can be changed but 3D Panachrome detectors will only work in 2D mode. On the Panachrome 2D Controller, change SW5 number 8 to the ON position. It is always advised to have the correct detector model with the Controller specified.

I have installed a 3D Panachrome Controller & 2D Panachrome detectors, will this still work?

Yes, the Panachrome 3D Controller settings can be changed but 2D Panachrome detectors will only work in 2D mode. On the Panachrome 3D Controller, change SW4 all to the OFF position and SW5 number 8 to the OFF position. It is always advised to have the correct detector model with the Controller specified.

Why do Avire not supply two Leading Edge Brackets with the C2540 Fixtures?

Panachrome was designed to be installed in Dynamic installations. If you require an additional Leading Edge Bracket, this can be requested from Avire Sales. Panachrome is provided with 2x ‘L’ Brackets & 1x ‘Leading Edge Bracket, as standard.

The Display on the Controller is showing letters and numbers. What does this mean?

This is due to the Test Switch (SW3) still being in the ON position. Switch this to OFF and normal operation will resume.

The Panachrome Controller display is showing RX and TX flashing ‘1’. What does this mean?

This fault is indicating that the TX & RX Cables have been reversed. Check TX & RX cables are installed correctly.

Pana40+

How does a light curtain work?

Each light curtain set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are light curtains affected by sunlight?

Avire’s light curtains are designed to minimise the potential interference from sunlight. Infra-red radiation from any source of light may interfer with the receiving diodes, and this normally sets the maximum limit to the operating range of the light curtain. In installations where the door width is outside the specified range and where there are many sources of light, including sunlight, light curtain performance may deteriorate.

Multi-door installations

In multi-door lifts, we advise that installers arrange the two detector sets so as to minimise the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the lift. In cases where the doors are on opposite sides of the lift, install the two TX edges at diagonally opposite corners of the lift.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the lift is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the lift can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximise the system’s sensitivity.

When do I need to use a power supply or controller?

The Pana40+ and Panachrome products must be used with a controller. This helps with configuration during installation, and with diagnostics when fault-finding. The E-Series may be wired in directly to the door controller, or via a power supply box at the installer’s discretion. The power supply contains a relay for the trigger output and also can be used to convert mains AC voltage into DC for the detector.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In lifts when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. This feature has largely been made redundant by the EN81-20 standards, as this defines the detection zone as reaching at least to 1600mm from the door sill. Diodes should no longer be deactivated below this threshold.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the lift doors or statically on the lift chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximise the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in lifts where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Memco light curtains have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale. All TL Jones light curtains have a one-year warranty period as standard. These are fixed unless otherwise stated.

Is Pana40 Plus compliant to EN81-20?

Yes, Pana40 Plus is compliant to EN81-20.

Can I purchase Pana40 Plus detector strips at different heights?

No, but if you do have a requirement please contact our team to discuss what we can do to help.

Are 2D and 3D Pana40 plus detector products interchangable?

No, the technical design of 2D & 3D detectors are different. All detectors must be of the same model type.

If I swap Pana40 plus detectors with Panachrome detectors, can I still use the same Pana40 plus controller?

No, the Pana40 plus Controller has specific features and functions that will only work with Pana40 plus detectors.

I have a Dot flashing on the LCD Display. What does this mean?

This indication shows that a TX or RX Diode has failed on one of the detectors. The detectors will continue to operate as normal with exception of a failed diode where full detection may not be met. It is advised that the TX & RX detectors should be replaced.

E-Series

How does a light curtain work?

Each light curtain set contains a Transmitting edge (TX) and a Receiving edge (RX). The TX contains an array of Infra-red LEDs which illuminate in sequence, and the RX contains a corresponding array of photoelectric diodes tuned to the LEDs' frequency. These receive light in sequence generating either a parallel or a diagonal beam pattern. When an object blocks one of the beams, the RX sends a trigger signal to the door controller, and the doors reopen.

Are light curtains affected by sunlight?

Avire’s light curtains are designed to minimise the potential interference from sunlight. Infra-red radiation from any source of light may interfer with the receiving diodes, and this normally sets the maximum limit to the operating range of the light curtain. In installations where the door width is outside the specified range and where there are many sources of light, including sunlight, light curtain performance may deteriorate.

Multi-door installations

In multi-door lifts, we advise that installers arrange the two detector sets so as to minimise the potential for cross-talk between the two. In cases when the doors are adjacent to one another, install the two Transmitter (TX) edges at the same corner of the lift. In cases where the doors are on opposite sides of the lift, install the two TX edges at diagonally opposite corners of the lift.

What is the diagnostic output for?

This is a second, independent output that works in parallel to the detector trigger output. Under EN81-20 standards, a 50mm object must be detected within the detection zone at all times – any breach of this must result in the doors going into a low energy mode if the lift is to remain in use. A blocked or damaged diode may create a gap within which a 50mm object will not be detected, so timeout of this diode may not be seen as EN81-20 compliant. Rather than allowing a single diode blockage to cause a permanent trigger, the diagnostic output can trigger the door’s low energy mode and put the blocked diode in timeout mode. The remaining diodes can operate as normal, the lift can continue to be used, and the detection remains EN81-20 compliant.

Misalignment between edges

Avire detectors are designed to account for some misalignment between the detector pairs. This is both angular and lateral. It is always advised, however, that the two edges are aligned as well as possible during installation to maximise the system’s sensitivity.

When do I need to use a power supply or controller?

