Whilst all modern elevators are safer and more dependable than previous generations, even a well-maintained smart elevator can be prone to an unexpected problem.

Therefore, all new, smart elevators in Australia must be equipped with failsafe emergency call systems to ensure reliable communications are available in the unlikely event of an emergency and to fully comply with the latest Australian Standard, AS1735.19. For premium quality, upgrade your elevator to Avire’s latest generation of AS1735.19 compliant emergency communication systems for lifts and elevators.

Avire elevator and lift emergency communication systems not only help to ensure the safety of your elevator passengers during an emergency, Avire is a trusted name around the world to help keep vertical transportation systems operating efficiently every day.

That is because Avire’s elevator and lift emergency communication systems are reliable and manufactured to withstand the rigors of everyday operation across a broad array of applications environments. From residential towers and commercial office buildings, through to industrial complexes and public buildings like hospitals and universities and within high passenger environments like airports and shopping centres.

Avire elevator and lift emergency communication systems offer flexible installation solutions that benefit passengers and building owners alike.

Why Can Elevators Break Down?

Elevators and lifts, like any other machines, are prone to maintenance downtime and even the occasional unexpected breakdown. Some elevator malfunctions can be attributed to human influences, whilst undiagnosed and unexpected mechanical issues can be at the root cause of others. Following, are some of the most common causes why an elevator or lift may stop working or breakdown with passengers are inside:

  • Irregular maintenance schedules,
  • Lower cost/quality components,
  • Equipment design flaws and bugs,
  • Installation shortcomings,
  • Unusually high volume use and passenger loads,
  • Equipment misuse and vandalism,
  • External issues such as storms, floods, fire, or electrical network/equipment breakdowns.

Elevator Emergency Communication Systems

Avire’s emergency telephones are designed for simple installation and setup. They provide reliable alarm functionality for passengers and service personnel who become trapped and require external assistance.

In accordance with the latest Australian Standard for emergency communication systems within elevators and lifts, AS1735.19, all emergency communication systems within new or upgraded/modernised elevators and lifts are required to perform self-checks at least every three (3) days, or seventy-two (72) hours. Any failure that is detected is also reported by the automated self-check system, to enable timely repair and rectification and to maintain the elevator or lift compliance.

Avire emergency communication systems, coupled to the Avire Hub Cloud portal, perform all of these self-checks to effortlessly monitor and ensure total compliance for your elevators and lifts. This help to make Avire emergency communication systems some of the safest, leading-edge technology available to help protect your passengers and vertical transportation assets during any unexpected entrapment situation.

Avire emergency communication systems for elevators and lifts can also be set up to communicate self-check and compliance information via the P100 open protocol. This is a widely adopted, open communications protocol used by call centre providers to monitor the compliance of emergency communications systems and equipment.

Digital Emergency Communications

Avire’s digital emergency communication system also has a quick setup option through SMS messaging, or via a downloadable App for iOS or Android mobile telephones. These quick setup options help to eliminate the potential for programming errors and make these emergency communication systems simpler and quicker to install than ever before. Plus, the digital emergency communication system has a quick-fit, surface mount option with built in alarm button and pictogram indicators, for quick and simple compliance upgrades.

Analogue Emergency Communications

Keep an eye out for a brand new Avire analogue emergency communication system (with a twist) that will be released specifically for the Australian and New Zealand markets, within the coming months. Whilst analogue or PSTN communications is generally considered to be an older technology, Avire has designed a brand new emergency communications system that can operate over any existing PSTN telephone connection to provide all of the self-test functions, with remote cloud monitoring and P100 monitoring and be fully compliant to the latest Australian Standard, AS1735.19.

Avire 4G GSM Gateways

With the rollout of the NBN, Avire 4G GSM gateways are widely used in place of traditional copper networks and landlines, to deliver a secure connection for trapped passengers or workers that urgently require assistance. Avire dual SIM, 4G GSM gateways offer additional redundancy in the event that the primary network loses GSM signal, for any reason. The second SIM can route an emergency call to a different, secondary network provider and mobile communications tower for enhanced reliability and passenger safety.

Emergency Communication Solutions for Hearing Impaired Passengers

All Avire emergency communication systems are designed to incorporate an inductive loop accessory to help ensure that hearing-impaired passengers are able to successfully operate the emergency communications system to hear emergency messages and call centre operator instructions. The Avire induction loop system uses a magnetic field to transfer an audio signal directly to hearing aids, substantially decreasing competing background noise, reverberation, and other acoustic distortions that could normally reduce sound clarity.

Digital Communication Platform (DCP)

DCP is a multi-function 4G GSM gateway that will also function as the brain of a Avire Ecosystem. DCP enables two-way, point to point data communications for information flow into and out of the Avire Ecosystem and with over 250,000 DCP’s installed globally, it is a market-leading GSM gateway solution.

DCP can be installed to function as;

  • the 4G GSM gateway that supports a fully compliant Avire digital or analogue emergency communications system to AS1735.19:2019 (EN81-28:2018), for up to four elevators/lift cars simultaneously and with remote monitoring through the Avire Hub and/or the P100 protocol, or
  • the 4G GSM gateway that connects an Avire Ecosystem installation to Avire Hub, or
  • the 4G GSM gateway that can connect a lift control system, via RS232 connection, to a designated server location, for bi-directional communications and data transfer, or
  • the 4G GSM gateway that provides a standard PSTN connection for a third-party analogue telephone

Remote Lift Monitoring

The Avire Hub is a secure, online cloud platform that assists vertical transportation owners and managers to monitor, record and report against their entire elevator and lift portfolio, irrespective of brand, model or age.

Once the Avire Ecosystem sensors and field devices are installed, they forward their data to the Avire Hub cloud where the data is aggregated and securely stored. You can choose to retrofit as many, or as few Avire Ecosystem sensors and field devices as necessary. The data really is in your hands now because you choose which service status and compliance data you want to capture, monitor, record and report. You also get to select where you want to capture the data from – the elevator cabin, the lift control system and possibly even from the pit.

What’s more, the Avire Hub user interface can be accessed from any Web browser from anywhere in the world, as it is specifically designed for remote service status and compliance monitoring – to recognised industry standards. By automating this remote monitoring process with Avire Hub, it is possible to email technical alerts and critical alerts, to whoever is required, whenever required.

Avire Hub has an additional Lift Monitoring System Lite (LMS Lite) function that can stream live data, on-demand, from any elevator or lift within your portfolio. LMS Light offers visual, real-time feedback on the service status and compliance of your vertical transportation asset.

The Avire Hub is particularly useful for service and compliance status and asset management within campus environments and multi-building portfolios. Portfolios will normally contain legacy assets from different manufacturers and with different age spans, so capturing and remote monitoring a common dataset within these complex environments just became a whole lot simpler, with Avire Hub!

Increase Your Lift Visibility with Avire!

As an elevator service provider, or a building manager, or a facility manager, it is important to understand the up to date service status and safety compliance of your assets under management, in real-time.

More so, if your building is experiencing an increasing frequency of elevator breakdowns, or any ongoing service or compliance issues. If this is the case then it is probably an opportune time to contact your local Avire sales office.

The Avire team is available to assist you to identify a solution that makes sense for your particular circumstances and for your particular budget. We can help to improve the visibility of your vertical transportation assets and allow you to monitor your critical lift safety compliance, to help reduce your risk by responding to critical issues, as they arise in real-time.

Avire is a global manufacturer of lift safety systems and remote monitoring solutions. Our quality services are well-trusted by vertical transportation engineers, consultants and building managers alike.

So, get in touch with your local Avire experts today at +61 (2) 9669 1102 or email

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