The E-Series may be wired in directly to the door controller, or via a power supply box at the installer’s discretion. The power supply contains a relay for the trigger output and also can be used to convert mains AC voltage into DC for the detector.

What is timeout mode?

When a diode is permanently triggered, timeout mode allows the edge to disable it and to operate with the remaining diodes as normal. This avoids damaged or blocked diodes from causing a permanent trigger. The top and bottom diodes cannot be deactivated with timeout mode, neither can more than five diodes or any two adjacent diodes – in these cases, the detector remains in permanent trigger. Note that the EN81-20 standard can be interpreted as not being compatible with timeout mode enabled. Avire’s products can use a second, diagnostic output in combination with timeout to remain compatible.

What is auto beam disabling (ABD)?

In lifts when the door opening mechanism extends down into the detection zone, this feature was used to deactivate diodes near the top of the Transmitting and Receiving edges. This feature has largely been made redundant by the EN81-20 standards, as this defines the detection zone as reaching at least to 1600mm from the door sill. Diodes should no longer be deactivated below this threshold.

Static and dynamic mounting

The Pana40+ and the E-Series products may be mounted either dynamically on the lift doors or statically on the lift chassis. These products are versatile and designed for use in any installation. The Panachrome and Pana40+ 3D products, however, are designed for dynamic installation at the edge of the doors in order to maximise the impact of the 3D protection and visual indicators. Dynamic installations may be challenging in lifts where the door return is not deep enough to mount the light curtains – in this case fixing clamps can be used. Avire also supply a range of static fixing kits that attach to the door sill. Once installed, it is straightforward to replace the detectors in the future, even when working on your own.

Warranty

All Memco light curtains have a two-year warranty period as standard, as per Avire’s Terms and Conditions of sale.

Replacing with E-Series on Elite installations

When replacing an existing Elite product with an E-Series, follow the schematic below depending on the installed Elite's polarity. You can tell the polarity from the existing wiring or from the part number of the existing product – part numbers for the Elite contain 080 for NPN-N/C, 090 for NPN-N/O, 180 for PNP-N/C and 190 for PNP-N/O. An E-Series replacement product can be used to replace any installed Elite.

Is E-Series compliant to EN81-20?

There are versions of E-Series which are compliant to EN81-20. These include E10 36, E40 36, E10 40 and E40 40.

I have installed the E-Series detectors and applied power. How do I know that the detectors are working?

There is a red flashing LED on the top of the RX detector visible through the front edge of the detector. The behaviour of this LED will provide a visual indication of the staus of the detectors. In a Normal mode of operation, this LED will be on for 0.5 seconds and off for 2 seconds. See the E-Series Installation guide for further details.

What is the Input voltage for E-Series detectors?

Input Volateg for E-Series detectors is: +11VDC to +42VDC Continuous 44VDC [Max] Peak

I am unable to find the Door re-open contact, is there something else I can use?

Yes, if the door reopen button is available, you can use contact from this

I have installed the E-Series detectors and I am getting intermittent triggers. Why is this happening?

There are many reasons why this would happen, the most common cause would be incorrect alignment of the detectors. Check and re-align the detectors, see the E-Series installation guide.

General Detector FAQs

What is the difference between 2D and 3D detection?

2D detection has a direct Infra-red beam from the TX detector to the RX detector. In 3D detection the Infra-red beam protrudes at approximately 45 degrees towards the landing giving protection when appoaching a closing door by reflecting the TX Infra-red diode back to the RX detector. This will trigger the door to re-open.

What is the EN81-20 standard and how does this affect the Detector/Light Curtains?

The EN81-20 standard is related to the safety rules for the construction and installation of lifts. Lifts for the transport of persons and goods. Passenger and goods passenger lift. Clauses which directly impact light curtains • The protective device (e.g. light curtain) shall cover the opening over the distance between at least 25 mm and 1600 mm above the car door sill; – 25 to 1800mm detection zone • The protective device shall be capable of detecting obstacles minimum of 50 mm diameter – 37mm diode spacing • In case of failure, or deactivation of the protective device, the kinetic energy of the doors shall be limited to 4J, if the lift is kept in operation, and an acoustic signal shall operate at any time the door(s) is (are) closing. – Diagnostic output

What does it mean by IP rating?

Ingress protection, used to define levels of sealing effectiveness of electrical enclosures against intrusion such as dust and water.

Emergency Telephones

DCP / Emergency Communication System

Where is the DCP installed?

The DCP should always be mounted in the machine room or at the top of the lift shaft in a MRL installation.

How do I program the DCP?

All programming for the system is either carried out remotely from the Avire Hub or at the main unit in the machine room or control cabinet.

How do I connect the audio units in the car or pit?

Digital Audio Units in the lift cars and/or pits connect to the DCP over a 4 wire CAN Bus system. All technical and configuration calls are sent over the data channel of the cellular network, reducing voice call costs and significantly improving reliability.

What other Avire devices can be connected to the DCP outside of emergency communication?

The Lift HAWK can be connected to the DCP which enables remote testing of the lift. Connected Panachrome+ can also be connected which allows remote monitoring of the performance of the light curtains. See the Smart Elevators page for more information.

Is the DCP compliant to EN81-28?

Yes, the DCP is compliant with EN81-28 when installed with its accessories and monitored via the Avire Hub.

What are the benefits over using GSM rather than a landline?

1) Cost Monthly line rental on a fixed business landline will vary by operator and country, but we usually see between €30 Euros to €60 Euros a month. By comparison, typical SIM packages for GSM/GPRS devices are 50% to 75% less expensive. Over the lifespan of a typical device the running costs of GSM/GPRS devices can be several hundred Euros lower than with landline. 2) Time to Install A cellular device can be installed by any lift engineer and activated immediately. The lift company is therefore no longer reliant on the telecommunications company to provide the landline installation, often not available in new builds or sites under construction, and rarely routed close to the machine room. 3) Data (also see below section on 'Data v DTMF') GSMs which support a data channel allow digital information transfer from the lift installation back to a remote monitoring platform. Data is more reliable than analogue communication types (e.g. DTMF) and allows a greater variety of devices to be connected.

What's the benefit of data vs DTMF?

1) Reliability DTMF transfer was developed in the early 1960s for transferring information over telephone landlines. Cellular networks implemented DTMF in order to support legacy telephone hardware, however cellular networks compress the DTMF tones which can lead to distorted tone snot being recognised by receiver equipment. Each generation of cellular technology had provided a lower level of support for DTMF. DTMF is increasingly seen as a legacy technology and it is forecast that support for the DTMF transfer will be withdrawn at some point in the future (dates vary by region and telecoms provider). In contrast data is an increasingly important part of our interconnected world and providers continue to invest in this area.

I keep seeing a reference to a DCP, what is a DCP?

The Avire DCP (Digital Communication Platform) provides a voice & data link between the lift shaft and Avire’s cloud-based monitoring platform, the Avire Hub, using standard cellular technology. The Avire DCP is recommended to be installed within the Motor Room or at the top of the lift shaft to ensure a good cellular signal is maintained at all times. The Avire DCP has an integrated signal strength tester that can be used to ensure that the Avire DCP is installed in the best possible location.

I have to add the SIM CCID when creating a new installation with an Avire DCP. What is a CCID Number and why is it important to add this to my installation in the Avire Hub?

A SIM card contains a unique serial number (ICCID). It usually consists of 19 or 20 characters, and is both printed on your SIM card and stored inside it. The ICCID will enable the Avire Hub to communicate with Avire DCP.

How can I find the CCID for my SIM card that I have installed in my Avire DCP, if I have lost my SIM card holder?

As the unique ICCIDs is stored in the SIM card this can be retrieved by sending an SMS to the Avire DCP using the following code (you will need to know the telephone number of the DCP): Pin1234, space P005? The Avire DCP will respond with the unique CCID for the SIM card via SMS.

How do I program a Location Message and/or a Guidance Message?

A separate handset with a keypad will be required to be connected to ‘J1A’ on the Avire DCP. Please note, the telephone handset will require an RJ11 plug to enable connection to the Avire DCP. The cover on the Avire DCP will need to be removed to gain access to this connector. Plug in the handset to enter the Configuration Mode. Using the Handset keypad press: *#*1234*#* (You will hear "Enter Option") To Record a message, press *095# …record your Message by speaking directly into the handset microphone To listen to your recorded message, press # To confirm and save your recorded message, press *094*

Can I connect a Memcom+ to the Avire DCP and can this be monitored using the Avire Hub?

Yes, you can connect a Memcom + to the Avire DCP and will require some menu options to be selected. Memcom+ can also be monitored using the Avire HUB.

If I have a Memcom+ connected to an Avire DCP, do I need to change any settings?

If the Memcom does not dial out, check that the Avire DCP parameter, P020, is set to ‘00’. This can be checked and programmed in the Avire Hub or by sending an SMS to the Avire DCP to change this parameter, by sending the following code (you will need to know the telephone number of the DCP): Pin1234, space P020, space 00

What is a DAU and where is it installed?

The Avire DAU (Digital Audio Unit) is typically installed behind the car operating panel (COP) and connects to the Digital Communications Platform (DCP) using the Avire CAN bus to provide an audio module in the lift car. The Avire DAU has integrated Yellow & Green LEDs. The Avire DCP will automatically detect that a Avire DAU is connected and will ensure that the Avire DCP is functional and ready to use.

Is it possible to connect a Siren to the Avire DAU?

Yes, an external Siren can be connected to the Avire DAU

I have installed a N/C Alarm Push button. How do I program the Avire DAU to accept a N/C Alarm Input?

This can be programmed in the Avire Hub or by sending an SMS to the Avire DCP to change this parameter, by sending the following code (you will need to know the telephone number of the DCP): Pin1234, space P117, space 1

How do I connect the Avire PIT DAU to the Avire DCP?

An additional Avire CAN wire connection is required from the Avire DCP connector ‘J8’ to the Avire PIT DAU. ‘SW4’ on the Avire DCP will also need to be in the ‘OFF’ position. The cover on the Avire DCP will need to be removed to gain access to the connector and switch.

What is a ‘CAN bus’ connection and why is this important?

The Avire CAN bus (Controller Area Network) is a 4 wire connection (providing Power & Data) and is used to connect all Avire CAN-enabled products into a single ecosystem that can be monitored using the Avire Hub.

I have successfully installed a Memcom+ with an Avire DCP and it is making calls but I am unable to connect to it remotely

It is possible the selected Codec is incorrect. The Avire DCP Codec configuration P078 needs to be changed to ‘0’. This can be checked and programmed in the Avire Hub or by sending an SMS to the Avire DCP to change this parameter, by sending the following code (you will need to know the telephone number of the DCP): Pin1234, space P078, space 0

What should I do if the Avire DCP/DAU/PIT are not working correctly?

All CAN-enabled Avire products have an End of line (EOL) switch which is set as ‘ON’ by default, only the Avire DCP should be set as EOL. Check that the EOL switches are all set correctly on these products.

What should I do if the external Alarm Push button is not working but the Avire DAU has been installed correctly?

The DAU requires the external Alarm Push buttons to be voltage free, if not you will need to wire a separate relay in circuit.

The LEDs on the Avire DCP are all flashing. What does this mean?

Disconnect the CAN connection from connector ‘J8’, you will need to remove the cover from the Avire DCP, if the LEDs stop flashing this means there is an issue with the CAN bus. Check that the CAN High and Low wires are correctly installed.

I am unable to place a call or remotely connect to the Avire DCP. What should I do?

Check that the Avire DCP settings have not changed from the pre-set Avire defaults. This can be checked and programmed in the Avire Hub or by sending an SMS to the Avire DCP to change these parameters, by sending the following code (you will need to know the telephone number of the DCP): Pin1234, space P014, space 7, space P046, space 100, P078, space 0

How do I know when to switch End of line ‘OFF’ (EOL) on the Avire CAN-enabled products?

Any Avire CAN-enabled product, with ‘CAN bus In’ and ‘CAN bus Out’ connections, should have the End of line switch ‘OFF’ by default (except the Avire DCP). If both ‘CAN bus In’ and ‘CAN bus Out’ connectors are used, then the it should be EOL switch to ‘ON’.

I have multiple DAU's on more than 1 lift CAR programmed to perform a Background Test call, but the Avire HUB is not showing all units as successful. Why is this not working?

The CAN1 ID switch used for setting the lift shaft number may be duplicated. SW1 & SW 2 are used to set the correct lift shaft.

I keep hearing the DAU Voice message 'wait a few minutes and try again'. Why is this happening?

The Avire DCP CAN bus connections may be reversed. Check that the CAN High and Low wires are correctly installed.

Memcom+

Where is the Memcom+ emergecny telephone installed?

The Memcom+ is mounted on top of the lift car.

How many Memcom+ units can you install on the same phone line?

It is possible to install 8 Memcom units on the same phone line.

How do you program the Memcom+?

The Memcom is programmed using the display and keypad on the front of the unit. There is an easy-to-use scrolling menu which allows you to quickly set up all the parameters on the product.

Is Memcom+ compliant to EN81-28?

Yes, the Memcom+ is compliant with EN81-28 when installed with its accessories and monitored via the Avire Hub.

Does Memcom still work if the power fails?

When Memcom supply is removed the unit switches on to its battery back-up. To switch Memcom completely off press and hold the # button on the Memcom Keypad until unit switches off.

What is a Guided message?

A guided message is where the Memcom plays a pre-recorded Guidance Message when the operator answers the phone giving them an instruction on how to answer the call. A guidance message is enabled by either ticking this option on the scrolling menu structure .

What is an unguided message?

An unguided message means that no pre-recorded message is played to the operator when the alarm call is picked up and it will open up the two way communication directly. It is enabled by either ticking this option on the scrolling menu structure.

What other Avire devices can be connected to the Memcom+ outside of emergency communication?

The Lift HAWK can be connected to the Memcom+ which enables remote testing of the lift.

What is a Hotline?

‘Hot Dial’ is a specially configured Exchange Feature, where as soon as the phone goes ‘Off Hook’ it automatically dials a pre-configured number. The Memcom automatically tests the phone line periodically; this can automatically cause a call to be made.  In these situations, it is necessary to turn off the Line Monitoring. To enable Hot Dial calling in the Memcom, use **4 as alarm number 1 and turn off line monitoring  this is done by entering Memcom menu, ‘H/W Monitoring’  and un-ticking  phone line or changing option H/W mon 39 to 35 on the earlier model

How can you cancel the call when it is dialling out?

Press and hold the # key, display will show unit resetting and call will end.

What should I do if Memcom is not calling out?

There could be a few reasons for this situation but the most common cause is that the telephone line is not active. Connect the telephone Handset and make a call to check activity of the phone line, it is always advised to call Avire Support on line issues.

The Memcom keeps dialling out when the Alarm button is wired to terminals 9 and 15 on the Memcom. What should I do?

This can be caused by the Alarm button being a Normally Closed contact, this can be changed in the settings (Settings> System Config, select N/C) (default is Normally open). Hotline can also cause this, refer to note on ‘Hot line‘.

Why is the Alarm button not working?

It may be that the Alarm Push Button has not been pressed for long enough. Check Delays> In Car Delay to see what delay has been set. The Default is 3 seconds. Adjust accordingly, but do not set as 0 .

How can I check if the Memcom Alarm contacts are working?

By placing a wire short across Memcom terminals 9 & 15, after 5 seconds the Memcom should dial out. If this does not happen then check in car delay settings and then to make sure door filtering is not used, (Terminal 13 wired on the Memcom) as this will prevent alarm from being triggered, if this is not the call Avire for additional support

I am not certain if I should select a Guided or Unguided Message. What is a Guided or Unguided message?

Guided: Memcom plays a default Guidance Message when an operator answers the alarm call and provides instructions on how to answer the alarm call correctly. It is enabled by navigating the Memcom menu and ticking this option (Memcom firmware version 4.0X or later) or by adding # to the end of the alarm number (Memcom firmware version 3.30 or earlier). Unguided: no message is played when an operator answers the alarm call. Two-way communication with the passenger will start immediately. It is enabled by navigating the Memcom menu and ticking this option (Memcom firmware version 4.0X or later) or by adding **0 to the end of the number (Memcom firmware version 3.30 or earlier).

I have connected a Memcom to a phone line that is used as a Hotline. What is a Hotline?

‘Hot Dial’ is a specially configured Telephone Exchange feature, as soon as the phone goes ‘Off Hook’ it will automatically dial a pre-configured number. Memcom periodically tests the phone line and the ‘Hot Dial’ feature can cause a call to be initiated. In these situations, it is necessary to disable the Line Monitoring feature of Memcom To disable Line Monitoring by Memcom: Ensure alarm number 1 is set as **4 Turn off line monitoring by entering the Memcom menu and navigating to H/W Monitoring and un-ticking phone line (Memcom firmware version 4.0X or later) or by changing option H/W mon 39 to 35 (Memcom firmware version 3.30 or earlier)

Can I connect a Memcom+ to the Avire DCP and can this be monitored using the Avire Hub?

Yes, you can connect a Memcom + to the Avire DCP and will require some menu options to be selected. Memcom+ can also be monitored using the Avire HUB.

If I have a Memcom+ connected to an Avire DCP, do I need to change any settings?

If the Memcom does not dial out, check that the Avire DCP parameter, P020, is set to ‘00’. This can be checked and programmed in the Avire Hub or by sending an SMS to the Avire DCP to change this parameter, by sending the following code (you will need to know the telephone number of the DCP): Pin1234, space P020, space 00

Is it possible to replace an early 400 011 autodialler with a Memcom?

Yes, it is possible to replace a 400 011 with a Memcom.

Can 400 011 Autodialler accessories be used with Memcom?

No, 400 011 acessories are incompatible with Memcom

I have disconnected and removed all power from Memcom, but it is still working. How can can switch Memcom off?

When the power is removed, Memcom will automatically switch to the integrated battery back-up. Press and hold the # button on the Memcom keypad until Memcom switches off.

How can I cancel the call when Memcom is dialling out?

Yes, you can cancel the call at any int by Pressing and holding the # key, the display will show unit resetting and the call will end.

Memcom has been installed with a phoneline but it will not make a call?

There are many reasons for this, but the most common cause is that the telephone line is not active. Connect a telephone Handset to the incoming phoneline and make a call to check activity of the phone line. It is always advised to call Avire Technical Support on line issues.

Memcom dials out automatically when Alarm button is wired to terminals 9 and 15 on the Memcom without initiating a call. Why is this happening?

This can be caused by Alarm button being an Normally Closed contact, this can be changed in the Memcom, navigate to: Settings> System Config, select N/C (default is Normally open). The connection to a Hotline can also cause this, refer to note on ‘Hotline‘.

Why is the Alarm button not working, I have correctly installed an external Alarm button and connected to Memcom?

It may be that the Alarm Push Button has not been pressed for long enough (reached the minimum time delay). You can check this setting on Memcom by navigating the menu to: Check Delays> In Car Delay (Default is 3 seconds). This setting can be adjusted to suit the customer requirement, but do not set as 0

How can I check if the Memcom Alarm contacts are working correctly?

It is possible to check that the Alarm contacts are working correctly by placing a wire short across Memcom terminals 9 & 15, after 5 seconds the Memcom will dial out. If this does not happen, check ‘In car delay‘ settings in the Memcom menu and ensure door filtering is not used as this will prevent alarm from being triggered.

Is it possible to contact the lift remotely to speak to the passenger after a call has ended?

Yes, if a single Memcom is connected on a phoneline. Call the phone number and when Memcom has answered, this is normally by a repetitive tone or with a location message, press the # key. This will open two way communication.

Microphone has poor audio and background noise can be heard during speech. Can this be improved?

Yes this can be improved, the most common cause of poor audio or background noise could be the routing of the microphone cable close to cables with VF signal, high voltage or near florescent lighting. Routing the microphone away from these potential noise sources will improve the microphone audio.

An Alarm number has been programmed into Memcom, but when an alarm has been triggered the display shows ‘No number’.

Navigate the Memcom menu to ensure the ‘Dial attempts’ option default is set to ‘999999’, if this is set to 0, the fault code will show ‘No Number’.

Operator cannot open a call when pressing the ‘#’ key or when remotely contacting, but Memcom dials out correctly?

One of the main issues is that the Gain on the phone line is too low and you will need to request the BT Helpdesk to boost/adjust the ‘Gain of the Line’. This can be done remotely by BT whilst you are contacting them.

I have tested the microphone before routing behind the COP. When I route and install behind the COP it has stopped working. What could be the cause?

Check to ensure the microphone has not been damaged during routing from Memcom to the COP. The microphone should be installed against the surface of the Car operating panel. The microphone will need to be installed behind an aperture in the COP to enable good audio performance, if this is not possible, then audio performance will be significantly affected. To avoid any issue place microphone correctly as advised in the installation guide.

Why does the Memcom trigger straight away on Normally Open contact when the external alarm button has been pressed, even though Memcom has been programmed with an extended delay?

The Alarm button is integrated with the Lift Controller. The Lift Controller will override the Memcom programming on Normally Open this needs to be changed to normally Closed to prevent issue

Why does the Memcom not activate when the Alarm button is pressed inside the lift car?

Ensure the wiring of the Alarm button is correct and then check to see if ‘Door Filtering’ is used, as this will prevent the Alarm being activated unless doors are closed or the lift is in a fault condition.

How often does the Memcom check the Phone Line?

The Phone line is tested on Memcom power-up or on exiting the Memcom programming menu, and at 1 hour intervals following either of these two events. Placing a successful outgoing call will clear any existing line fault condition, but a failed outgoing call will not set a fault condition. Note: If you require Line Fault Monitoring and a reduction in time before “Line Fault” message is played, navigate the Memcom menu and: Ensure *40 (Relay Mode) = 5, Default = 0 Ensure *86 (H/W Opts +) = 057, Default = 0 Memcom will Indicate & Play a Message “Line Fault” after approximately 2 minutes

How do I find the Memcom Unit ID/Serial Number?

Memcom firmware version 4.0X or later, using the Memcom keypad: Press 1, Scroll Down to Settings Press #, ID Code Press # and there will be a 6 to 9 digit Serial Number Memcom firmware version 3.30 or earlier, using the Memcom keypad: Press *1234# Press *21 and there will be a 6 to 9 digit Serial Number

Is it possible to connect a Siren to Memcom?

Yes, the Siren needs to be wired through the voltage free contact 5 & 6 on the Memcom terminal. Please note, the Siren will need to be wired with its own separate voltage supply.

I do not have a voltage free contact on my Alarm button, is there another option I can use?

A: Yes, there are two of options we can recommend: 1. Remove the wires from your Alarm button and wire these to terminals 5 & 6 on Memcom, then wire a separate two core cable from your Alarm button to terminals 9 & 15 on Memcom. 2. Wire through the Service counter (N/O or N/C Alarm buttons with a supply voltage)

C100

I am not certain if I should select a Guided or Unguided Message. What is a Guided or Unguided message?

C100 plays a default Guidance Message when an operator answers the alarm call and provides instructions on how to answer the alarm call correctly. It is enabled by navigating the C100 Programming Tool menu and ticking this option or by adding # to the end of the alarm number. Unguided: no message is played when an operator answers the alarm call. Two-way communication with the passenger will start immediately. It is enabled by navigating the C100 Programming Tool menu and ticking this option by adding **0 to the end of the number.

I have connected a C100 to a phone line that is used as a Hotline. What is a Hotline?

‘Hot Dial’ is a specially configured Telephone Exchange feature, as soon as the phone goes ‘Off Hook’ it will automatically dial a pre-configured number. C100 periodically tests the phone line and the ‘Hot Dial’ feature can cause a call to be initiated. In these situations, it is necessary to disable the Line Monitoring feature of C100 To disable Line Monitoring by C100: Ensure alarm number 1 is set as **4 Turn off line monitoring by entering the C100 Programming Tool menu and navigating to H/W Monitoring and un-ticking phone line.

Do I need a C100 Programming Tool?

On dedicated phone lines C100 can be remotely programmed, so a C100 Programming Tool is not essential, but can be helpful.

What is remote programming?

Remote programming provides an additional option to program C100 from a remote location, using a phone handset, without being on site.

Is it possible to contact the lift remotely to speak to the passenger after a call has ended?

Yes, if a single C100 is connected on a phoneline. Call the phone number and when C100 has answered, this is normally by a repetitive tone or with a location message, press the # key. This will open two way communication.

C100 has been installed with a phoneline but it will not make a call?

There are many reasons for this, but the most common cause is that the telephone line is not active. Connect a telephone Handset to the incoming phoneline and make a call to check activity of the phone line. It is always advised to call Avire Technical Support on line issues.

What is the default volume setting for C100?

The default volume setting for C100 is: 3

What is the maximum distance between C100 LVAS and C100 and why?

A 5m cable is supplied with the C100 LVAS. A longer cable could potentially increase the amount of electrical noise found within the lift shaft and affect the quality of the audio communication.

Can you connect more than one external Push button to C100?

Yes, the external buttons must be either N/O in parallel or N/C in series. The two button types and cannot be mixed.

Can external Pictograms be installed and connected to C100?

Yes, external Pictograms can be connected to C100, see C100 installation guide for details.

What is the vandal resistant rating for C100?

There is no specific vandal resistant rating for a standard C100

What is the IP rating for C100?

C100 has not been tested to meet any specific IP Rating, it has been designed to minimise water or dust ingress.

Is emergency lighting included with C100?

C100 has integrated lighting strips on the side of the Surface Mount version, this provides lighting for passengers in an emergency.

Why is the earth lead required on the C100 Surface Mount version?

It is good practice, and sometimes a requirement by customers, to ensure all metal plates are fitted with an earth connection.

How can I check which C100 firmware version I am using?

To check the C100 firmware version: Connect the programming tool to C100 using the cable provided When 'Status OK' appears on the Programming Tool display, press 4 on the Programming Tool keypad to view the C100 firmware version.

What happens when the C100 Programming Tool is connected to a C100 for the first time, second time etc…?

C100 Programming Tool that has no pre-loaded templates, then the Quickstart menu is displayed, if the C100 has been programmed before then the full menu is displayed on the C100 Programming Tool. If the C100 Programming Tool has templates pre-loaded, then the One Touch option is displayed. It does not matter if the C100 has been previously programmed.

Is it possible to connect a voltage driven Alarm button to the C100?

C100 requires a voltage free contact, so this is not possible.

Is it possible to use the same C100 PSU to power both C100 and additional external pictograms?

No, separate power supplies are required for C100 and any external Pictograms.

Display Solutions

General Displays FAQs

I have installed an EMotive CAR Indicator screen (C1L) and using it to display Advertising, although this is installed within the lift CAR, I am not using it to display Lift Information or receive Lift signals. The screen is working OK, but after a certain period of time, it switches off. How do I prevent this from happening?

If the screen has not been set as a Hall Indicator it will be expecting Lift signals to prevent the display from entering sleep mode. To set the display as a Hall Indicator, please do the following: Ensure that the Dip Switch, position 1, is set to ‘ON’ This setting is available on all C1L Screens.

What is the difference between CAT5e and CAT6 cable?

Visually, you will notice a difference between CAT5E and CAT6 connectors. CAT6 has a cross-shaped plastic component, within the connector housing, separating each twisted pair of wires. CAT5e cable supports Gigabit networking, but CAT6 is certified for Gigabit networking and will have improved performance over longer distances.

I have installed an EMotive iS2 Display and I have a layout with a video playing. The video plays but then stops and goes blank. What is the cause?

The cause of the video stopping and going blank will be due the video BIT rate being too high for the iS2 Display processor. For optimized iS2 Display performance, we recommend the following: · Frame rate: 24 fps · Video resolution: no more than 1280x720 · Bit rate: no more than 3000kb/s

The EMotive display is showing a blue screen and no signal. What is the cause?

When the EMotive display is showing a blue screen, this indicates that the display has entered Sleep mode. When a Lift signal is received, the screen will exit Sleep mode.

Can Fibre Optic OM1 Cable be used instead of CAT5e or CAT6 cable?

Yes, Fibre Optic OM1 cable can be used instead of CAT5e or CAT6 cable. The typical Bandwidth for a Video Stream is 2-4Mbps up to a maximum of 12Mbps. The typical data rate of a Fibre Optic OM1 cable is 100Mbps with a maximum Data Transmission length of up to 2km.

PSP

What is the PSP?

The PSP is a colour LCD Display from E-Motive with picture and text content only.

Where can the PSP be mounted?

The PSP is ideally suited to be mounted either on the landing or in the elevator car (ideally on the COP).

How does the PSP display communicate with the lift?

The PSP is able to communicate to the lift via its 12 discrete inputs located on the processor.

How can I update my display screen layout?

Updates on the PSP can be made via a USB or by the use of a DCP if one is present.

Is it possible to stream TV and Video on this display?

As the PSP is only a picture and text content LCD display, it is not possible to stream TV and Video. Please refer to our multimedia range for this capability.

What are the network communication available ?

Network communication is only present through Avire's MKCANbus protocol when connected to a Memco DCP.

What if I need a screen size larger than 10.4”?

For displays greater than 10.4" please refer to our multimedia products.

What are the screen sizes available ?

The screen sizes available are 5.6″, 7″, 8″ and 10.4″.

PRP

What is the PRP?

The PRP is a surface mount retrofit colour LCD Display from E-Motive with picture and text content only, ideally suited to replace old or broken dot-matrix displays.

How is the PRP fitted?

The PRP is surface mounted over an exisiting or precut hole that is 40x40mm that will allow the ribbon cable to pass through connecting the proccessor and the display.

How does the PRP display know the correct lift information to show?

The PRP is able to show lift information via its 12 discrete inputs located on the processor that will allow it to show floor position, direction and lift status. Alternatively if a Navigation box is connected to the display, then the PRP is able to show floor position and direction of travel without the need to get information from the the lift controller.

How can I update my display screen layout?

Updates on the PRP can be made via a USB or by the use of a DCP if one is present.

Is it possible to stream TV and Video on this display?

As the PRP is only a picture and text content LCD display, it is not possible to stream TV and Video. Please refer to our multimedia range for this capability.

What are the network communication available?

Network communication is only present through Avire's MKCANbus protocol when connected to a Memco DCP.

What if I need a screen size larger than 10.4” ?

For displays greater than 10.4" please refer to our multimedia products.

I am using the Avire Hub to create a new layout for my display and will be sending this update OTA (Over The Air). When I send the new layout to my display, it is not received and the display does not update. What can cause this and how do I resolve?

Updating the display requires the new layout to be saved to the local SD on the display. The most likely cause of this is a locked SD card. Check the side of the SD Card to ensure the slide switch has not been moved to the lock position. The SD Card lock will prevent new files from being saved.

Navigation Box

How does the Nav Box know which floor the Lift is on and when the lift is moving?

The Nav box uses a pressure sensor to determine which floor the Lift is on. The Nav box calibrates the pressure during the Nav learning procedure (initial Nav box setup). An accelerometer is then used to determine Lift movement.

What is the recommended maximum height/number of floors where the Nav box can be used?

The maximum height is 36 metres which equates to approximately 12 floors.

There is a DIP switch on the Nav Box. What do the switch positions mean?

The DIP switch is important to be configured correctly, and is used as follows: Switches 1 and 2 are used for elevator shaft address selection. This allows you to select the shaft where the device is placed. From 1 to 4*. Switch 3 enables manual initiation of Nav learning mode without a display installed (this function is not recommended). Switch 4 controls the MKCANbus termination resistor (end of line or through). *Important - Shaft number must correspond to the other items connected along the MKCANbus e.g. PSP, PRP, DCP, DAU etc. Ensure this is the same as your display.

There is an ‘MKCAN SET’ on the PxP Display to ensure that the display is setup correctly on the CANbus using jumper switches. What do the switch positions mean?

You must ensure that if your EMotive PxP display is correctly configured on the CANbus. This can be configured by using the jumper switches ‘SEL’ and ‘TER’. SEL - By default, this is set to Pin 1 and 2 ("ON") TER - By default, this is set to Pin 2 and 3. Change to Pin 1 and 2, if the PxP Display is either the first or last device on CANbus.

How do I enter the on-screen display (OSD) menu to start the Nav learning process?

To activate the OSD menu, press both SW3 and SW 4 at the same time. These switches can be found at the back of the PxP display or by using the magnet activator.

I have installed the EMotive PRP display and the screen is working but it keeps switching off?

This is due to the EMotive PRP Display being set in ‘Power Mode Save’. This can be changed using the Tact Switches on the Back of the Screen, to turn ‘Power Mode Save’ to ‘OFF’. Refer to the PRP Display documentation for further details.

There was a power outage and the Nav box is no longer displaying the Floor Numbers or Arrows. Do I need to start the Nav learning process again?

No, if the Nav Box had previously completed the Nav learning process it will remember its floors. In the event of a power outage, the Nav box will need to recalibrate by simply making a trip to the top floor and then to the bottom floor.

I understand that the Nav Box will provide floor positions and the up/down arrows, but what about emergency messages, can these be shown on the same display?

It is possible to provide emergency messages by providing these to the PRP parallel inputs or by using a CX-BASIC/Encoder.

iS2LX

What is the iS2LX?

The iS2LX is a colour LCD display from E-Motive which offers a multimedia content.

What are the screen sizes available?

The screen sizes available are 10.4”, 12.1”, 15",15.6”,18.5", 19” and 21.5”.

What network communication is available?

All iS2LX displays come with built in Ethernet port.

Is it possible to stream TV and Video on this display?

Yes, this display can stream TV (with the use of a video server) and supported video files.

What video format is supported on the iS2LX?

MPG, Mpeg 1,2 and 4, AVI formats are supported on the iS2LX.

What is the size of video that can be uploaded to the iS2LX screen?

The size of video that can be uploaded onto the iS2LX display needs to be less than 800MB as the size of the memory card is 1GB only.

What if the video is more than 1GB ?

If the video is more than 1GB then you will need to convert the video to a lower size for you to upload to the iS2LX.

Will it be possible to change the screen layout remotely ?

Yes, it is possible to change the screen layout remotely by using the network communication available on the individual display.

How does the iS2LX display communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the iS2LX.

What items are included with the iS2LX display ?

The following items are included with the iS2LX: – 12v Power Supply – Speaker – Installation Guide – 5m VGA cable or HDMI cable

Panorama

What is a Panorama display ?

A Panorama Display is a colour LCD display from E-Motive which offers a multimedia ultra-wide screen view.

What are the screen sizes available ?

The screen sizes available are 19”, 28” and 38”.

What are the network communication available ?

The network communication is RS 422 or Ethernet.

Is it possible to stream TV and Video on the Panorama display ?

Yes, this display can stream TV (with the use of a video server) and supported video files.

Is it possible to change the screen layout remotely ?

Yes, it is possible to change the screen layout remotely using the network communication available on the display.

How does the Panorama display communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the Panorama.

What items are included with the Panorama ?

The following items are included with the Panorama: – 110V/230V Switching Power Supply – USB stereo speaker – Installation Guide – 5m VGA cable

PanaTouch

Is this DDA compliant?

In order to make this DDA compliant you will have to also provide a DDA keypad. Please ask your sales contact for assisatance.

How many inputs does the PanaTouch support?

Standard PanaTouch supports 16 I/O, if more are needed then we can provide addtionional I/O boards to meet your requirements.

Can I change the wall paper and layout on my PanaTouch?

Yes, the display layout is completely configurable to your needs. You can update the background to any picture of your choice.

What's the resolution of the PanaTouch?

The 15.6" PanaTouch has a resolution of 1366 x 768. The 19.5" and 21.5" PanaTouch are full HD 1920 x 1080

Is it possible to stream TV and Video on this display?

Yes, this display can stream tv (with the use of a video server) and supported video files.

How does the PanaTouch communicate with the lift ?

An E-Motive encoder is needed in order for the lift controller to gather and display information on the PanaTouch.

What are the network communication available ?

All PanaTouch displays come with built in Ethernet port.

What is included with the PanaTouch?

1 x Touch Screen LCD 1 x Power Adapter for Touch LCD 1 x MTP CPU Processor (similar to iS2-000) 1 x 12Vdc Power Supply for MTP CPU 2 x 16Ohm Speaker 1 x 16 IOs Touch Encoder

Advice on conforming to standards

EN81-28:2018 – What You Need to Know

Since 2003, Part 28 has been the industry’s reference for installing, testing, and designing emergency telephones. Now in 2018 we are seeing a major revision. How will the revision affect you?

Find out more

EN81-71: Lift standards for Vandal Resistant Lift Components

Vandalism is a major concern for lift owners; damage through misuse and abuse impacts both the availability of lifts, and passenger safety. EN81-71:2005 is a harmonised European Standard which outlines additional protective measures to improve the vandal resistance of lift installations.

Find out more

EN81-72 Fire-Fighting Lift Regulations

In 2015, the European Committee for Standardisation released an update to the standard for the installation of Firefighter Lifts, EN81-72:2015. This replaced the 2003 version of the same standard.

Find out more

Certification

Avire is committed to strengthening its position as a market leader in elevator safety and communication solutions. A key element to this is providing our customers with products and services that meet the highest quality standards together with excellent value. Our customers are continually expecting more from us and so our ability to improve more quickly than our competitors is key to our future success. In doing this we position ourselves to retain our current customers and to win new ones Our manufacturing facilities in Singapore, Shanghai and Czech Republic are ISO9001-2008, ISO14001 and ISO18001 accredited and our products are certified for leading international conformance standards: CE, FCC and CSA. We offer product warranties on all our products for up to 2 years and our team are fully committed to providing the highest quality products in the industry.

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